SYSTEM AND METHOD FOR INTEGRATING NEAR FIELD COMMUNICATION DEVICES WITH LEGACY CUSTOMER LOYALTY SERVICES

• US 20120004972A1
• Filed: 06/30/2010
• Published: 01/05/2012
• Est. Priority Date: 06/30/2010
• Status: Abandoned Application

• Current Assignee: Alcatel-Lucent USA, Inc. (Nokia Corporation)
• Original Assignee: Alcatel-Lucent USA, Inc. (Nokia Corporation)
• Inventors: Wengrovitz, Michael S., Stout, Brian
• Application Number:
  US12/828,203
• Publication Number:
  US 20120004972A1
• Time in Patent Office: Days
• US Class Current: 705/14.27
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/3278 RFID or NFC payments by means of M-devices
• CPC Class Codes: G06Q 20/387 Payment using discounts or coupons relating to marketing G06Q30/02
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems

Abstract

A tag correlation server enables customer loyalty services to be provided to consumers using near field communication (NFC) devices. The tag correlation server receives a tag ID of an NFC tag fixed to a mobile device of a consumer from a point-of-sale device of a business as part of a transaction between the consumer and the business. The tag correlation server identifies a loyalty card ID of the consumer for the business based on the tag ID and provides the loyalty card ID to a loyalty server of the business to determine loyalty information for the consumer to complete the transaction.

Claims

1. A tag correlation server, comprising:

an interface coupled to a network to receive a tag ID of a near field communication (NFC) tag fixed to a mobile device of a consumer from a point-of-sale device of a business as part of a transaction between the consumer and the business;

a processor coupled to the interface to receive the tag ID and operable to identify a loyalty card ID of the consumer for the business based on the tag ID and to provide the loyalty card ID to a loyalty server of the business to determine loyalty information for the consumer to complete the transaction.

2. The tag correlation server of claim 1, wherein the interface is coupled to a local area network of the business to receive the tag ID and to provide the loyalty card ID to the loyalty server.

3. The tag correlation server of claim 1, wherein the interface is further coupled to receive a reader ID of an NFC reader in communication with the NFC tag, the processor further operable to identify the loyalty server based on the reader ID.

4. The tag correlation server of claim 3, wherein the interface is coupled to an external communication network to receive the tag ID from the point-of-sale device and to provide the loyalty card ID to the loyalty server.

5. The tag correlation server of claim 3, wherein:

the interface further receives the tag ID and an additional reader ID of an additional NFC reader in communication with the NFC tag from an additional point-of-sale device of an additional business as part of an additional transaction between the consumer and the additional business; and

the processor is further operable to identify an additional loyalty card ID from the tag ID and an additional loyalty server associated with the additional business based on the reader ID and to provide the additional loyalty card ID to the additional loyalty server to complete the additional transaction.

6. The tag correlation server of claim 3, wherein the processor is further operable to identify an additional loyalty card ID associated with an additional loyalty server of an additional business based on the tag ID and the reader ID and to provide the additional loyalty card ID to the additional loyalty server to determine additional loyalty information for the consumer.

7. The tag correlation server of claim 1, wherein the interface is further operable to receive transaction information related to the transaction and to provide the transaction information to the loyalty server to determine the loyalty information.

8. A system for providing customer loyalty services to a consumer, the system comprising:

a near field communication (NFC) reader of a business for wirelessly communicating with an NFC tag fixed to a mobile device of the consumer to receive a tag ID of the NFC tag as part of a transaction between the consumer and the business;

a point-of-sale device of the business coupled to the NFC reader to receive the tag ID of the consumer;

a tag correlation server for receiving the tag ID from the point-of-sale device and operable to identify a loyalty card ID of the consumer for the business based on the tag ID; and

a loyalty server for the business for receiving the loyalty card ID from the tag correlation server and operable to determine loyalty information for the consumer based on the loyalty card ID and to provide the loyalty information to the point-of-sale device to complete the transaction.

9. The system of claim 8, further comprising:

a local area network of the business coupled to the point-of-sale device, the tag correlation server and the loyalty server.

10. The system of claim 8, wherein:

the point-of-sale device is further coupled to receive a reader ID of the NFC reader and to provide the reader ID to the tag correlation server; and

the tag correlation server is further operable to identify the loyalty server based on the reader ID.

11. The system of claim 10, further comprising:

an external communication network for coupling the tag correlation server to multiple point-of-sale devices and multiple loyalty servers of multiple businesses.

12. The system of claim 10, wherein the tag correlation server is further operable to identify an additional loyalty card ID associated with an additional loyalty server of an additional business based on the tag ID and the reader ID and to provide the additional loyalty card ID to the additional loyalty server to determine additional loyalty information for the consumer.

13. The system of claim 8, wherein the tag correlation server is further operable to receive transaction information related to the transaction from the point-of-sale device and to provide the transaction information to the loyalty server to determine the loyalty information.

14. The system of claim 8, wherein the loyalty server is operable to determine loyalty information for a plurality of businesses.

15. The system of claim 8, wherein the loyalty information includes a value-added service for the consumer.

16. A method for providing customer loyalty services to a consumer, the method comprising:

receiving a tag ID of a near field communication (NFC) tag fixed to a mobile device of a consumer from a point-of-sale device of a business as part of a transaction between the consumer and the business;

identifying a loyalty card ID of the consumer for the business based on the tag ID; and

providing the loyalty card ID to a loyalty server of the business to determine loyalty information for the consumer to complete the transaction.

17. The method of claim 16, wherein the receiving further includes receiving a reader ID of an NFC reader in communication with the NFC tag, and further comprising:

identifying the loyalty server based on the reader ID.

18. The method of claim 16, further comprising:

identifying an additional loyalty card ID associated with an additional loyalty server of an additional business based on the tag ID and the reader ID; and

providing the additional loyalty card ID to the additional loyalty server to determine additional loyalty information for the consumer.

19. The method of claim 16, further comprising:

receiving transaction information related to the transaction; and

providing the transaction information to the loyalty server to determine the loyalty information.

20. The method of claim 16, further comprising:

repeating the steps of receiving, identifying and providing for multiple businesses.