Method and System for Automatic Transmission of Status Information

• US 20120053932A1
• Filed: 08/08/2011
• Published: 03/01/2012
• Est. Priority Date: 08/26/2010
• Status: Abandoned Application

• Current Assignee: RingCentral Incorporated
• Original Assignee: RingCentral Incorporated
• Inventors: Rist, Claus
• Application Number:
  US13/204,851
• Publication Number:
  US 20120053932A1
• Time in Patent Office: Days
• US Class Current: 704/201
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 65/104 in the network
• CPC Class Codes: H04L 65/1063 Application servers providing network services systems providing special services to telephonic subscribers H04M3/42
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/42382 Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
• CPC Class Codes: H04M 7/0012 Details of application programming interfaces [API] for telephone networks; Arrangements which combine a telephonic communication equipment and a computer, i.e. computer telephony integration [CPI] arrangements
• CPC Class Codes: H04M 7/1205 where the types of switching equipement comprises PSTN/ISDN equipment and switching equipment of networks other than PSTN/ISDN, e.g. Internet Protocol networks

Abstract

A method for automatic transmission of status information from a first communications terminal set up for speech communication to a second communications terminal set up for text communication is provided. The speech communication between communications terminals is processed over a speech communications server and the text communication between communications terminals over a text communications server. The speech communications server and the text communications server exchange messages over at least one converter device. The status information will be transmitted from the first communications terminal over the speech communications server, the converter device, and the text communications server to the second communications terminal.

Claims

1. A method for automatic transmission of status information from at least one first communications terminal set up for speech communication, to at least one second communications terminal set up for text communication, comprising:

processing speech communication between the communications terminals over at least one speech communications server;

processing text communication between communications terminals over at least one text communications server, wherein the at least one speech communications server and the at least one text communications server exchange messages over at least one converter device; and

transmitting status information from the at least one first communications terminal over the at least one speech communications server, the at least one converter device and the at least one text communications server to the at least one second communications terminal.

2. The method of claim 1, wherein the transmission of status information between one of the at least one speech communications servers and one of the at least one text communications servers takes place when the text communications server has first signaled to the speech communications server that the transmission is to occur.

3. The method of claim 2, wherein the transmission of status information between the speech communications server and the text communications server takes place to the extent specified by a previous signaling.

4. The method of claim 1, wherein the transmitted status information contains at least one presence information item.

5. The method of claim 1, wherein the at least one text communications server transmits messages without prompting.

6. A system for automatic transmission of status information from at least one first communications terminal set up for speech communications to at least one second communications terminal set up for text communications, comprising:

at least one speech communications server for processing speech communication between communications terminals;

at least one text communications server for processing text communications between communications terminals; and

at least one converter device over which the at least one speech communications server and the at least one text communications server exchange messages, wherein status information from the at least one first communications terminal is transmitted over the at least one speech communications server, the at least one converter device and the at least one text communications server to the at least one second communications terminal.

7. The system according to claim 6, wherein the transmission of status information between one of the at least one speech communications servers and one of the at least one text communications servers takes place when the text communications server has signaled beforehand to the speech communications server that the transmission is to occur.

8. The system of claim 7, wherein the transmission of status information between the speech communications server and the text communications server takes place to an extent specified by a previous signaling.

9. The system of claim 6, wherein the transmitted status information contains at least one presence information item.

10. The system of claim 6, wherein the at least one text communications server transmits messages without prompting.