MOBILE DEVICE ASSISTED RETAIL SYSTEM AND PROCESS IN A VENDING UNIT, RETAIL DISPLAY OR AUTOMATED RETAIL STORE

• US 20120029691A1
• Filed: 06/01/2011
• Published: 02/02/2012
• Est. Priority Date: 06/02/2010
• Status: Active Grant

• Current Assignee: Swyft Inc.
• Original Assignee: Utique, Inc. (Swyft Inc.)
• Inventors: Mockus, Darrell Scott, Segal, Mara Clair
• Granted Patent: US 8,781,622 B2
• Time in Patent Office: Days
• US Class Current: 700/232
• CPC Class Codes: G05B 15/02 electric
• CPC Class Codes: G06Q 20/18 involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/325 using wireless networks
• CPC Class Codes: G06Q 20/327 Short range or proximity payments by means of M-devices
• CPC Class Codes: G07F 9/001 Interfacing with vending machines using mobile or wearable devices
• CPC Class Codes: G07F 9/002 Vending machines being part of a centrally controlled network of vending machines
• CPC Class Codes: G07F 9/023 Arrangements for display, data presentation or advertising
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/06 Selective distribution of broadcast services, e.g. multimedia broadcast multicast service [MBMS]; Services to user groups; One-way selective calling services

Abstract

Systems and methods for users of an automated retail store, vending unit, digital signage or interactive retail display (self-service units) to interact with such display/unit, collectively referred to in this text as a machine, directly and/or simultaneously using a one or more mobile devices. In addition, system and methods are provided that can recognize registered users within a set proximity to the machine and broadcast messages and notifications such as machine information, inventory information, rewards, discounts and free products, all of which could be tailored to the specific user based on understanding gathered through analysis of prior interactions.

Claims

1. A vending system comprising at least one vending machine, retail display, or automated retail store, the vending system comprising:

a display module containing items to be vended, the display module physically comprising a plurality of physical displays in which items to be vended are visibly housed;

a computer for activating and controlling the vending system and said module, and receiving and processing customer messages from one or more mobile devices;

software for controlling said computer; and

a visual display controlled by said software for establishing a virtual screen for inputting customer data and selections.

2. The vending system of claim 1 further comprising a central server connected to the at least one vending machine, wherein data corresponding to the items to be vended in the at least vending machine and the central server is synchronized.

3. The vending system of claim 2 wherein the customer messages include a customer identifier element that allows the at least one vending machine or central server to send a response back to the mobile device from which the message originated.

4. The vending system of claim 3 wherein the customer identifier element includes one of a mobile number, mobile MAC address, user name, and machine name.

5. The vending system of claim 1 wherein the customer message includes one of a SMS message and a MMS message transmitted on a mobile carrier'"'"'s network or through a cellular service'"'"'s data network.

6. The vending system of claim 1 wherein the customer message includes a mobile web application message.

7. The vending system of claim 1 wherein the at least one vending machine includes labels located thereon and including information corresponding to one of an item to be vended, a promotion, and the at least one vending machine, wherein the information can be input into the customer message.

8. The vending system of claim 1 wherein the labels can include one of human readable alphanumeric characters, matrix codes, two-dimensional bar codes, and RFIDs.

9. The vending system of claim 1, wherein the computer is configured to simultaneously receive and process customer data and selections input on the virtual screen on the visual display and/or a plurality of customer messages from the one or more mobile devices.

10. A method for vending products within a vending machine to a user, the vending machine comprising a display module containing products to be vended, the display module physically comprising a plurality of physical displays in which products to be vended are visibly housed, a computer for activating and controlling the display module and receiving and processing user requests from a plurality of mobile devices;

software for controlling the computer; and

a visual display for inputting user data and selections, the method comprising the steps of;

receiving user data and/or selections input at the visual display of the vending machine, wherein the user selections correspond to products to be vended; and

receiving user requests from a plurality of mobile devices, wherein the user request correspond to one of the vending machine, promotions, and products to be vended.

11. The method of claim 10 wherein the user requests include a user identifier element that allows the vending machine to send a response back to the mobile device that sent the request, wherein the user identifier element includes one of a mobile number, mobile MAC address, user name, and machine name.

12. The method of claim 10 wherein the step of receiving user requests includes receiving one of a mobile web application message and a SMS or MMS message transmitted on a mobile carrier'"'"'s network or through a cellular service'"'"'s data network.

13. The method of claim 10 wherein the vending machine includes labels located thereon and including information corresponding to one of a product to be vended, a promotion, and the vending machine, wherein the information can be input into the user request.

14. The method of claim 10 wherein the labels can include one of human readable alphanumeric characters, matrix codes, two-dimensional bar codes, and RFIDs.

15. The method of claim 10 further comprising the step of transmitting information corresponding to a product to be vended from the vending machine in response to a user request from a mobile device to the mobile device from which the user request was sent.

17. The method of claim 15 further comprising the step of reserving a product to be vended in the vending machine in response to a user request from a mobile device.

18. The method of claim 17 further comprising the steps of receiving a predetermined code corresponding to the reserved product, and dispensing the reserved product from the vending machine upon.

19. The method of claim 17 further comprising the steps of receiving a request to purchase a product to be vended in the vending machine from a mobile device, confirming payment from the mobile device and assigning a predetermined code to purchased product, wherein the purchased product is held in reserve in the vending machining until dispensed in response to entry of the predetermined code.

16. The method of 10 further comprising the step of transmitting information to a mobile device that generates a virtual screen on the mobile device display screen comprising virtual representations of the physical displays of the vending machine arranged in at least one recognizable pattern, whereby images appearing on the virtual screen selected and viewed by the user correspond to actual items available in the plurality of physical displays of the display module of the vending machine.

20. A method for vending products within a vending machine to a user in a vending system comprising a central server connected to one or more vending machine, the one or more vending machines comprising a display module containing products to be vended, the display module physically comprising a plurality of physical displays in which products to be vended are visibly housed, a computer for activating and controlling the display module and receiving and processing user requests from a plurality of mobile devices;

software for controlling the computer; and

a visual display for inputting user data and selections, the method comprising the steps of;

receiving user data and/or selections input at a visual display of one or more vending machines, wherein the user selections correspond to products to be vended in the vending machine; and

receiving user requests from a plurality of mobile devices, wherein a user request corresponds to one of the one or more vending machines, promotions at one of the one or more vending machines, and products to be vended in one of the one or more vending machine.

21. The method of claim 20 further comprising the step of synchronizing data between the central server and each of the one or more vending machines corresponding to the products to be vended in each of the one or more vending machines.

22. The method of claim 20 wherein the user requests include a user identifier element that allows the vending machine and/or central server to send a response back to the mobile device that sent the request, wherein the user identifier element includes one of a mobile number, mobile MAC address, user name, and machine name.

23. The method of claim 20 wherein the step of receiving user requests includes receiving one of a mobile web application message and a SMS or MMS message transmitted on a mobile carrier'"'"'s network or through a cellular service'"'"'s data network.

24. The method of claim 20 wherein each of the one or more vending machines include labels located thereon and including information corresponding to one of a product to be vended, a promotion, and the vending machine, wherein the information can be input into the user request.

25. The method of claim 20 wherein the labels can include one of human readable alphanumeric characters, matrix codes, two-dimensional bar codes, and RFIDs.

26. The method of claim 20 further comprising the step of transmitting information corresponding to a product to be vended from the vending machine in response to a user request from a mobile device to the mobile device from which the user request was sent.

27. The method of claim 26 further comprising the step of receiving user location information and identifying the closest vending machine based on the user'"'"'s location information that has the product to be vended for which information was requested.

28. The method of claim 20 further comprising the steps of receiving user location information and identifying the closest vending machine based on the user'"'"'s location information that has the product to be vended for which information was requested, and transmitting information to the mobile device that generates a virtual screen on the display screen of the mobile device comprising virtual representations of the physical displays of the vending machine arranged in at least one recognizable pattern, whereby images appearing on the virtual screen selected and viewed by the user correspond to actual items available in the plurality of physical displays of the display module of the vending machine.

29. The method of claim 27 further comprising the step of reserving a product to be vended in the vending machine in response to a user request from a mobile device.

30. The method of claim 29 further comprising the steps of receiving a predetermined code corresponding to the reserved product, and dispensing the reserved product from the vending machine upon.

31. The method of claim 20 further comprising the step of receiving user location information and identifying registered users within a predetermined proximity of one of the one or more of the vending machines and broadcasting messages and notification corresponding to one of machine information, machine inventory information, machine rewards, and machine discounts.

32. The method of claim 29 further comprising the steps of receiving a request to purchase a product to be vended in the vending machine from the mobile device, confirming payment from the mobile device and assigning a predetermined code to the purchased product, wherein the purchased product is held in reserve in the vending machining until dispensed in response to entry of the predetermined code.