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SOCIAL MEDIA ENGAGEMENT SYSTEM MESSAGE ROUTING AND QUEUING

  • US 20120036207A1
  • Filed: 01/31/2011
  • Published: 02/09/2012
  • Est. Priority Date: 08/09/2010
  • Status: Abandoned Application
First Claim
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1. A method for message routing, the method comprising:

  • receiving a message from a social media network;

    applying, using a processing device, at least one workflow routing rule to the message; and

    routing the message based at least in part on the results of the applied at least one workflow routing rule into one or more message queues wherein the queues are categorized based at least in part on types of messages.

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