AUTOMATED DEVICE REPORTING

• US 20120005177A1
• Filed: 06/30/2010
• Published: 01/05/2012
• Est. Priority Date: 06/30/2010
• Status: Active Grant

• Current Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.), Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Cellco Partnership, Inc. (Verizon Communications Inc.), Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: CHANG, Patricia Ruey-Jane, RADOS, Steven R., BAO, Derek Hongwei H., RAWAT, Vikram, LAM, Maria G.
• Granted Patent: US 8,782,188 B2
• Time in Patent Office: Days
• US Class Current: 707/705
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 43/0829 Packet loss
• CPC Class Codes: H04W 24/08 Testing, supervising or monitoring using real traffic
• CPC Class Codes: H04W 24/10 Scheduling measurement reports ; Arrangements for measurement reports

Abstract

A method performed by a device includes detecting a first condition to generate a report record associated with the device; generating the report record associated with the device, in response to detecting the first condition, where generating the report record includes recording environment conditions associated with the device, recording device conditions associated with the device, and recording signal conditions associated with the device; detecting a second condition to send the generated report record to a server device; and sending the generated report record to the server device, in response to detecting the second condition.

Claims

1. A method performed by a device, the method comprising:

detecting, by a processor of the device, a first condition to generate a report record associated with the device;

generating, by the processor, the report record associated with the device, in response to detecting the first condition, where generating the report record includes;

recording environment conditions associated with the device,

recording device conditions associated with the device, and

recording signal conditions associated with the device;

detecting, by the processor, a second condition to send the generated report record to a server device; and

sending, by a communication interface of the device, the generated report record to the server device, in response to detecting the second condition.

2. The method of claim 1, where detecting the first condition to generate the report record associated with the device includes at least one of:

detecting that a particular interval has elapsed;

detecting that a trigger event has occurred;

or

receiving, from the server device, a request to generate the report record.

3. The method of claim 1, where detecting the first condition includes detecting that a trigger event occurred, and where detecting that a trigger event has occurred includes at least one of:

detecting that a parameter associated with the device is above or below a particular threshold;

detecting that a parameter associated with a signal sent or received by the device is above or below a particular threshold;

detecting that a communication associated with the device has been interrupted or terminated;

or

detecting that the device is in a particular location.

4. The method of claim 3, where the trigger event includes one or more of:

a bit rate falling below a particular threshold;

a signal strength falling below a particular threshold;

a noise level rising above a particular threshold;

an error rate rising above a particular threshold;

a performance of a processor associated with the device falling below a particular threshold;

or

detecting a dropped call.

5. The method of claim 1, further comprising:

sending a request for assistance to a customer service center; and

where detecting the second condition includes receiving a request from the server device to send the generated report record to the server device, the received request being associated with the request for assistance sent to the customer service center.

6. The method of claim 1, where recording environment conditions associated with the device may include one or more of:

recording a time associated with the report record;

recording a location associated with the device;

or

recording one or more neighboring network sites associated with the device.

7. The method of claim 1, where recording device conditions associated with the device includes one or more of:

recording particular hardware associated with the device;

recording particular software installed in the device;

recording network settings associated with the device;

recording usage conditions associated with the device;

or

recording a last communication associated with the device.

8. The method of claim 1, where recording signal conditions associated with the device includes one or more of:

recording a signal strength associated with a signal received by the device;

recording a noise level associated with a signal received by the device;

recording a bit rate associated with a signal received by the device;

recording an error rate associated with a signal received by the device;

or

recording a modulation scheme associated with signals sent or received by the device.

9. The method of claim 1, where detecting the second condition to send the generated report record from a server device includes

detecting that a particular interval has elapsed;

detecting that a trigger event to send the generated report record has occurred;

or

receiving, from the server device, a request to send the generated report record to the server device.

10. The method of claim 9, where detecting the first condition to generate the report record includes detecting that a trigger event to generate the report record has occurred, and where the trigger event to send the generated report record includes a same trigger event as the trigger event to generate the report record.

11. The method of claim 9, where detecting the first condition to generate the report record includes detecting that a trigger event to generate the report record has occurred, and where detecting that the trigger event to send the generated report record occurred includes detecting that the trigger event to generate the report record has occurred a particular number of times within a particular period of time.

12. The method of claim 9, where detecting the first condition to generate the report record includes detecting that a parameter associated with the device, or associated with a signal received by the device, is greater or less than a first threshold, and where detecting that the trigger event to send the generated report record occurred includes detecting that the parameter is greater or less than a second threshold, where the second threshold is different than the first threshold.

13. The method of claim 1, further comprising:

receiving, from the server device, new device settings for the device in response to sending the generated report record to the server device.

14. A device comprising:

a memory to store report records associated with the device; and

a processor to implement;

a location identifier to identify a location associated with the device;

a device monitor to record parameters associated with the device;

a signal monitor to record parameters associated with signals received by the device;

a report generator to;

detect a first condition to generate a report record,

generate a report record associated with the device, based on information received from the location identifier, the device monitor, and the signal monitor;

in response to detecting the first condition to generate the report record, and

store the generated report record in the memory; and

a report interface to;

detect a second condition to send the report record to a server device, and

send the report record to the server device, in response to detecting the second condition to send the report record.

15. The device of claim 14, where the first condition includes one or more of:

a bit rate falling below a particular threshold;

a signal strength falling below a particular threshold;

a noise level rising above a particular threshold;

an error rate rising above a particular threshold;

a performance of a processor associated with the device falling below a particular threshold;

or

a dropped call.

16. The device of claim 14, where the first condition includes:

receiving, from the server device, a request to generate the report record.

17. The device of claim 14, where the device monitor is further to:

record particular hardware associated with the device;

record particular software installed in the device;

record network settings associated with the device;

record usage conditions associated with the device;

or

record a last communication associated with the device.

18. The device of claim 14, where the signal monitor is further to:

record a signal strength associated with a signal received by the device;

record a noise level associated with a signal received by the device;

record a bit rate associated with a signal received by the device;

record an error rate associated with a signal received by the device;

or

record a modulation scheme associated with signals sent or received by the device.

19. The device of claim 14, where the first condition includes detecting that a trigger event to generate the report record has occurred, and where the second condition includes detecting that the trigger event has occurred a particular number of times within a particular period of time.

20. One or more computer-readable memory devices storing instructions executable by one or more processors, the one or more computer-readable memory devices comprising:

one or more instructions to detect a trigger event to generate a report record associated with a device, where detecting the trigger event includes at least one of;

detecting that a parameter associated with the device is above or below a particular threshold,

detecting that a parameter associated with a signal sent or received by the device is above or below a particular threshold,

detecting that a communication associated with the device has been interrupted or terminated, or

detecting that the device is in a particular location;

one or more instructions to generate the report record, where generating the report record includes;

recording environment conditions associated with the device,

recording device conditions associated with the device, and

recording signal conditions associated with the device;

one or more instructions to detect a condition to send the generated report record to a server device, where detecting the condition to send the generated report record includes at least one of;

detecting that a particular interval has elapsed,

detecting a trigger event to send the generated report record, or

receiving, from the server device, a request to send the generated report record; and

one or more instructions to send the generated report record, in response to detecting the condition to send the generated report record.