TRIGGERING AND CONDUCTING AN AUTOMATED SURVEY
First Claim
1. A computer-readable medium encoded with computer-executable instructions, the computer-executable instructions comprising:
- logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer;
logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient;
logic adapted to conduct the automated survey; and
logic adapted to receive survey result information from the survey recipient in response to the automated survey.
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Accused Products
Abstract
Systems and methods for initiating and conducting an automated survey are disclosed herein. According to some implementations, a computer-readable medium may be encoded with computer-executable instructions, wherein the computer-executable instructions includes logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer. The computer-executable instructions further include logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient. Additional logic is adapted to conduct the automated survey. The instructions also include logic adapted to receive survey result information from the survey recipient in response to the automated survey.
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Citations
20 Claims
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1. A computer-readable medium encoded with computer-executable instructions, the computer-executable instructions comprising:
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logic adapted to receive a notification of the occurrence of a trigger event associated with a service performed for a customer; logic adapted, in response to receiving the notification, to initiate an automated survey to be offered to a survey recipient; logic adapted to conduct the automated survey; and logic adapted to receive survey result information from the survey recipient in response to the automated survey. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A computer implemented method comprising:
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receiving a notification of the occurrence of a trigger event associated with a service performed for a customer; in response to receiving the notification, initiating an automated survey to be offered to a survey recipient; conducting the automated survey; and receiving survey result information from the survey recipient in response to the automated survey. - View Dependent Claims (13, 14, 15)
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16. An automated survey system comprising:
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an interface device configured to receive a notification of the occurrence of a trigger event associated with a service performed for a customer; and a processing device associated with a computer system, the processing device configured to initiate an automated survey to be offered to a survey recipient in response to receiving the notification;
wherein the processing device is further configured to conduct the automated survey via the interface device and receive survey result information from the survey recipient in response to the automated survey. - View Dependent Claims (17, 18, 19, 20)
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Specification