Organization Health Analysis Using Real-Time Communications Monitoring
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Abstract
The present invention provides a communication monitoring and analysis method and system. More specifically, the present invention provides a method for determining the health and overall satisfaction of employees in an organization. The determination may be made by monitoring communications generated by employees for their tone and other parameters related to their satisfaction with various decisions made within the organization.
13 Citations
28 Claims
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1-20. -20. (canceled)
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21. An apparatus for determining the health of an enterprise, comprising:
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a monitoring application adapted to determine when an event of interest occurred and gather a plurality of messages generated in temporal proximity to the event of interest, the monitoring application comprising; a tone analysis tool adapted to analyze each of the plurality of messages to determine a tone of a sender of the message; and a decision analysis tool adapted to correlate the tone from the plurality of messages with a reaction to the event of interest. - View Dependent Claims (22, 23, 24, 25, 26, 27, 28)
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Specification