AUGMENTED REALITY SYSTEM AND METHOD FOR DEVICE MANAGEMENT AND SERVICE

• US 20120026530A1
• Filed: 07/27/2010
• Published: 02/02/2012
• Est. Priority Date: 07/27/2010
• Status: Active Grant

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Tsongas, Jason, Scrafford, Matthew
• Granted Patent: US 8,559,030 B2
• Time in Patent Office: Days
• US Class Current: 358/1.14
• CPC Class Codes: H04N 1/00307 with a mobile telephone apparatus constructional features of portable telephone sets H04M1/0202; mobile radio systems H04W84/00
• CPC Class Codes: H04N 1/00344 with a management, maintenance, service or repair apparatus monitoring H04N1/00002
• CPC Class Codes: H04N 1/32122 in a separate device, e.g. in a memory or on a display separate from image data
• CPC Class Codes: H04N 1/32651 Indicating or reporting details of user-machine interface H04N1/0035
• CPC Class Codes: H04N 2201/0094 Multifunctional device, i.e. a device capable of all of reading, reproducing, copying, facsimile transception, file transception
• CPC Class Codes: H04N 2201/3204 of data relating to a user, sender, addressee, machine or electronic recording medium H04N2201/3256 and subgroups take precedence
• CPC Class Codes: H04N 2201/3208 of an e-mail or network address
• CPC Class Codes: H04N 2201/3273 Display
• CPC Class Codes: H04N 2201/3278 Transmission

Abstract

An augmented reality system and method for diagnosing and fixing a fault in a device. A mobile communication device can be operatively connected with a networked rendering device by reading a two-dimensional bar code associated with the rendering device. An image with respect to the rendering device can be captured by an image-capturing unit associated with the mobile communication device. The image can be augmented with additional information and a target area can be highlighted in order to indicate a fault component. An action to be taken with respect to the target area can be displayed on the mobile communication device. Such an approach permits an end user to address the device issue with increased quality of information and accuracy.

Claims

1. A method for diagnosing a fault in a device, comprising:

operatively connecting a mobile communication device with a networked rendering device by reading a two-dimensional barcode associated with said networked rendering device;

capturing an image with respect to said networked rendering device by an image capturing unit associated with said mobile communication device in order to thereafter highlight a target area in order to indicate a fault component; and

augmenting said image with additional information in order to thereafter display an action to be taken with respect to said target area on said mobile communication device thereby permitting an end user to address a fault with increased quality of information and accuracy.

2. The method of claim 1 further comprising displaying said two-dimensional barcode on a user interface associated with said networked rendering device.

3. The method of claim 1 further comprising attaching said two-dimensional barcode in association with said networked rendering device as a hard copy image.

4. The method of claim 1 further comprising entering an IP address with respect to said device on said mobile communication device to initiate a connection in order to implement a security layer.

5. The method of claim 1 further comprising initiating a request to position said mobile communication device with respect to said networked rendering device.

6. The method of claim 1 wherein said additional information comprises at least one of the following types of information:

fault location information;

access details;

a supply in need of replacement; and

a replacement action.

7. The method of claim 1 wherein said two-dimensional barcode comprises a quick response code.

8. A system for diagnosing a fault in a device, said system comprising:

a processor;

a data bus coupled to said processor; and

a computer-usable medium embodying computer code, said computer-usable medium being coupled to said data bus, said computer program code comprising instructions executable by said processor and configured for;

operatively connecting a mobile communication device with a networked rendering device by reading a two-dimensional barcode associated with said networked rendering device;

capturing an image with respect to said networked rendering device by an image capturing unit associated with said mobile communication device in order to thereafter highlight a target area in order to indicate a fault component; and

augmenting said image with additional information in order to thereafter display an action to be taken with respect to said target area on said mobile communication device thereby permitting an end user to address a fault with increased quality of information and accuracy.

9. The system of claim 8 wherein said instructions are further configured for displaying said two-dimensional barcode via a user interface associated with said networked rendering device.

10. The system of claim 8 wherein said instructions are further configured for attaching said two-dimensional barcode in association with said networked rendering device as a hard copy image.

11. The system of claim 8 wherein said instructions are further configured for entering an IP address with respect to said device on said mobile communication device to initiate a connection in order to implement a security layer.

12. The system of claim 8 wherein said instructions are further configured for initiating a request to position said mobile communication device with respect to said networked rendering device.

13. The system of claim 8 wherein said additional information comprises at least one of the following types of information:

fault location information;

access details;

a supply in need of replacement; and

a replacement action.

14. The system of claim 8 wherein said two-dimensional barcode comprises a quick response code.

15. A computer-usable medium for diagnosing a fault in a device, said computer program code comprising computer executable instructions configured for:

operatively connecting a mobile communication device with a networked rendering device by reading a two-dimensional barcode associated with said networked rendering device;

capturing an image with respect to said networked rendering device by an image capturing unit associated with said mobile communication device in order to thereafter highlight a target area in order to indicate a fault component; and

augmenting said image with additional information in order to thereafter display an action to be taken with respect to said target area on said mobile communication device thereby permitting an end user to address a fault with increased quality of information and accuracy.

16. The computer-usable medium of claim 15 wherein said embodied computer program code further comprises computer executable instructions configured for displaying said two-dimensional barcode on a user interface associated with said networked rendering device.

17. The computer-usable medium of claim 15 wherein said embodied computer program code further comprises computer executable instructions configured for attaching said two-dimensional barcode in association with said networked rendering device as a hard copy image.

18. The computer-usable medium of claim 15 wherein said embodied computer program code further comprises computer executable instructions configured for entering an IP address with respect to said device on said mobile communication device to initiate a connection in order to implement a security layer.

19. The computer-usable medium of claim 15 wherein said embodied computer program code further comprises computer executable instructions configured for initiating a request to position said mobile communication device with respect to said networked rendering device.

20. The computer-usable medium of claim 15 wherein said additional information comprises at least one of the following types of information:

fault location information;

access details;

a supply in need of replacement; and

a replacement action.