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System and Method for Efficiently Reducing Transcription Error Using Hybrid Voice Transcription

  • US 20120022865A1
  • Filed: 07/20/2010
  • Published: 01/26/2012
  • Est. Priority Date: 07/20/2010
  • Status: Active Grant
First Claim
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1. A system for efficiently reducing transcription error via hybrid voice transcription, comprising:

  • a parser to parse a voice stream from a call into utterances and assigning an initial transcribed value and corresponding recognition score to each utterance;

    a message generator to generate a transcribed message for the call comprising the initial transcribed values;

    a threshold module to apply a threshold to the recognition scores to identify those utterances with recognition scores below the threshold as questionable utterances;

    a comparison module to compare at least one questionable utterance to other questionable utterances from other calls and forming a group of similar questionable utterances; and

    an assignment module to select one or more of the similar questionable utterances from the group, to receive a common manual transcription value for the selected similar questionable utterances, and to assign the common manual transcription value to the remaining similar questionable utterances in the group.

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