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First Claim
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1. A computer-implemented method comprising:
- receiving one or more session control protocol messages to establish a session between a workstation and a user device, wherein the one or more session control protocol messages include context information, wherein the context information includes a browser history associated with the user of the user device;
establishing the session between the workstation and the user device; and
displaying information on a display for an operator of the workstation, wherein the displayed information is based on the received context information.
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Abstract
A method may include receiving session control protocol messages to establish a session between a workstation and a user device. The session control protocol messages may include context information. The context information may include a browser history associated with the user of the user device. The method may further include establishing the session between the workstation and the user device. Further, the method may include displaying information on a display for an operator of the workstation, wherein the displayed information is based on the received context information.
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20 Claims
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1. A computer-implemented method comprising:
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receiving one or more session control protocol messages to establish a session between a workstation and a user device, wherein the one or more session control protocol messages include context information, wherein the context information includes a browser history associated with the user of the user device; establishing the session between the workstation and the user device; and displaying information on a display for an operator of the workstation, wherein the displayed information is based on the received context information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer-implemented method comprising:
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receiving one or more session control protocol messages to establish a session between one of a plurality of workstations and the user device, wherein the one or more session control protocol messages include context information indicating a meaning of communications in the session between an operator of the one of the plurality of workstations and a user of the user device; and establishing the session between the one of the plurality of workstations and the user device. - View Dependent Claims (11, 12, 13, 14)
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15. A system comprising:
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a workstation comprising a display; and a network device comprising; a transceiver to receive one or more session control protocol messages to establish a session between the workstation and the user device, wherein the one or more session control protocol messages include context information, wherein the context includes a browser history associated with the user of the user device, and a processor to establish the session between the workstation and the second user device, wherein the display of the workstation is configured to display the context information for an operator of to view. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification