MECHANISM FOR FACILITATING EFFICIENT COLLECTION AND PRESENTATION OF BUSINESS ACTIVITY MONITORING DATA

• US 20120041945A1
• Filed: 12/20/2010
• Published: 02/16/2012
• Est. Priority Date: 08/16/2010
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: BLUBAUGH, MICHAEL DAVID
• Application Number:
  US12/973,726
• Publication Number:
  US 20120041945A1
• Time in Patent Office: Days
• US Class Current: 707/722
• CPC Class Codes: G06F 16/25 Integrating or interfacing systems involving database management systems

Abstract

In accordance with embodiments, there are provided methods and systems for facilitating efficient collection and presentation of business activity monitoring data. A method of embodiments includes receiving business activity monitoring (BAM) data from a business process management (BPM) engine residing at a first entity. The BAM data is received in a first format that is compatible with the first entity. The method further includes customizing the first format of the BAM data into a second format of the BAM data. The second format is compatible with the second entity. The second entity includes an organization whose business activities are monitored to generate the BAM data that relates to monitoring of the business activities.

Claims

1. A computer-implemented method comprising:

receiving business activity monitoring (BAM) data from a business process management (BPM) engine residing at a first entity, wherein the BAM data is received in a first format that is compatible with the first entity; and

customizing the first format of the BAM data into a second format of the BAM data, wherein the second format is compatible with the second entity, wherein the second entity includes an organization whose business activities are monitored to generate the BAM data that relates to monitoring of the business activities.

2. The computer-implemented method of claim 1, further comprising actively receiving the BAM data by demanding the BAM data from the BPM engine.

3. The computer-implemented method of claim 1, further comprising passively receiving the BAM data, wherein passively receiving includes automatically and periodically receiving the BAM data based on predetermined criteria.

4. The computer-implemented method of claim 1, wherein the first entity comprises a provider computing system hosting the BPM engine.

5. The computer-implemented method of claim 1, wherein the second format comprising a BAM dashboard providing the BAM data.

6. The computer-implemented method of claim 1, further comprising providing the BAM dashboard to a remote computing system via cloud computing, wherein the remote computing system includes a client computing system having an application to display the BAM dashboard.

7. The computer-implemented method of claim 1, wherein receiving and customizing are performed at a third entity, the third entity including a server computing system.

8. A machine-readable medium carrying one or more sequences of instructions, which instructions, when executed by one or more processors, cause the one or more processors to carry out the steps of:

receiving business activity monitoring (BAM) data from a business process management (BPM) engine residing at a first entity, wherein the BAM data is received in a first format that is compatible with the first entity; and

customizing the first format of the BAM data into a second format of the BAM data, wherein the second format is compatible with the second entity, wherein the second entity includes an organization whose business activities are monitored to generate the BAM data that relates to monitoring of the business activities.

9. The machine-readable medium of claim 8, wherein the one or more processors are further to carry out the step of actively receiving the BAM data by demanding the BAM data from the BPM engine.

10. The machine-readable medium of claim 8, wherein the one or more processors are further to carry out the step of passively receiving the BAM data, wherein passively receiving includes automatically and periodically receiving the BAM data based on predetermined criteria.

11. The machine-readable medium of claim 8, wherein the first entity comprises a provider computing system hosting the BPM engine.

12. The machine-readable medium of claim 8, wherein the second format comprising a BAM dashboard providing the BAM data.

13. The machine-readable medium of claim 8, wherein the one or more processors are further to carry out the step of providing the BAM dashboard to a remote computing system via cloud computing, wherein the remote computing system includes a client computing system having an application to display the BAM dashboard.

14. The machine-readable medium of claim 8, wherein receiving and customizing are performed at a third entity, the third entity including a server computing system.

15. An apparatus comprising:

a processor; and

one or more stored sequences of instructions which, when executed by the processor, cause the processor to carry out the steps of;

receiving business activity monitoring (BAM) data from a business process management (BPM) engine residing at a first entity, wherein the BAM data is received in a first format that is compatible with the first entity; and

customizing the first format of the BAM data into a second format of the BAM data, wherein the second format is compatible with the second entity, wherein the second entity includes an organization whose business activities are monitored to generate the BAM data that relates to monitoring of the business activities.

16. The apparatus of claim 15, wherein the processor is further to carry out the step of:

actively receiving the BAM data by demanding the BAM data from the BPM engine

17. The apparatus of claim 15, wherein the processor is further to carry out the step of:

passively receiving the BAM data, wherein passively receiving includes automatically and periodically receiving the BAM data based on predetermined criteria.

18. The apparatus of claim 15, wherein the first entity comprises a provider computing system hosting the BPM engine.

19. The apparatus of claim 15, wherein the second format comprising a BAM dashboard providing the BAM data.

20. The apparatus of claim 15, wherein the processor is further to carry out the step of:

providing the BAM dashboard to a remote computing system via cloud computing, wherein the remote computing system includes a client computing system having an application to display the BAM dashboard.