SERVICE CALL-AHEAD SYSTEM AND METHOD
First Claim
1. A service order management system comprising:
- a processing device configured to execute logic instructions; and
a memory device in communication with the processing device, the memory device configured to store an order management program enabling the processing device to;
store an estimated travel time and estimated time of arrival (ETA) in the memory device, wherein the estimated travel time is defined by an estimated period of time for a servicer to travel from a start location to a service destination associated with a customer for whom the servicer is to perform a service job, and wherein the ETA is defined by an estimated time of day when the servicer is expected to arrive at the service destination;
calculate a call-ahead time defined by a time of day when the customer is to be notified of the ETA of the servicer at the service destination, wherein the calculation of the call-ahead time is based in part on a predetermined advanced-warning time period and the ETA, and wherein the predetermined advanced-warning time period is defined by a predetermined amount of time before the ETA for providing an advanced warning of the ETA; and
automatically notify the customer of the ETA of the servicer at the service destination no earlier than the call-ahead time.
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Accused Products
Abstract
Systems and methods for managing service orders are disclosed herein. A computer implemented method, according to some implementations of the present disclosure, includes storing an estimated travel time (e.g., an estimated period of time for a servicer to travel from a current location to a service destination associated with a customer who is to receive a service from the servicer) and estimated time of arrival (ETA) (e.g., an estimated time of day when the servicer is expected to arrive at the service destination). The computer implemented method also includes calculating a call-ahead time for notifying the customer of the servicer'"'"'s ETA at the service destination. The calculation of the call-ahead time may be based in part on a predetermined advanced-warning time period (e.g., a predetermined amount of time before the ETA for providing an advanced warning of the ETA) and the ETA.
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Citations
27 Claims
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1. A service order management system comprising:
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a processing device configured to execute logic instructions; and a memory device in communication with the processing device, the memory device configured to store an order management program enabling the processing device to; store an estimated travel time and estimated time of arrival (ETA) in the memory device, wherein the estimated travel time is defined by an estimated period of time for a servicer to travel from a start location to a service destination associated with a customer for whom the servicer is to perform a service job, and wherein the ETA is defined by an estimated time of day when the servicer is expected to arrive at the service destination; calculate a call-ahead time defined by a time of day when the customer is to be notified of the ETA of the servicer at the service destination, wherein the calculation of the call-ahead time is based in part on a predetermined advanced-warning time period and the ETA, and wherein the predetermined advanced-warning time period is defined by a predetermined amount of time before the ETA for providing an advanced warning of the ETA; and automatically notify the customer of the ETA of the servicer at the service destination no earlier than the call-ahead time. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer implemented method comprising:
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storing an estimated travel time and estimated time of arrival (ETA), the estimated travel time being defined as an estimated period of time for a servicer to travel from a current location to a service destination associated with a customer who is to receive a service from the servicer, and the ETA being defined as an estimated time of day when the servicer is expected to arrive at the service destination; calculating a call-ahead time defined by a time of day when the customer is to be notified of the servicer'"'"'s ETA at the service destination, the calculation of the call-ahead time being based in part on a predetermined advanced-warning time period and the ETA, and the predetermined advanced-warning time period being defined as a predetermined amount of time before the ETA for providing an advanced warning of the ETA; and automatically notifying the customer of the servicer'"'"'s ETA at the service destination no earlier than the call-ahead time. - View Dependent Claims (11, 12, 13, 14, 15)
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16. A computer implemented method comprising:
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receiving a service order from a business, the service order including information related to a service job to be performed for a customer, the information including at least a telephone number associated with the customer; automatically calling the telephone number to obtain confirmation of the service job; and enabling a recipient of the telephone call to connect with a live operator if desired. - View Dependent Claims (17, 18, 19, 20, 21)
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22. A computer-readable medium encoded with computer-executable instructions, the computer-readable medium comprising:
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logic adapted to receive a service order from a business, the service order including information related to a service job to be performed for a customer, the information including at least a telephone number associated with the customer; logic adapted to automatically call a telephone number to obtain confirmation of the service job; and logic adapted to enable a recipient of the telephone call to connect with a live operator if desired. - View Dependent Claims (23, 24, 25, 26, 27)
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Specification