CONSUMER RECEIPT INFORMATION METHODOLOGIES AND SYSTEMS

• US 20120078682A1
• Filed: 03/03/2011
• Published: 03/29/2012
• Est. Priority Date: 09/29/2010
• Status: Abandoned Application

• Current Assignee: The NPD Group, Inc. (Information Resources Incorporated)
• Original Assignee: The NPD Group, Inc. (Information Resources Incorporated)
• Inventors: Pinsley, David B., Cantrell, Paul A., Frank, Kellen J.
• Application Number:
  US13/039,733
• Publication Number:
  US 20120078682A1
• Time in Patent Office: Days
• US Class Current: 705/7.29
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 40/12 Accounting

Abstract

This is generally related to techniques for collecting and processing consumer document information. Consumers can transmit documents, such as receipts, to a host system. To transmit the documents, the documents can be scanned with a desktop scanner and transmitted via a web interface, forwarded via e-mail, photographed and transmitted via a mobile phone'"'"'s e-mail or MMS capability, transmitted via a dedicated smart phone application, etc. Images of the document can be stored in a central archive, such that the consumer can access online images of their documents at any time and from any place. Submitted receipts can be interpreted by the host system to determine receipt information such as merchant, payment method, date, price, coupons, items purchased and/or returned, and the like. The interpreted information can be used to produce a wide range of reports that can be of value to the consumer, the host system, and/or merchants.

Claims

1. A method for a consumer to submit documents to a host system, the method comprising:

converting a first consumer document into a digitized format with an electronic device system of the consumer; and

transmitting the converted consumer document to the host system using the electronic device system, wherein the host system;

stores the converted consumer document;

extracts purchasing information from the converted consumer document; and

produces a report based at least in part on the extracted purchasing information.

2. The method of claim 1, further comprising:

receiving, from the host system, on-line access to the stored consumer document.

3. The method of claim 1, further comprising:

receiving, from the host system, access to the report in exchange for transmitting the converted consumer document.

4. The method of claim 1, wherein:

the electronic device system includes a scanner and a computer;

the converting comprises scanning the first consumer document using the scanner; and

the transmitting comprises sending the scanned consumer document to the host system as an e-mail attachment via the computer.

5. The method of claim 1, wherein:

the electronic device system includes a scanner and a computer;

the converting comprises scanning the first consumer document using the scanner; and

the transmitting comprises uploading the scanned consumer document to the host system via a web interface accessed by the computer.

6. The method of claim 1, wherein:

the electronic device system includes a handheld communication device;

the converting comprises taking a digital photograph of the first consumer document using the handheld communication device; and

the transmitting comprises sending the digital photograph to the host system through a multimedia messaging service of the handheld communication device.

7. The method of claim 1, wherein:

the electronic device system includes a handheld communication device;

the converting comprises taking a digital photograph of the first consumer document using the handheld communication device; and

the transmitting comprises sending the digital photograph to the host system through a dedicated smart phone application of the handheld communication device.

8. The method of claim 1, wherein the first consumer document includes a receipt of at least one purchase made by the consumer.

9. The method of claim 8 wherein the report comprises a consumer report indicating which purchases of the receipt are tax-deductible by the consumer.

10. The method of claim 8, wherein the report comprises a consumer report indicating which purchases of the receipt can be reimbursed to the consumer as work travel expenses.

11. The method of claim 1, wherein the report comprises a consumer report indicating at least one of:

search results for a particular term provided by the consumer; and

sort results for a particular field provided by the consumer.

12. The method of claim 1, wherein the report comprises a consumer report displaying at least one of:

consumer budget information; and

a calendar listing of the consumer'"'"'s shopping trends, wherein the host system determined the consumer'"'"'s shopping trends and the consumer budget information from the purchasing information extracted from the converted consumer document.

13. The method of claim 12, wherein the consumer'"'"'s shopping trends comprise at least one of:

particular days on which items are purchased from a particular merchant;

particular days on which particular items are purchased by the consumer;

particular days on which a particular payment method is used; and

an amount of money the consumer spends on each day.

14. A method for a host system to process receipts received from a consumer, the method comprising:

receiving a first receipt from the consumer, wherein the first receipt is in a digital format and is received by communications circuitry of the host system;

converting the first receipt into text and metadata with a processor of the host system;

identifying final receipt data of the first receipt by processing at least the text and metadata with the processor, wherein the final receipt data includes at least one of merchant information of the first receipt, transaction information of the first receipt, and payment information of the first receipt;

analyzing the final receipt data with the processor to determine market trends that are based at least partially on the final receipt data; and

generating, with the processor, at least one host report indicating the determined market trends.

15. The method of claim 14, wherein the receiving comprises:

monitoring an e-mail inbox associated with the host system for new e-mails; and

in response to determining a new e-mail has been received, extracting the first receipt from the new e-mail.

16. The method of claim 15, wherein the first receipt is extracted from at least one of an attachment included with the new e-mail and a textual body of the new e-mail.

17. The method of claim 14, wherein:

the text comprises a digital representation of at least one of letters, numbers, and symbols that are printed on the first receipt; and

the metadata comprises contextual information indicating a location of the letters, numbers, and symbols on the first receipt.

18. The method of claim 14, wherein converting the first receipt into text comprises extracting the text from the first receipt using an optical character recognition system.

19. The method of claim 14, wherein the determined market trends comprise at least one of demographic buying trends, geographic buying trends, coupon usage trends, sales item purchase trends, returned item trends, and popular item tends.

20. The method of claim 14, wherein analyzing the final receipt data to determine market trends comprises:

analyzing final receipt data of a plurality of receipts received from a plurality of consumers to determine broad market trends.

21. The method of claim 14, further comprising:

storing an image of the first receipt in an online image archive that is accessible by the consumer.

22. The method of claim 14, further comprising:

receiving information from the consumer indicating whether purchases indicated on the first receipt are at least one of an impulse purchase, a necessity purchase, and a non-necessity purchase; and

wherein the determined market trends comprise at least one of impulse purchase trends, necessity purchase trends, and non-necessity purchase trends.

23. The method of claim 14, further comprising:

displaying the final receipt data to the consumer; and

prompting the consumer to provide at least one of;

a confirmation that the final receipt data is correct; and

a correction to the final receipt data.

24. A host system for processing consumer receipts, the host system comprising:

an image archive operable to store images of a plurality of receipts received from a plurality of consumers;

a receipt constructs library including receipt constructs data for determining a meaning of text located on a receipt;

a data dictionary including transaction data for interpreting transactions of a receipt; and

a processor operable to;

extract text and metadata from each receipt of the plurality of receipts;

identify receipt components from each receipt using the extracted text, the extracted metadata, and the receipt constructs data;

interpret transactions of each receipt using the transaction data of the data dictionary; and

generate reports using the identified receipts components of the plurality of receipts and the interpreted transactions of the plurality of receipts.

25. The host system of claim 24, further comprising:

a server operable to host a web interface, wherein the web interface allows a particular consumer to access images of receipts received from that particular consumer.

26. The host system of claim 24, further comprising:

a server operable to host a web interface, wherein the web interface allows a consumer to access a particular set of generated reports, wherein the particular set of generated reports manipulate identified receipts components and interpreted transactions of receipts received only from that consumer.

27. The host system of claim 24, further comprising:

a server operable to host a web interface, wherein the web interface allows a merchant to access the generated reports, and wherein the generated reports indicate broad market trends of the plurality of consumers.

28. The host system of claim 24, wherein the plurality of receipts are issued by a plurality of merchants, and wherein a set of receipt constructs data is included in the receipt constructs library for each merchant of the plurality of merchants.

29. The host system of claim 24, wherein the transaction data includes information for:

interpreting types of transactions; and

determining a unique identifier for an item of a transaction.

30. The host system of claim 29, wherein the types of transactions comprise at least one of a purchase of an item, a return of an item, a purchase of a sale item, a coupon used in purchasing an item, and a loyalty account used in purchasing an item.

31. The host system of claim 29, wherein the unique identifier for an item of a transaction comprises at least one of:

a universal product code;

a stock keeping unit code; and

a combination of a brand name and an item number.

32. The host system of claim 24, further comprising:

a final receipts data archive operable to store the identified receipts components and interpreted transactions of the plurality of receipts.

33. The host system of claim 24, wherein the processor is further operable to:

identify a portion of text of a particular receipt that requires consumer clarification;

identify a particular consumer associated with the particular receipt; and

provide a prompt to the particular consumer requesting clarification of the identified portion of text.

34. The host system of claim 24, wherein the processor is further operable to:

provide a prompt to a consumer requesting additional information;

receive the additional information from the consumer; and

generate reports using the additional information, the identified receipts components of the plurality of receipts, and the interpreted transactions of the plurality of receipts.

35. The host system of claim 34, wherein the additional information comprises at least one of consumer responses to a survey, consumer demographic information, whether a consumer purchased a particular item on impulse, whether a consumer purchased a particular item out of necessity, and whether a consumer purchased a particular item out of want.

36. The host system of claim 24, wherein the processor is further operable to:

identify at least two receipts of the plurality of receipts that are the same receipt; and

delete all but one of the at least two receipts from the image archive.

37. A method for a host system to receive receipts from consumers, the method comprising:

monitoring, with a processor of the host system, an e-mail inbox to determine whether a new e-mail has been received;

in response to determining a new e-mail has been received, extracting an e-mail source from the new e-mail with the processor;

comparing, with the processor, the e-mail source to a database of registered e-mail addresses to determine whether the e-mail source matches a registered e-mail address;

in response to determining the e-mail source matches, extracting e-mail content of the new e-mail with the processor; and

storing the e-mail content in an online archive associated with the e-mail source.

38. The method of claim 37, wherein the e-mail inbox is associated with an e-mail account of the host system.

39. The method of claim 37, wherein the monitoring comprises at least one of:

checking the e-mail inbox continuously; and

checking the e-mail inbox once every set period of time.

40. The method of claim 37, wherein the e-mail source comprises an e-mail address from which the new e-mail was sent.

41. The method of claim 37, wherein the e-mail content comprises receipt information of a purchase completed by a consumer who is associated with the e-mail source.

42. The method of claim 37, further comprising:

in response to determining the e-mail source does not match, automatically replying to the e-mail source with an error message.

43. The method of claim 37, further comprising:

manipulating the e-mail content to generate at least one of a consumer report and a host report.