METHODS AND APPARATUS FOR INSERTING CONTENT INTO CONVERSATIONS IN ON-LINE AND DIGITAL ENVIRONMENTS

• US 20120036182A1
• Filed: 03/03/2011
• Published: 02/09/2012
• Est. Priority Date: 08/05/2010
• Status: Active Grant

• Current Assignee: Genesys Telecommunications Laboratories Incorporated (Genesys Cloud Services Incorporated)
• Original Assignee: Solariat, Inc. (Genesys Cloud Services Incorporated)
• Inventors: Stolorz, Paul Ernest, Dean, Christopher T., Davitz, Jeffrey Eric, Smith, Jackie Kellon II
• Granted Patent: US 8,271,583 B2
• Time in Patent Office: Days
• US Class Current: 709/203
• CPC Class Codes: G06F 16/435 Filtering based on additional data, e.g. user or group profiles
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 30/00 Commerce
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04N 21/25 Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies maintenance or administration in data networks H04L41/00

Abstract

Content is inserted into conversations hosted on a takeoff site using creatives that provide lures and links to other material that users engaged in the conversation might find helpful and relevant. Such insertions are made in a contextually meaningful fashion through the use of a matching and decision process that determines best candidate creatives and an appropriate time and place for their insertion into the conversation.

Claims

1. A computer-implemented method, comprising:

in connection with and in response to content presented via a network-enabled social media site, determining, by a matching engine of a processor-based server and on the basis of similarities with the content presented via the network-enabled social media site, which one or more of a candidate plurality of creatives that include links to landing sites, to present via the network-enabled social media site;

selecting, by a decision engine of the processor-based server, from the candidate plurality of creatives, a set thereof to present via the network-enabled social media site; and

presenting, via the network-enabled social media site, one or more of the selected set of the plurality of creatives,

wherein the selection of the set of creatives includes consideration of similarities between the content presented via a network-enabled social media site and content on respective landing pages of the landing sites pointed to by the links.

2. The method of claim 1, wherein the similarities between content presented via a network-enabled social media site and the content on respective landing pages of the landing sites is determined on the basis of one or more of:

speech act labels, entities or other special words, or contributor properties of the content presented via a network-enabled social media site.

3. The method of claim 1, wherein the landing pages comprise any of:

curated content, information regarding people, or conversational content.

4. A server, comprising a processor and a computer-readable storage device communicatively coupled to the processor, the computer-readable storage device storing computer-readable instructions, which when executed by the processor, cause the processor to:

determine, in connection with and in response to content presented via a network-enabled social media site, and on the basis of similarities with the content presented via the network-enabled social media site, which one or more of a candidate plurality of creatives that include links to landing sites, to present via the network-enabled social media site;

select, from the candidate plurality of creatives, a set thereof to present via the network-enabled social media site; and

present, via the network-enabled social media site, one or more of the selected set of the plurality of creatives,

wherein selection of the set of creatives includes consideration of similarities between the content presented via a network-enabled social media site and content on respective landing pages of the landing sites pointed to by the links.