PATIENT COMMUNICATION AND MONITORING METHOD AND SYSTEM

• US 20120045044A1
• Filed: 08/17/2011
• Published: 02/23/2012
• Est. Priority Date: 08/17/2010
• Status: Active Grant

• Current Assignee: Michael Duane Woicke
• Original Assignee: Michael Duane Woicke
• Inventors: Woicke, Michael Duane
• Granted Patent: US 9,191,485 B2
• Time in Patent Office: Days
• US Class Current: 379/88.11
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 2203/558 Databases
• CPC Class Codes: H04M 2203/559 Sorting systems
• CPC Class Codes: H04M 2203/654 Pre, in or post-call message
• CPC Class Codes: H04M 2250/60 logging of communication history, e.g. outgoing or incoming calls, missed calls, messages or URLs logging of telephone numbers H04M1/56, H04M1/57
• CPC Class Codes: H04M 3/5141 Details of processing calls and other types of contacts in an unified manner unified messaging in packet-switching networks H04L51/56

Abstract

Described and disclosed is a system and method for routing and delivering medical phone messages efficiently in a hospital or clinic setting. The invention includes extending a call resource accessible to medical personnel and patients through an application programming interface and recording communications between users of the system. Messages may then be routed to an appropriate user. Employed is a dual-tone multi-frequency signaling system and setting a sample rate using a global parameter, sample rate and a frame size. The system and method have ability to leave a message mid-call based on the dual-tone multi-frequency signaling wherein the system leaves a generic message while the user is navigated to leave an actual voice message all in a “in-call” process that is transparent to the user.

Claims

1. A method for routing and delivering medical phone messages, comprising:

extending a call resource accessible through an application programming interface;

recording a communication between a plurality of users performed through the application programming interface; and

routing a message to an appropriate user.

2. The method of claim 1 further comprising:

monitoring, tracing and auditing the call; and

displaying a message history on a computer user interface.

3. The method of claim 2 further comprising recording the call made over at least one of a group comprising a public switched telephone network and a voice over internet protocol network between the plurality of users.

4. The method of claim 3 further comprising recording a short message service communication between the plurality of users.

5. The method of claim 4 further comprising routing a voice mail message to the appropriate user.

6. The method of claim 5 further comprising routing a short message service message to the appropriate user.

7. The method of claim 6 further comprising a dual-tone multi-frequency signaling.

8. The method of claim 7 further comprising signaling over at least one of a telephone line in the voice-frequency band between telephone handsets and a communication device and the switching center using dual-tone multi-frequency signaling.

9. The method of claim 8 further comprising:

setting a sample rate for the application programming interface using one of a global parameter, a sample rate, and a frame size;

generating a row tone and a column tone using a sine generator and addition the row tone and the column tone to the sine generator to form the dual-tone multi-frequency signal; and

controlling a frequency of the dual-tone multi-frequency signal through a keypad.

10. The method of claim 9 further comprising decoding the dual-tone multi-frequency signal by extracting the two tones in the dual-tone multi-frequency signal and determining from their value an intended dual-tone multi-frequency signal digit.

11. The method of claim 10 further comprising permitting the user to leave a message mid-call accessible to a plurality of users by utilizing the dual-tone multi-frequency signaling.

13. The medical phone messaging system of claim 11 further comprising:

an application programming interface;

a dual-tone multi-frequency signal;

at least one of a call monitoring and a call tracing provision; and

a user interface.

12. A medical phone messaging system comprising:

a voice communication device; and

a medical recording and routing server.