ESTIMATE ASSISTING APPARATUS, METHOD FOR CONTROLLING THE SAME, AND RECORDING MEDIUM STORING A PROGRAM EXECUTED BY A COMPUTER

• US 20120066152A1
• Filed: 09/08/2011
• Published: 03/15/2012
• Est. Priority Date: 09/13/2010
• Status: Abandoned Application

• Current Assignee: Fujitsu Limited
• Original Assignee: Fujitsu Limited
• Inventors: MORITA, Daisuke
• Application Number:
  US13/227,990
• Publication Number:
  US 20120066152A1
• Time in Patent Office: Days
• US Class Current: 705/400
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/0283 Price estimation or determination

Abstract

An estimate assisting apparatus includes an alternative storing unit that stores information regarding an alternative service corresponding to a certain service, a temporary estimate making unit to makes a temporary estimate on the basis of the certain service and other services that is determined through the telephone call, an alternative obtaining unit that obtains the information regarding the alternative service corresponding to the certain service from the alternative storing unit. A request screen generating unit that generates a request screen content which corresponds to the presented information and which displays information regarding the temporary estimate, a mail transmitting unit that transmits an estimate mail including the request screen content to a mail address of the client, and a request receiving unit that receives a request for a service by receiving the request mail which is transmitted using the request instructing unit and which includes estimate information.

Claims

1. An estimate assisting apparatus, comprising:

an alternative storing unit that stores information regarding an alternative service corresponding to a certain service;

a temporary estimate making unit that, upon receiving presented information that includes information regarding the certain service and that is determined through a telephone call from a client, makes a temporary estimate based on the certain service and other services that are determined through the telephone call;

an alternative obtaining unit that, upon receiving the information regarding the certain service from the temporary estimate making unit, obtains the information regarding the alternative service corresponding to the certain service from the alternative storing unit;

a request screen generating unit that generates a request screen content which corresponds to the presented information and which displays information regarding the temporary estimate, the request screen content enabling the client to select either the certain service or the alternative service;

a request instructing unit for transmitting a request mail to a predetermined mail address for sending a reply;

a mail transmitting unit that, when a certain period of time has elapsed since the telephone call, transmits an estimate mail including the request screen content to a mail address of the client; and

a request receiving unit that receives a request for a service by receiving the request mail which is transmitted using the request instructing unit and which includes estimate information, which is obtained by adding information regarding a service selected on the request screen content included in the estimate mail to the information regarding the temporary estimate.

2. The estimate assisting apparatus according to claim 1, comprising:

a number issuing unit that issues a password corresponding to the presented information, and

wherein the request receiving unit receives a request for a service upon receiving the password as well as the request mail.

3. The estimate assisting apparatus according to claim 1, wherein the certain service includes information regarding a component for repair,

the alternative storing unit stores information regarding an alternative component corresponding to the information regarding the component for repair,

the alternative obtaining unit obtains the information regarding an alternative component corresponding to the information regarding the component for repair that is received from the temporary estimate making unit, and

the request screen generating unit generates a request screen content for selecting either the component for repair or the alternative component.

4. The estimate assisting apparatus according to claim 1, comprising:

a conversion information storing unit that stores pieces of the presented information in association with pieces of information for displaying the pieces of the presented information, and

wherein the request screen generating unit obtains a piece of information for displaying the piece of the presented information from the conversion information storing unit, and generates the request screen content in such a way that a content of the piece of the presented information is displayed using the obtained piece of information for displaying the piece of the presented information.

5. A method for controlling an estimate assisting apparatus executed by the estimate assisting apparatus, the method comprising:

receiving presented information that includes information regarding a certain service and that is determined through a telephone call from a client;

making a temporary estimate based on the certain service included in the presented information and other services that are determined through the telephone call;

referring to a database in which information regarding an alternative service corresponding to the certain service is stored in association with the certain service;

generating a request screen content that corresponds to the presented information and that displays information regarding the temporary estimate, the request screen content enabling the client to select either the certain service or the alternative service;

transmitting a request mail to a predetermined mail address for sending a reply;

transmitting, when a certain period of time has elapsed since the telephone call, an estimate mail including the request screen content to a mail address of the client; and

receiving a request for a service by receiving the request mail which includes estimate information, which is obtained by adding information regarding a service selected on the request screen content included in the estimate mail to the information regarding the temporary estimate.

6. A non-transitory computer-readable recording medium storing a program to cause a computer to execute an operation, comprising:

receiving presented information that includes information regarding a certain service and that is determined through a telephone call from a client;

making a temporary estimate based on the certain service included in the presented information and other services that are determined through the telephone call;

referring to a database in which information regarding an alternative service corresponding to the certain service is stored in association with the certain service;

generating a request screen content that corresponds to the presented information and that displays information regarding the temporary estimate, the request screen content enabling the client to select either the certain service or the alternative service;

transmitting a request mail to a predetermined mail address for sending a reply;

transmitting, when a certain period of time has elapsed since the telephone call, an estimate mail including the request screen content to a mail address of the client; and

receiving a request for a service by receiving the request mail which includes estimate information, which is obtained by adding information regarding a service selected on the request screen content included in the estimate mail to the information regarding the temporary estimate.

7. A method of controlling an estimate provided to a user, comprising

generating a record of an estimate of one of a service or product that is presented to a user during a telephone call, the record enabling selection by the user;

and

automatically transmitting the record having the estimate to the user at a predetermined time subsequent to the telephone call.

8. The method according to claim 7, wherein the record of the estimate includes data of one of a product or service adjusted to information obtained from the user during the telephone call.

9. The method according to claim 7, wherein the user makes the selection, the record is updated to reflect the selection and the user directly requests the selected one of product or service through the record.