MANAGED SERVICES PLATFORM AND METHOD OF OPERATION OF SAME

• US 20120036245A1
• Filed: 07/09/2011
• Published: 02/09/2012
• Est. Priority Date: 12/19/2008
• Status: Active Grant

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: OpenPeak Inc.
• Inventors: Dare, Robert M., Kacherov, Vadim, Krzyzanowski, Paul, Gittleman, Daniel
• Granted Patent: US 8,745,213 B2
• Time in Patent Office: Days
• US Class Current: 709/223
• CPC Class Codes: G06F 8/60 Software deployment
• CPC Class Codes: H04L 41/5041 characterised by the time relationship between creation and deployment of a service
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/20 for managing network security; network security policies in general filtering policies H04L63/0227
• CPC Class Codes: H04L 65/1063 Application servers providing network services systems providing special services to telephonic subscribers H04M3/42

Abstract

A managed services platform and method of operation of same are described herein. The platform can include a device management service (DMS) server in which the DMS server can act as a gateway for communications with one or more computing devices, and the computing devices are associated with a first entity. The platform can also include an application service (AS) server in which the AS server is communicatively coupled with the DMS server. When a first computing device contacts the DMS server, the DMS server is operable to provide a bundle to the first computing device. As an example, the bundle contains content that at least includes one or more configuration messages and an application set that contains one or more predefined applications. The content of the bundle can be determined at least in part by the first entity.

Claims

1. A managed services platform, comprising:

a device management service (DMS) server, wherein the DMS server acts as a gateway for communications with one or more computing devices and the computing devices are associated with a first entity; and

an application service (AS) server, wherein the AS server is communicatively coupled with the DMS server;

wherein when a first computing device contacts the DMS server, the DMS server is operable to provide a bundle to the first computing device and the bundle contains content that at least includes one or more configuration messages and an application set that contains one or more predefined applications;

wherein the content of the bundle is determined at least in part by the first entity.

2. The platform according to claim 1, wherein the first computing device includes a display, and the configuration messages cause the display to present graphical user interface (GIU) elements that are associated with the first entity.

3. The platform according to claim 1, wherein the application set includes a default application set that contains one or more default applications.

4. The platform according to claim 3, wherein the default application set is selected from an application repository that is associated with the first entity.

5. The platform according to claim 1, wherein the application set includes a custom application set that includes one or more custom applications.

6. The platform according to claim 5, wherein the custom application set is from an application repository that is associated with the first entity.

7. The platform according to claim 1, wherein the content of the bundle provided to the first computing device is based on an identification associated with the first computing device.

8. The platform according to claim 7, wherein the identification associated with the first computing device is a unique identifier assigned to the first computing device.

9. The platform according to claim 7, wherein the configuration commands or the application set are provided to the first computing device according to the identification associated with the first computing device.

10. The platform according to claim 9, wherein the identification associated with the first computing device is related to a performance function of a first intended user of the first computing device such that the configuration commands or the application set that are provided to the first computing device are related to the performance function of the first intended user.

11. The platform according to claim 10, wherein the DMS server is operable to provide a second bundle to a second computing device and the second bundle contains content that at least includes one or more configuration messages and an application set that contains at least predefined applications;

wherein the content of the second bundle provided to the second computing device is based on an identification associated with the second computing device such that the configuration messages or the application set are provided to the second computing device according to the identification associated with the second computing device;

wherein the identification associated with the second computing device is related to a performance function of a second intended user of the second computing device such that the configuration messages or the application set that are provided to the second computing device are related to the performance function of the second intended user;

wherein the performance function of the second intended user is different from the performance function of an intended user of the first computing device and the content of the bundle provided to the second computing device is different from the content of the bundle provided to the first computing device.

12. The platform according to claim 11, wherein the DMS server is further operable to provide a default set of applications and a custom set of applications for both the first computing device and the second computing device, wherein the default set of applications is the same for both the first computing device and the second computing device and the custom set of applications for the first computing device is different from the custom set of applications for the second computing device.

13. The platform according to claim 11, wherein the first intended user and the second intended user are both associated with the first entity.

14. The platform according to claim 1, wherein the first computing device includes a DMS client and the first computing device contacts the DMS server through a consolidated polling technique.

15. The platform according to claim 14, wherein the bundle is provided to the first computing device through a series of message exchanges using the consolidated polling technique.

16. The platform according to claim 1, wherein the DMS server and the AS server are hosted by a second entity that is distinct from the first entity.

17. The platform according to claim 16, wherein the second entity is a managing entity that is responsible for preparing and providing the bundles according to input from the first entity.

18. The platform according to claim 1, wherein responsive to the receipt of the bundle, the first computing device is provided with access to an application repository that is assigned to and associated with the first entity.

19. The platform according to claim 1, wherein the content of the bundle provided to the first computing device is based on an identification associated with the first computing device and the DMS server is further operable to provide a second bundle to the computing device based on the identification associated with the first computing device.

20. The platform according to claim 19, wherein a first user and a second user are both assigned to the first computing device and the first computing device provides an identification for both the first user and the second user of the first computing device.

21. The platform according to claim 20, where content of the bundle is arranged for the first user and the content of the second bundle is arranged for the second user.

22. The platform according to claim 20, wherein the first user and the second user are both associated with the first entity.

23. A method of managing services for a first client, comprising:

receiving an activation notice, wherein the activation notice is from a first computing device that is associated with the first client;

in response to the receipt of the activation notice, providing a bundle to the first computing device;

maintaining an application repository that is associated with the first client; and

presenting the application repository to the first computing device based on an identification of the first computing device.

24. The method according to claim 23, wherein the bundle contains content that at least includes one or more configuration messages and an application set that contains one or more predefined applications.

25. The method according to claim 24, wherein the first computing device includes a display and the configuration messages are arranged to cause the display to present graphical user interface (GUI) elements that are associated with the first client.

26. The method according to claim 24, wherein the application set includes a default application set or a custom application set, and the default application set contains one or more default applications from the application repository and the custom application set contains one or more custom applications from the application repository.

27. The method according to claim 23, wherein providing the bundle to the first computing device further comprises providing the bundle to the first computing device based on the identification of the first computing device.

28. The method according to claim 27, wherein the identification of the first computing device is related to a performance function of a first intended user of the first computing device and wherein providing the bundle to the first computing device further comprises providing the bundle to the first computing device such that the content of the bundle is related to the performance function of the first intended user.

29. The method according to claim 28, wherein the bundle provided to the first computing device includes a first default application set or a first custom application set, and the first default application set or the first custom application set are based on the performance function of the first intended user.

30. The method according to claim 29, further comprising:

receiving a second activation notice, wherein the second activation notice is from a second computing device that is associated with the first client;

in response to the receipt of the second activation notice, providing a second bundle to the second computing device; and

presenting the application repository to the second computing device based on an identification of the second computing device.

31. The method according to claim 30, wherein providing the second bundle to the second computing device further comprises providing the second bundle to the second computing device based on the identification of the second computing device;

wherein the identification of the second computing device is related to a performance function of a second intended user of the second computing device; and

wherein providing the second bundle to the second computing device further comprises providing the second bundle to the second computing device such that the content of the second bundle is related to the performance function of the second intended user;

wherein the content of the second bundle for the second computing device is different from the content of the bundle for the first computing device if the performance function of the second intended user is different from the performance function of the first intended user.

32. The method according to claim 31, wherein the second bundle provided to the second computing device includes a second default application set or a second custom application set, and the second default application set or the second custom application set are based on the performance function of the second intended user.

33. The method according to claim 32, wherein the default application set for the second computing device is the same as the first default application set for the first computing device.

34. The method according to claim 32, wherein the second custom application set for the second computing device is different from the first custom application set if the performance function of the second intended user is different from the performance function of the first intended user.

35. The method according to claim 31, wherein the first intended user and the second intended user are both associated with the first client.

36. The method according to claim 23, wherein providing the bundle to the first computing device at least partly comprises providing the bundle to the first computing device through a series of messages exchanges using a consolidated polling technique.

37. The method according to claim 23, wherein the activation notice is received by a device management service (DMS) server and the application repository is maintained by an application service (AS) server and the DMS server and the AS server are hosted by an entity that is different from the first client.

38. The method according to claim 37, wherein the entity that hosts the DMS server and the AS server provides the bundle as a service for the first client, wherein the first client provides input to the entity for the bundle.

39. The method according to claim 23, further comprising:

receiving a second activation notice from the first computing device; and

in response to the receipt of the second activation notice, providing a second bundle to the first computing device.

40. The method according to claim 39, further comprising determining that a first user and a second user are both assigned to the first computing device, wherein the bundle is sent to the first computing device for the first user and the second bundle is sent to the second computing device for the second user.

41. The method according to claim 40, wherein the first user has a first performance function and the second user has a second performance function and the content of the bundle is related to the first performance function of the first user and the content of the second bundle is related to the second performance function of the second user.

42. The method according to claim 41, wherein the content of the bundle is different from the content of the second bundle if the first performance function of the first user is different from the second performance function on the second user.

43. The method according to claim 42, wherein the first user and the second user are both associated with the first client.

44. A managed services platform, comprising:

a device management service (DMS) server, wherein the DMS server is a gateway for communications with one or more computing devices and the computing devices are associated with a first client; and

an application service (AS) server that is communicatively coupled with the DMS server;

wherein when one of the computing devices is activated, the DMS server is operable to flash the activated first computing device to cause the first computing device to incorporate a graphical user interface (GUI) layout that is associated with the first client;

wherein the AS server is operable to maintain an application repository that includes at least applications that are associated with and at least partially determined by the first client and the activated first computing device is provided with access to the applications.

45. The platform according to claim 44, wherein a second computing device is activated and the second computing device is associated with a second client, wherein the DMS server is operable to flash the activated second computing device to cause the second computing device to incorporate a GUI layout that is associated with the second client.

46. The platform according to claim 45, wherein the AS server is further operable to maintain an application repository that includes at least applications that are associated with and at least partially determined by the second client and the activated second computing device is provided with access to the applications.

47. The platform according to claim 44, further comprising a second managed services platform, wherein the second managed services platform comprises:

a second DMS server, wherein the second DMS server is a gateway for communications with one or more second computing devices and the second computing devices are associated with a second client; and

a second AS server that is communicatively coupled with the second DMS server;

wherein when one of the second computing devices is activated, the second DMS server is operable to flash the activated second computing device to cause the second computing device to incorporate a graphical user interface (GUI) layout that is associated with the second client;

wherein the second AS server is operable to maintain a second application repository that includes at least applications that are associated with and at least partially determined by the second client and the activated second computing device is provided with access to the applications of the second application repository.

48. The platform according to claim 47, wherein the managed services platform or the second managed services platform is hosted by a managing entity that is distinct from the first client and the second client.

49. A method of managing services, comprising:

receiving a first activation notice from a first computing device that is associated with a first client;

in response to the receipt of the first activation notice, transmitting one or more configuration messages that are arranged to cause the first computing device to incorporate a graphical user interface (GUI) layout that is associated with the first client; and

maintaining an application repository that includes at least applications that are associated with and at least partially determined by the first client and the activated first computing device is provided with access to the applications.

50. The method according to claim 49, further comprising:

receiving a second activation notice from a second computing device that is associated with a second client; and

in response to the receipt of the second activation notice, transmitting one or more configuration messages that are arranged to cause the second computing device to incorporate a GUI layout that is associated with the second client.

51. The method according to claim 50, further comprising:

maintaining another application repository that includes at least applications that are associated with and at least partially determined by the second client; and

providing the activated second computing device with access to the applications.

52. A computer program product, comprising:

a computer readable storage medium having stored thereon computer readable program code that when executed by a system comprising a processor and a memory, causes the system to;

receive an activation notice, wherein the activation notice is from a first computing device that is associated with the first client;

in response to the receipt of the activation notice, provide a bundle to the first computing device;

maintain an application repository that is associated with the first client; and

present the application repository to the first computing device based on an identification of the first computing device.