Mobile device control using a tethered connection

• US 20120003960A1
• Filed: 07/01/2011
• Published: 01/05/2012
• Est. Priority Date: 07/01/2010
• Status: Abandoned Application

• Current Assignee: AetherPal, Inc. (Broadcom, Inc.)
• Original Assignee: AetherPal, Inc. (Broadcom, Inc.)
• Inventors: Parmar, Ramesh, Gonsalves, Deepak, Jagannatha, Deepa
• Application Number:
  US13/175,029
• Publication Number:
  US 20120003960A1
• Time in Patent Office: Days
• US Class Current: 455/411
• CPC Class Codes: H04L 41/046 comprising network management agents or mobile agents therefor
• CPC Class Codes: H04L 41/40 using virtualisation of network functions or resources, e.g. SDN or NFV entities
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 69/32 Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
• CPC Class Codes: H04L 69/327 in the session layer [OSI layer 5]
• CPC Class Codes: H04W 12/06 Authentication

Abstract

Disclosed is a virtual mobile management tool that allows a remote support technician to access applications and data on a mobile device connected through a desktop computer that in turn is connected to internet. A user can connect the mobile device to a desktop computer, which has internet connectivity, and initiate a trouble ticket. A support admin installs the current invention remotely on the user'"'"'s desktop and communicates with the mobile device.

Claims

1. A method of accessing a mobile device from an internet based computer for virtual management thereof, said method comprising the steps of:

installing a client controller module on said mobile phone and a server controller module on said internet based computer;

receiving a support request by a subscriber regarding an issue with said mobile device;

creating of an enrollment record of said subscriber on said internet based computer;

tethering said server module and said client module;

authenticating incoming connections for authorized mobile devices through a connection proctor; and

viewing of said mobile device through said internet based computer;

wherein support personnel can view the mobile device by the internet based computer for purposes of troubleshooting or performing administrative functions thereon.

2. The method of claim 1 wherein said tethered means is further defined as an over air internet connectivity.

3. The method of claim 1 including the step of establishing a remote session through a D2m link.

4. The method of claim 1 wherein said connection proctor server includes a connection monitor that creates a session ID for a new connection request.

5. The method of claim 1 wherein said step of authenticating incoming connections for

authorized mobile devices through a connection proctor further comprises the step of

sending a PEER_CONNECT request to a Connection Proctor Server;

authorizing said Connection Request and sending the PEER_CONNECT request to a relevant device;

sending an ACK or NAK when a client receives the PEER_CONNECT request message based on its current state, upon receipt of an ACK the Server will make the appropriate TOOL_SERVICE request with the Client; and

establishing a peer-to-peer connection based upon the response (ACK or NAK).

6. The method of claim 1 wherein said connection proctor server includes a connection handler to handle session loads distributed across different connection handlers.

7. The method of claim 6 wherein said connection proctor server monitors scheduled and existing sessions.

8. The method of claim 1 wherein said server controller module comprises a device access interface invoked from a console based application.

9. The method of claim 1 wherein said server controller module comprises a device access interface invoked from a Graphical User Interface based application.