VEHICLE REPAIR SYSTEM

• US 20120066010A1
• Filed: 09/15/2011
• Published: 03/15/2012
• Est. Priority Date: 09/15/2010
• Status: Abandoned Application

• Current Assignee: Collision Repair Store, Inc.
• Original Assignee: Collision Repair Store, Inc.
• Inventors: Williams, Robert, Medeiros, Sandra W., Medeiros, Milton A.
• Application Number:
  US13/233,862
• Publication Number:
  US 20120066010A1
• Time in Patent Office: Days
• US Class Current: 705/4
• CPC Class Codes: G06Q 10/0633 Workflow analysis
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/01 Customer relationship services
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: G06Q 40/08 Insurance

Abstract

A vehicle repair system facilitates communication between multiple parties involved in the repair of a vehicle. A status engine monitors the status of a vehicle repair and provides status information to a customer so the customer can stay up-to-date on the current status. A store engine provides a marketplace where vehicle repair products can be sold. A jobs engine provides a jobs board where job openings can be posted.

Claims

1. A method of obtaining customer authorization for a vehicle repair, the method comprising:

storing, with a computing device, a supplemental estimate document in a data storage device, the supplemental estimate describing a supplemental repair for which customer approval has not been obtained;

generating and sending a supplemental repair message to the customer informing the customer of a need for the supplemental repair; and

receiving an authorization message from the customer authorizing the supplemental repair.

2. The method of claim 1, wherein the authorization message is an e-mail from the customer.

3. The method of claim 2, wherein the e-mail includes a digital signature and a driver'"'"'s license number.

4. The method of claim 1, wherein the authorization message is an e-mail that includes a date and time of transmission, and identifies the supplemental estimate, wherein the supplemental estimate includes a description of additional repairs, parts, labor, and total additional cost.

5. The method of claim 1, further comprising proceeding with the supplemental repair only after receiving the e-mail.

6. The method of claim 1, further comprising generating a customer interface page including a summary display of a repair order associated with the vehicle repair, the summary display including a graphical element that graphically indicates that the repair order is on hold awaiting authorization of a supplemental repair.

7. The method of claim 1, wherein the graphical element is selectable, and upon selection of the graphical element, providing the supplemental repair message to the customer.

8. The method of claim 7, wherein the supplemental repair message includes a picture showing an aspect of the supplemental repair.

9. The method of claim 7, wherein the supplemental repair message is displayed by a customer mobile computing device.

10. The method of claim 7, further comprising receiving a selection of an authorization control indicating that the customer has received the estimate identifying labor costs, part costs, and a total cost and that the customer agrees to the supplemental repair.

11. The method of claim 6, wherein the summary display further includes a second graphical element indicating a delay status of the repair order.

12. A system comprising at least one processor device and at least one computer readable storage medium storing data instructions thereon, the system further comprising:

a status engine operable by the at least one processor upon execution of the data instructions to maintain a record of a project at a company and to provide status information from the record to customers of the company showing the statuses of the projects;

a store engine operable to generate a marketplace for sales of products associated with the company, wherein products at the company are listed for sale by the store engine and products needed by the company are available for purchase through the store engine; and

a jobs engine providing a jobs board that receives job information from the company and transmits that information to prospective employees of the company.

13. A vehicle repair system, the vehicle repair system comprising at least one processor device and at least one computer readable storage medium storing data instructions thereon, the vehicle repair system further comprising:

a status engine operable by the at least one processor upon execution of the data instructions to maintain a record of vehicle repairs at a vehicle repair site and to provide status information from the record to customers of the vehicle repair site showing the statuses of the vehicle repairs;

a store engine operable to generate a marketplace for sales of products associated with vehicle repairs, wherein products at the vehicle repair site are listed for sale by the store engine and products needed by the vehicle repair site are available for purchase through the store engine; and

a jobs engine providing a jobs board that receives job information from the vehicle repair site and transmits that information to prospective employees of the vehicle repair site.

14. The vehicle repair system of claim 13, wherein the status engine includes a customer interface engine configured to interact with a customer, a repair site interface engine configured to interact with a repair site user, an insurance company interface engine configured to interact with an insurance company user, and a rental car company interface engine configured to interact with a rental car company user.

15. The vehicle repair system of claim 13, wherein the store engine includes a centralized store interface engine, a first customized repair site store interface engine associated with the vehicle repair site, and a second customized repair site store interface engine associated with a second vehicle repair site, wherein the centralized store interface engine generates a store interface through which products can be purchased from both of the vehicle repair site and the second vehicle repair site.

16. The vehicle repair system of claim 13, wherein the store engine receives product information from a vehicle repair site user describing a product to be sold, and wherein the store engine prompts the user to select whether the product should be sold by auction, by sale, or by a combination auction/sale.

17. The vehicle repair system of claim 13, wherein the store engine further generates a want ad identifying one or more products needed by the vehicle repair site.

18. A vehicle repair system comprising at least one processing device and at least one computer readable storage media, the at least one computer readable storage media storing program instructions that when executed by the at least one processing device generate:

a status engine operable by the at least one processing device to receive status information from one or more vehicle repair site users describing a status of a vehicle being repaired at the vehicle repair site, and to provide the status information to a customer associated with the vehicle, wherein the status information is provided through one or more web pages, at least one of the web pages including a summary status display, wherein the summary status display identifies at least a delay status and a supplemental repair status, wherein the delay status identifies whether the repair is currently delayed, and wherein the supplemental repair status identifies whether any additional work has been identified for which the customer'"'"'s approval is required.

19. The vehicle repair system of claim 18, wherein the summary status display is selectable to initiate a supplemental repair authorization process.

20. The vehicle repair system of claim 18, wherein the status engine is operable to perform the supplemental repair authorization process with a customer through a mobile computing device to receive authorization of a supplemental repair from the customer.