MANAGING BUSINESS RELATIONSHIPS USING A THIRD-PARTY SERVICE
First Claim
1. A method for managing business relationships using a third-party service, comprising:
- establishing a third-party service relationship between a service consumer, a service provider, and a third-party service using a service relationship management server, said service consumer and said service provider having a primary service relationship;
managing the primary service relationship using the service relationship management server;
receiving service relationship information related to the primary service relationship in a database in communication with the service relationship management server; and
modifying the primary service relationship using the third-party service and based on the service relationship information.
2 Assignments
0 Petitions
Accused Products
Abstract
A third-party service relationship may be established between a service consumer, a service provider, and a third-party service using a service relationship management server. The service consumer and service provider can have a primary service relationship. The primary service relationship may be managed using the service relationship management server. Service relationship information related to the primary service relationship can be received in a database in communication with the service relationship management server. The primary service relationship can be modified using the third-party service and based on the service relationship information.
67 Citations
15 Claims
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1. A method for managing business relationships using a third-party service, comprising:
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establishing a third-party service relationship between a service consumer, a service provider, and a third-party service using a service relationship management server, said service consumer and said service provider having a primary service relationship; managing the primary service relationship using the service relationship management server; receiving service relationship information related to the primary service relationship in a database in communication with the service relationship management server; and modifying the primary service relationship using the third-party service and based on the service relationship information. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A method for managing business relationships using a third-party service, comprising:
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providing a third-party service on a service relationship management server for managing a service relationship between a service consumer and a service provider; storing a machine representation of a service contract stored on the service relationship management server; providing an automation template to the service consumer for automation of a service relationship maintenance operation; constraining the automation template by contract terms within the machine representation of the service contract; and executing the automation template to perform the service relationship maintenance operation. - View Dependent Claims (9, 10, 11)
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12. A system for managing business relationships, comprising:
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a service relationship management server; a third-party service management module hosted on the service relationship management server, the third-party service management module being configured to enable management of a service relationship between a service consumer and a service provider; a user access portal on the service relationship management server for enabling access to the third-party service management module by at least one of the service consumer and the service provider; a document management system configured to receive a document from at least one of the service consumer and the service provider, wherein the document comprises service terms; a non-transitory computer-readable storage medium for storing the document; and a relationship management module in communication with the third-party service management module and hosted on the service relationship management server, the relationship management module being operable to enable modification of the service terms by at least one of the service consumer and the service provider. - View Dependent Claims (13, 14, 15)
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Specification