SYSTEM AND METHOD FOR PROVIDING AND UPDATING SHIPPING INFORMATION

• US 20120072355A1
• Filed: 09/17/2010
• Published: 03/22/2012
• Est. Priority Date: 09/17/2010
• Status: Abandoned Application

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Inventors: Tsongas, Jason, Scrafford, Matthew
• Application Number:
  US12/884,412
• Publication Number:
  US 20120072355A1
• Time in Patent Office: Days
• US Class Current: 705/304
• CPC Class Codes: G06Q 10/08 Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
• CPC Class Codes: G06Q 10/0833 Tracking
• CPC Class Codes: G06Q 30/016 After-sales

Abstract

A system and method for providing and updating shipping information with respect to a supply order. A supply order with respect to a shipping package can be placed into a helpdesk unit via a client device. A tracking number with respect to the supply order can be entered into the client device in order to retrieve the current status of the supply order. The helpdesk unit can contact a shipping company via an application programming interface and provide an end customer with latest information regarding the current status of the supply order directly on a client device local user interface. Such information can be updated on a regular basis via an Internet connection back to the shipper'"'"'s application programming interface.

Claims

1. A method for providing shipping information, comprising:

entering a tracking number with respect to a supply order into a client device in order to retrieve the current status with respect to said supply order; and

retrieving latest information regarding said current status with respect to said supply order directly on a local user interface associated with said client device by contacting a shipping company via an application programming interface.

2. The method of claim 1 further comprising placing a supply order with respect to a shipping package into said helpdesk unit in order to thereafter generate said tracking number by entering a ticket associated with said supply order into said help desk unit.

3. The method of claim 1 further comprising accessing an extensible interface platform application associated with said client device in order to list a plurality of supply order requests submitted to said helpdesk unit.

4. The method of claim 1 further comprising viewing said shipping information with respect to said supply order on said user interface associated with said client device.

5. The method of claim 1 further comprising updating said status information with respect to said supply order on a regular basis via an internet connection back to said application programming interface associated with said shipping company.

6. The method of claim 1 wherein said status information comprises at least one of the following information:

a shipped date;

a current location;

an expected delivery date;

a carrier; and

/or

an authorized signatory.

7. The method of claim 1 further comprising configuring said helpdesk unit to provide at least one of the following details:

a description with respect to said supply order; and

a part number with respect to said supply order.

8. The method of claim 1 wherein said customer device comprises a rendering device.

9. A system for providing shipping information, said system comprising:

a processor;

a data bus coupled to said processor; and

a computer-usable medium embodying computer code, said computer-usable medium being coupled to said data bus, said computer program code comprising instructions executable by said processor and configured for;

entering a tracking number with respect to a supply order into a client device in order to retrieve the current status with respect to said supply order; and

retrieving latest information regarding said current status with respect to said supply order directly on a local user interface associated with said client device by contacting a shipping company via an application-programming interface.

10. The system of claim 9 wherein said instructions are further configured for placing a supply order with respect to a shipping package into said helpdesk unit in order to thereafter generate said tracking number by entering a ticket associated with said supply order into said help desk unit.

11. The system of claim 9 wherein said instructions are further configured for accessing an extensible interface platform application associated with said client device in order to list a plurality of supply order requests submitted to said helpdesk unit.

12. The system of claim 9 wherein said instructions are further configured for viewing said shipping information with respect to said supply order on said user interface associated with said client device.

13. The system of claim 9 wherein said instructions are further configured for updating said status information with respect to said supply order on a regular basis via an internet connection back to said application programming interface associated with said shipping company.

14. The system of claim 9 wherein said status information comprises at least one of the following information:

a shipped date;

a current location;

an expected delivery date;

a carrier; and

/or

an authorized signatory.

15. The system of claim 9 wherein said instructions are further configured for modifying said helpdesk unit to provide at least one of the following details:

a description with respect to said supply order; and

a part number with respect to said supply order.

16. The system of claim 9 wherein said customer device comprises a rendering device.

17. A system for providing shipping information, said system comprising:

a processor;

a data bus coupled to said processor; and

a computer-usable medium embodying computer code, said computer-usable medium being coupled to said data bus, said computer program code comprising instructions executable by said processor and configured for;

entering a tracking number with respect to a supply order into a client device in order to retrieve the current status with respect to said supply order;

retrieving latest information regarding said current status with respect to said supply order directly on a local user interface associated with said client device by contacting a shipping company via an application programming interface; and

viewing said shipping information with respect to said supply order on said user interface associated with said client device

18. The system of claim 17 wherein said instructions are further configured for placing a supply order with respect to a shipping package into said helpdesk unit in order to thereafter generate said tracking number by entering a ticket associated with said supply order into said help desk unit.

19. The system of claim 17 wherein said instructions are further configured for accessing an extensible interface platform application associated with said client device in order to list a plurality of supply order requests submitted to said helpdesk unit.

20. The system of claim 17 wherein said customer device comprises a rendering device.