IDENTIFIER-BASED COUPON REDEMPTION

• US 20120066047A1
• Filed: 09/09/2010
• Published: 03/15/2012
• Est. Priority Date: 09/09/2010
• Status: Abandoned Application

• Current Assignee: Quotient Technology Inc.
• Original Assignee: Quotient Technology Inc.
• Inventors: Muthugopalakrishnan, Manickababu, Boal, Steven R., Pilli, Emmanuel R., Desaraju, Durgamba, Nayak, Gayathri Uday, Singhal, Sarika
• Application Number:
  US12/878,231
• Publication Number:
  US 20120066047A1
• Time in Patent Office: Days
• US Class Current: 705/14.26
• CPC Class Codes: G06Q 20/387 Payment using discounts or coupons relating to marketing G06Q30/02
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates
• CPC Class Codes: G06Q 30/0225 Avoiding frauds
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]

Abstract

Users may save coupon offers in association with account identifiers tied to user accounts, such as identifiers for customer loyalty cards, phones, or personal computing devices. Users may present the account identifiers, or physical items associated with the account identifier, while completing transactions. Retailers may utilize the account identifiers to determine which coupon offers have been saved in association with the corresponding user accounts. The saved coupon offers may then be applied against the transactions. Coupon offers saved in this manner may be counted as distributed for the purposes of producing a distribution count for reports or for applying distribution limits. For example, a user'"'"'s request to print a coupon for a coupon offer may be denied if the coupon offer is saved in association with an account identifier associated with the user.

Claims

1. A method comprising:

receiving a request to provide a user with access to a particular coupon offer;

in response to the request, updating coupon availability data associated with an account identifier to indicate that the particular coupon offer is available to the user, wherein the account identifier is associated with the user;

providing the coupon availability data to a retailer with which the user may redeem the particular coupon offer using the account identifier;

wherein the method is performed by one or more computing devices.

2. The method of claim 1, further comprising:

receiving coupon usage data indicating that the user has redeemed the particular coupon offer;

in response to receiving the coupon usage data, updating the coupon availability data to indicate that the particular coupon offer is no longer available to the user.

3. The method of claim 1, further comprising:

receiving coupon usage data indicating that the user has redeemed the particular coupon offer;

in response to receiving the coupon usage data, updating a distribution count for the coupon offer without updating the coupon availability data to indicate that the particular coupon offer is no longer available to the user.

4. The method of claim 1, further comprising:

receiving a request to allow the user to print a coupon for the particular coupon offer;

in response to receiving the request, determining that the particular coupon offer is already available to the user via the account identifier;

in response to the determining, refusing the request to allow the user to print the coupon.

5. The method of claim 1, further comprising, prior to updating the coupon availability data, determining that the user has not already printed a coupon for the particular coupon offer or redeemed the particular coupon offer.

6. The method of claim 1, wherein the account identifier is associated with a physical item, wherein the particular coupon offer may be redeemed by the user presenting the physical item while completing a transaction with the retailer.

7. The method of claim 6, wherein the physical item is a loyalty card or a credit card.

8. The method of claim 6, wherein the physical item is a phone, a personal computing device, or a radio-frequency identifying chip.

9. The method of claim 1, wherein the retailer is one of a plurality of retailers, wherein providing the coupon availability data to the retailer is performed as part of providing the coupon availability data to the plurality of retailers.

10. The method of claim 9, further comprising:

receiving coupon usage data indicating that the user has redeemed the particular coupon offer with the retailer;

in response to receiving the coupon usage data, updating the coupon availability data to indicate that the particular coupon data is no longer available to the user and providing the updated coupon availability data to the plurality of retailers.

11. The method of claim 1, further comprising, prior to receiving the request, causing a display of information to the user about a plurality of coupon offers from different providers, wherein the request indicates user input selecting the particular coupon offer from the plurality of coupon offers.

12. The method of claim 1, further comprising, in response to the request, updating coupon availability data associated with a plurality of account identifiers to indicate that the particular coupon offer is available to the user;

wherein the retailer is a retailer with which the user may redeem the particular coupon offer using at least one of a plurality of account identifiers.

13. The method of claim 1, further comprising:

in response to the request, updating second coupon availability data associated with a second account identifier to indicate that the particular coupon offer is available to the user;

providing the second coupon availability data to a second retailer with which the user may redeem the particular coupon offer using the second account identifier.

14. The method of claim 1, further comprising receiving input specifying one or more account identifiers, including the account identifier, in association with which to make the particular coupon offer available.

15. The method of claim 1, wherein, in response to the request, the steps of updating the coupon availability data and providing the coupon availability data are performed on a periodic basis.

16. The method of claim 1, wherein the request to provide the user with access to the particular coupon offer is a request to automatically provide the user with access to all offers in a particular category of offers as they become available, wherein the particular coupon offer is in the particular category of offers.

17. The method of claim 1, further comprising:

subsequent to the request, receiving a second request to provide the user with access to a second coupon offer;

in response to the request;

determining that the second coupon offer belongs to a particular group of coupon offers, determining that the particular group comprises the particular coupon offer, and determining that the particular coupon offer is already available to the user via the account identifier;

based at least on determining that the second coupon offer belongs to the particular group of coupon offers, determining that the particular group comprises the particular coupon offer, and determining that the particular coupon offer is already available to the user via the account identifier, denying the second request.

18. The method of claim 1, further comprising:

receiving coupon usage data indicating that the user has redeemed the particular coupon offer;

in response to receiving the coupon usage data indicating that the user has redeemed the particular coupon offer, crediting an account associated with a reward system or charitable organization.

19. A method comprising:

receiving a request to provide a user with access to a particular coupon offer for a particular item;

in response to the request, updating coupon availability data associated with a particular customer loyalty card to indicate that the particular coupon offer is available to the user, wherein the particular customer loyalty card is associated with an account belonging to the user;

in response to detecting a transaction involving the particular item, and in which the particular customer loyalty card is provided, identifying the particular coupon offer as available to the user for use in the transaction based on the coupon availability data;

wherein the method is performed by one or more computing devices.

20. The method of claim 19, further comprising automatically applying the particular coupon offer to the transaction.

21. The method of claim 19, further comprising counting the particular coupon offer as distributed and producing a distribution count for one or more reports.

22. The method of claim 19, further comprising counting the particular coupon offer as distributed and denying a user'"'"'s request to print a coupon for a coupon offer based on the counting if the particular coupon offer has exceeded a specified distribution limit.

23. One or more storage media storing instructions that, when executed by one or more computing devices, cause:

receiving a request to provide a user with access to a particular coupon offer;

in response to the request, updating coupon availability data associated with an account identifier to indicate that the particular coupon offer is available to the user, wherein the account identifier is associated with the user;

providing the coupon availability data to a retailer with which the user may redeem the particular coupon offer using the account identifier.

24. The one or more storage media of claim 23, wherein the instructions, when executed by the one more computing devices, further cause:

receiving coupon usage data indicating that the user has redeemed the particular coupon offer;

in response to receiving the coupon usage data, updating the coupon availability data to indicate that the particular coupon offer is no longer available to the user.

25. The one or more storage media of claim 23, wherein the instructions, when executed by the one more computing devices, further cause:

receiving a request to allow the user to print a coupon for the particular coupon offer;

in response to receiving the request, determining that the particular coupon offer is already available to the user via the account identifier;

in response to the determining, refusing the request to allow the user to print the coupon.

26. The one or more storage media of claim 23, wherein the instructions, when executed by the one more computing devices, further cause, prior to updating the coupon availability data, determining that the user has not already printed a coupon for the particular coupon offer or redeemed the particular coupon offer.

27. The one or more storage media of claim 23, wherein the account identifier is associated with a physical item, wherein the particular coupon offer may be redeemed by the user presenting the physical item while completing a transaction with the retailer.

28. The one or more storage media of claim 27, wherein the physical item is a retailer loyalty card or a credit card.

29. The one or more storage media of claim 27, wherein the physical item is a phone, a personal computing device, or a radio-frequency identifying chip.

30. The one or more storage media of claim 23, wherein the retailer is one of a plurality of retailers, wherein providing the coupon availability data to the retailer is performed as part of providing the coupon availability data to the plurality of retailers.

31. The one or more storage media of claim 30, wherein the instructions, when executed by the one more computing devices, further cause:

receiving coupon usage data indicating that the user has redeemed the particular coupon offer with the retailer;

in response to receiving the coupon usage data, updating the coupon availability data to indicate that the particular coupon data is no longer available to the user and providing the updated coupon availability data to the plurality of retailers.

32. The one or more storage media of claim 23, wherein the instructions, when executed by the one more computing devices, further cause, prior to receiving the request, causing a display of information to the user about a plurality of coupon offers from different providers, wherein the request indicates user input selecting the particular coupon offer from the plurality of coupon offers.

33. The one or more storage media of claim 23, wherein the instructions, when executed by the one more computing devices, further cause, in response to the request, updating coupon availability data associated with a plurality of account identifiers to indicate that the particular coupon offer is available to the user, wherein the retailer is a retailer with which the user may redeem the particular coupon offer using at least one of a plurality of account identifiers.

34. The one or more storage media of claim 23, wherein the instructions, when executed by the one more computing devices, further cause:

in response to the request, updating second coupon availability data associated with a second account identifier to indicate that the particular coupon offer is available to the user;

providing the second coupon availability data to a second retailer with which the user may redeem the particular coupon offer using the second account identifier.

35. The one or more storage media of claim 23, wherein the instructions, when executed by the one more computing devices, further cause receiving input specifying one or more account identifiers, including the account identifier, in association with which to make the particular coupon offer available.

36. The one or more storage media of claim 23, wherein, in response to the request, the steps of updating the coupon availability data and providing the coupon availability data are performed on a periodic basis.

37. The one or more storage media of claim 23, wherein the instructions, when executed by the one more computing devices, further cause:

subsequent to the request, receiving a second request to provide the user with access to a second coupon offer;

in response to the request;

determining that the second coupon offer belongs to a particular group of coupon offers, determining that the particular group comprises the particular coupon offer, and determining that the particular coupon offer is already available to the user via the account identifier;

based at least on determining that the second coupon offer belongs to the particular group of coupon offers, determining that the particular group comprises the particular coupon offer, and determining that the particular coupon offer is already available to the user via the account identifier, denying the second request.

38. One or more storage media storing instructions that, when executed by one or more computing devices, cause:

receiving a request to provide a user with access to a particular coupon offer for a particular item;

in response to the request, updating coupon availability data associated with a particular customer loyalty card to indicate that the particular coupon offer is available to the user, wherein the particular customer loyalty card is associated with an account belonging to the user;

in response to detecting a transaction involving the particular item, and in which the particular customer loyalty card is provided, identifying the particular coupon offer as available to the user for use in the transaction based on the coupon availability data.

39. The one or more storage media of claim 38, wherein the instructions, when executed by the one more computing devices, further cause automatically applying the particular coupon offer to the transaction.

40. The one or more storage media of claim 38, wherein the request to provide the user with access to the particular coupon offer is a request to automatically provide the user with access to all offers in a particular category of offers as they become available, wherein the particular coupon offer is in the particular category of offers.

41. The one or more storage media of claim 38, wherein the instructions, when executed by the one more computing devices, further cause counting the particular coupon offer as distributed and producing a distribution count for one or more reports.

42. The one or more storage media of claim 38, wherein the instructions, when executed by the one more computing devices, further cause counting the particular coupon offer as distributed and denying a user'"'"'s request to print a coupon for a coupon offer based on the counting if the particular coupon offer has exceeded a specified distribution limit.