SELF-SERVICE TERMINAL

• US 20120044154A1
• Filed: 08/23/2010
• Published: 02/23/2012
• Est. Priority Date: 08/23/2010
• Status: Active Grant

• Current Assignee: NCR Corporation
• Original Assignee: NCR Corporation
• Inventors: Black, Jonathan S., Paton, Grant C.
• Granted Patent: US 10,043,351 B2
• Time in Patent Office: Days
• US Class Current: 345/173
• CPC Class Codes: G07F 19/20 Automatic teller machines [ATMs]
• CPC Class Codes: G07F 19/205 Housing aspects of ATMs

Abstract

A self-service terminal is described. The terminal includes first and second touch sensitive units. Each of these touch sensitive units includes a display and a touch sensitive panel overlying the display. The second customer display is configured differently to the first customer display. The terminal also includes a processor operable to present (i) a screen comprising a plurality of different selectable options to a customer on the first customer display, and (ii) a screen associated with a selected selectable option on the second customer display, so that the customer can use the second touch sensitive unit to enter transaction details in a more private manner than by using the first touch sensitive unit.

Claims

1. A self-service terminal comprising:

a first touch sensitive unit comprising a first customer display and a first touch sensitive panel overlying the first customer display;

a second touch sensitive unit comprising a second customer display and a second touch sensitive panel overlying the second customer display, the second customer display being configured differently to the first customer display; and

a processor operable to present (i) a screen comprising a plurality of different selectable options to a customer on the first customer display, and (ii) a screen associated with a selected selectable option on the second customer display, so that the customer can use the second touch sensitive unit to enter transaction details in a more private manner than by using the first touch sensitive unit.

2. A self-service terminal according to claim 1, wherein the second customer display is configured differently to the first customer display in that the first customer display comprises a larger display area than the second customer display.

3. A self-service terminal according to claim 1, wherein the second customer display is configured differently to the first customer display in that the first customer display is oriented differently to the second customer display.

4. A self-service terminal according to claim 3, wherein, the first customer display is oriented in a generally upright position;

whereas, the second customer display is oriented in a generally level position.

5. A self-service terminal according to claim 1, wherein the second touch sensitive unit is located in a position on the terminal fascia that would otherwise be occupied by an encrypting PINpad.

6. A self-service terminal according to claim 1, wherein the terminal further comprises a short-range radio transceiver located adjacent to the second touch sensitive unit.

7. A self-service terminal according to claim 1, wherein the self-service terminal comprises an automated teller machine.

8. A method of operating a self-service terminal, the method comprising:

presenting a plurality of selectable options on a first customer display, each selectable option having an associated information screen;

detecting a customer selecting one of the selectable options; and

presenting an information screen on a second customer display where the information screen is associated with the selected option.

9. A method of operating a self-service terminal according to claim 8, wherein the information screen comprises an information entry screen to facilitate customer entry of information.

10. A method of operating a self-service terminal according to claim 8, wherein each selectable option involves a different type of authentication required for a transaction.

11. A method of operating a self-service terminal according to claim 8, wherein the method comprises the further step, subsequent to the step of detecting a customer selecting one of the selectable options, of presenting a guidance graphic to guide the customer to the second customer display.

12. A method of operating a self-service terminal according to claim 8, wherein the second customer display is used for presenting private information to the customer.

13. A computer program operable to implement the steps of claim 8.

14. A carrier embodying the computer program of claim 13.

15. A self-service terminal comprising a first touch sensitive unit and a second touch sensitive unit, where both touch sensitive units may be used by the customer to enter information for a single transaction.