SERVICE DELIVERY NETWORK

• US 20120052854A1
• Filed: 08/26/2010
• Published: 03/01/2012
• Est. Priority Date: 08/26/2010
• Status: Active Grant

• Current Assignee: Ford Global Technologies, LLC (Ford Motor Company)
• Original Assignee: Ford Global Technologies, LLC (Ford Motor Company)
• Inventors: DiMeo, David M., Marchwicki, Julius
• Granted Patent: US 8,718,632 B2
• Time in Patent Office: Days
• US Class Current: 455/419
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04W 12/08 Access security
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
• CPC Class Codes: H04W 4/026 using orientation information, e.g. compass
• CPC Class Codes: H04W 4/027 using movement velocity, acceleration information
• CPC Class Codes: H04W 4/44 for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
• CPC Class Codes: H04W 4/48 for in-vehicle communication

Abstract

A service delivery network provides a variety of services to a caller placing a call to the network through a vehicle communication system. The network includes automatic call routing, and has access to one or more databases with various caller services. These databases include, but are not limited to, traffic, POI databases and routing engines. A system administration manager associated with the network is capable of identifying calls based on a vehicle identification number (VIN) associated with a call, and can store logs of each call, including the identifying VIN.

Claims

1. A computer-enacted method comprising:

receiving a first identification associated with a wireless device used to connect a vehicle computing system to a remote network;

receiving a second identification associated with a vehicle housing a vehicle computing system;

determining a level-of-service associated with at least one of the first or second identification; and

providing access to services corresponding to the determined level-of-service.

2. The method of claim 1, wherein the determining a level-of-service comprises determining a level-of-service associated with both the first and second identification.

3. The method of claim 1, wherein the first identification is a wireless phone number associated with the wireless device.

4. The method of claim 1, wherein the second identification is a vehicle identification number.

5. The method of claim 1, further comprising:

determining a user, based at least in part on the first identification;

determining the vehicle housing the vehicle computing system, based at least in part on the second identification;

determining that the user has a particular affiliation with the vehicle;

determining that the user has a similar affiliation with a second vehicle, wherein the second vehicle has a different level-of-service associated therewith than does the vehicle housing the vehicle computing system; and

providing access to services corresponding to the level-of-service associated with the second vehicle.

6. The method of claim 1, further comprising:

determining a first user, based at least in part on the first identification;

determining the vehicle housing the vehicle computing system, based at least in part on the second identification;

determining that the first user has a particular affiliation with the vehicle;

determining that a second user, having a similar affiliation with the vehicle, has a different level-of-service associated therewith than the first user; and

providing access to services corresponding to the level-of-service associated with the second user.

7. The method of claim 5, wherein the affiliation with the vehicle is an owner-type affiliation.

8. The method of claim 5, wherein the affiliation with the vehicle is a non-owner-type affiliation.

9. The method of claim 6, wherein the affiliation with the vehicle is an owner-type affiliation.

10. The method of claim 6, wherein the affiliation with the vehicle is a non-owner-type affiliation.

11. A vehicle computing system-enacted method of accessing services comprising:

providing, to a remote network, a first identification associated with a wireless device, operable to wirelessly communicate with a vehicle computing system and the remote network;

providing, to the remote network, a second identification associated with a vehicle housing the vehicle computing system; and

accessing one or more services, the services having been rendered accessible based at least in part on both the first and second identification.

12. The method of claim 11, wherein the first identification is a wireless phone number associated with the wireless device.

13. A service delivery network comprising:

at least one automated call distributor (ACD) to route incoming calls;

at least one agent terminal to which an incoming call can be routed by the ACD;

at least one IVR system to which an incoming call can be routed by the ACD;

at least one modem to which an incoming call can be routed by the ACD for extraction of data embedded in a voice signal;

at least one call control gateway (CCG) to manage ACD resources;

at least one system administration manager (SAM) to provide network security, wherein the SAM is operable to determine a vehicle identification number (VIN) associated with an incoming call, and provide services to that caller based at least in part on the determined VIN, wherein the SAM is further operable to store call records of incoming calls including a VIN associated with each call.

14. The network of claim 13, wherein the ACD is operable to route an incoming call based at least in part on customer data stored on the network and associated with the caller.

15. The network of claim 14, wherein the ACD can determine the caller based on a caller ID number associated with the call.

16. The network of claim 14, wherein the ACD can determine the caller based on an ANI associated with the call.

17. The network of claim 14, wherein the ACD can determine the caller based on a VIN associated with the call.

18. The network of claim 13, further including one or more point of interest (POI) databases.

19. The network of claim 13, further including one or more data over voice (DOV) servers operable to receive instructions from a vehicle communication system, the instructions being transferred to the DOV servers over the voice band.