Dynamic Text Communication Administration

• US 20120077526A1
• Filed: 09/28/2010
• Published: 03/29/2012
• Est. Priority Date: 09/28/2010
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Riffe, Scott
• Granted Patent: US 8,831,571 B2
• Time in Patent Office: Days
• US Class Current: 455/466
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/50 Service provisioning or reconfiguring

Abstract

A system for administering text communications may be configured to determine if an incoming communication that includes text meets any of various criteria and respond based on that determination. A reply may include information based on the criteria or information related to how other messages with the same or similar criteria have historically been handled by a user. Reply communications may be in a different form than that of the incoming communication. Other actions may be taken in addition or instead of replying, including setting calendar reminders or tasks, and sending delegate notifications. Data used for determinations may be collected over time or gathered from external systems.

Claims

1. A method comprising:

receiving an electronic communication comprising text at a messaging server;

determining a characteristic of the electronic communication;

obtaining data comprising information about other electronic communications comprising the characteristic;

determining that a criteria is met based on the data;

generating a reply electronic communication based on the criteria; and

transmitting the reply electronic communication.

2. The method of claim 1, wherein determining that the criteria is met based on the data comprises:

determining an average response time for the other electronic communications; and

determining that the average response time exceeds a predetermined threshold.

3. The method of claim 2, wherein determining the average response time comprises determining the average response time over a predetermined time period.

4. The method of claim 2, wherein generating the reply electronic communication based on the criteria comprising creating content of the reply electronic communication comprising the average response time.

5. The method of claim 1, wherein determining the characteristic of the electronic communication comprises determining that content of the electronic communication comprises a key word.

6. The method of claim 1, wherein determining the characteristic of the electronic communication comprises determining that a sender of the electronic communication is one of a predetermined at least one sender.

7. The method of claim 1, wherein generating the reply electronic communication based on the criteria comprises generating the reply electronic communication in a form different from a form of the electronic communication.

8. The method of claim 7, wherein generating the reply electronic communication in the form different from the form of the electronic communication comprises:

determining that a second criteria is met based on a second characteristic of the communication; and

generating the reply electronic communication in the form different from the form of the electronic communication based on the second criteria.

9. A system comprising:

a transceiver configured to;

receive an electronic communication in a first form, and

transmit a reply electronic communication in a second form; and

a processor configured to;

determine a characteristic of the electronic communication,

obtain data comprising information about other electronic communications comprising the characteristic,

determine that a criteria is met based on the data,

responsive to determining that the criteria is met based on the based, determine the second form of the reply communication, and

generate the reply electronic communication in the second form.

10. The system of claim 9, wherein the processor configured to determine the characteristic of the electronic communication comprises the processor configured to determine that the electronic communication has an associated priority.

11. The system of claim 9, wherein the electronic communication is from a sender and intended for a recipient, and wherein the transceiver configured to transmit the reply electronic communication in the second form comprises the transceiver configured to transmit the reply electronic communication to a third party that is not the sender or receiver.

12. The system of claim 9, wherein the processor is further configured to:

determine that a second criteria is met based on a second characteristic of the electronic communication; and

generate content for the reply electronic communication based on the second criteria.

13. The system of claim 12, wherein the processor is further configured to generate a calendar reminder based on the second criteria.

14. The system of claim 12, wherein the processor is further configured to generate a delegate notification based on the second criteria.

15. The system of claim 9, wherein the processor configured to obtain the data comprising the information about the other electronic communications comprising the characteristic comprises the processor configured to obtain the data from an external system.

16. The system of claim 9, wherein the data comprises timestamps of the other electronic communications.

17. A wireless device comprising:

a transceiver configured to;

receive an electronic communication comprising text, and

transmit a reply electronic communication; and

a processor configured to;

determine a characteristic of the electronic communication,

obtain data comprising information about other electronic communications comprising the characteristic,

determine that a criteria is met based on the data, and

generate the reply electronic communication based on the criteria.

18. The wireless device of claim 17, wherein the processor configured to obtain the data comprising the information about the other electronic communications comprising the characteristic comprises the processor configured to request the data from a location services system, wherein the data comprises location data.

19. The wireless device of claim 18, wherein the processor is further configured to:

determine a recipient location based on the location data; and

determine content for the reply electronic communication based on the recipient location.

20. The wireless device of claim 17, wherein the processor configured to obtain the data comprising the information about the other electronic communications comprising the characteristic comprises the processor configured to request the data from a text messaging system, wherein the data comprises timestamps associated with text messages.