ANALYZING SURVEY RESULTS
First Claim
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1. A computer-readable medium encoded with computer-executable instructions, the computer-executable instructions comprising:
- logic adapted to receive survey result information, the survey result information comprising information extracted from an automated survey that is offered to a survey recipient;
logic adapted to perform an analysis of the survey result information;
logic adapted to determine if the analysis of the survey result information warrants one or more follow-up actions with a customer.
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Abstract
Systems and method for analyzing results of an automated survey are disclosed herein. According to some implementations, a computer implemented method comprises receiving survey result information, where the survey result information includes information extracted from an automated survey offered to a survey recipient. The computer implemented method also comprises performing an analysis of the survey result information and determining if the analysis of the survey result information warrants one or more follow-up actions with a customer.
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Citations
20 Claims
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1. A computer-readable medium encoded with computer-executable instructions, the computer-executable instructions comprising:
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logic adapted to receive survey result information, the survey result information comprising information extracted from an automated survey that is offered to a survey recipient; logic adapted to perform an analysis of the survey result information; logic adapted to determine if the analysis of the survey result information warrants one or more follow-up actions with a customer. - View Dependent Claims (2, 3, 4)
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5. A computer implemented method comprising:
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receiving survey result information, the survey result information comprising information extracted from an automated survey offered to a survey recipient; performing an analysis of the survey result information; determining if the analysis of the survey result information warrants one or more follow-up actions with a customer. - View Dependent Claims (6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A survey result analysis system comprising:
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a processing device associated with a computing system, the processing device configured to execute a survey program; and a memory device in communication with the processing device, the memory device comprising a database and configured to store the survey program, the survey program configured to enable the processing device to; retrieve survey result information from the database, the survey result information comprising information extracted from an automated survey offered to a survey recipient; analyze the survey result information; and determine if the survey result information warrants one or more follow-up actions with a customer. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification