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Online Customer Service Technology

  • US 20120004977A1
  • Filed: 01/19/2011
  • Published: 01/05/2012
  • Est. Priority Date: 07/01/2010
  • Status: Abandoned Application
First Claim
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1. A method for offering a subscription-based product to a customer which is managed by a provider, comprising the steps of:

  • selling the subscription-based product to the customer;

    receiving customer information from the customer;

    sending a subset of customer information to a computer processor;

    receiving instructions from the computer processor to bill the customer for the subscription-based product;

    billing the customer for the subscription-based product based at least in part on the received instructions; and

    sending the status of the customer'"'"'s account to the computer processor;

    wherein the computer processor acts as an intermediary between a merchant and the provider by sending customer information to the provider and receiving instructions from the provider for the merchant.

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