SURVEY ASSESSMENT

• US 20120084120A1
• Filed: 10/13/2011
• Published: 04/05/2012
• Est. Priority Date: 02/24/2010
• Status: Abandoned Application

• Current Assignee: SayHired, Inc.
• Original Assignee: SayHired, Inc.
• Inventors: Hirsch, Guy Pinchas, Genzel, Mariya
• Application Number:
  US13/272,624
• Publication Number:
  US 20120084120A1
• Time in Patent Office: Days
• US Class Current: 705/7.32
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing

Abstract

A reply of a survey responder is evaluated. A verbal response to a survey is received and a corresponding audio file is encoded. One or more evaluators are given access to both the audio file and a questionnaire including a question regarding a disposition of a survey responder. The evaluators select from a plurality of predefined answers to the question. A report is created based on the selected answers of the evaluators.

Claims

1. An article of manufacture comprising a processor and a non-transitory computer readable medium having computer readable program code disposed therein to evaluate a response of a survey responder, the computer readable program code comprising a series of computer readable program steps to effect:

encoding an audio file comprising a verbal response of a survey responder to a survey;

providing, to one or more evaluators, access to the audio file;

providing, to the one or more evaluators, a questionnaire comprising a question regarding a disposition of a survey responder in combination with a plurality of predefined answers to the question;

for each said evaluator, receiving one or more selected answers selected from the plurality of predefined answers; and

creating a report based on the one or more selected answers.

2. The article of manufacture of claim 1, wherein the computer readable program code further comprising a series of computer readable program steps to further effect selecting, based on a predefined criterion, the survey responder from among a plurality of candidates.

3. The article of manufacture of claim 2, wherein selecting the survey responder comprises:

receiving triggering information related to an activity of one said candidate;

comparing at least the triggering information with the predefined criterion to find a match; and

when the match is found, forming a transmission including an invitation to the one said candidate to participate in the survey.

4. The article of manufacture of claim 3, wherein the invitation is addressed to a computing device that is selected from the group consisting of:

a point of sale device;

a signature capture device;

a kiosk;

a punch clock;

mobile telephone;

a smart telephone, a personal digital assistant;

a personal computer;

a laptop;

a tablet; and

a combination of the foregoing.

5. The article of manufacture of claim 3, wherein the triggering information is a payment authorization request sent from a computing device that is selected from the group consisting of:

a point of sale device;

a signature capture device; and

a combination thereof.

6. The article of manufacture of claim 3, wherein:

selecting the survey responder further comprises comparing a prior payment transaction history of the one said candidate with a second said predefined criterion;

the prior transaction history of the candidate includes prior payment transactions of the candidate within a payment processing system; and

to find a match includes matching the triggering information with the predefined criterion and matching the prior payment transaction history to the second said predefined criterion.

7. The article of manufacture of claim 3, wherein the computer readable program code further comprising a series of computer readable program steps to further effect determining when to contact the survey responder to conduct the survey based on at least the triggering information and a contacting rule.

8. The article of manufacture of claim 2, wherein the computer readable program code further comprising a series of computer readable program steps to further effect receiving the predefined criterion from a client interested in a result of the survey.

9. The article of manufacture of claim 1, wherein the computer readable program code further comprising a series of computer readable program steps to further effect providing a client access to the report.

10. The article of manufacture of claim 1, wherein the one or more evaluators is selected from a group consisting of:

between ten said evaluators to twenty said evaluators;

between twenty said evaluators to fifty said evaluators;

between fifty said evaluators to one hundred said evaluators;

between one hundred said evaluators to five hundred said evaluators; and

between five hundred said evaluators to one thousand said evaluators.

11. The article of manufacture of claim 1, wherein the audio file includes at least one of:

an audio recording;

a video recording; and

a combination thereof.

13. A computer program product encoded in a non-transitory computer readable medium and useable with a programmable computer processor to evaluate a response of a survey responder, the computer program product comprising:

computer readable program code which causes said programmable processor to select, based on a predefined criterion, a survey responder from among a plurality of candidates;

computer readable program code which causes said programmable processor to receive a verbal response of the survey responder to the survey;

computer readable program code which causes said programmable processor to encode an audio file comprising the verbal response;

computer readable program code which causes said programmable processor to provide, to one or more evaluators, access to said audio file;

computer readable program code which causes said programmable processor to provide, to the one or more evaluators, a questionnaire comprising a question regarding a disposition of the survey responder in combination with a plurality of predefined answers to the question;

computer readable program code which causes said programmable processor to receive, from each of the one or more evaluators, a selected answer selected from the plurality of predefined answers;

computer readable program code which causes said programmable processor to create a report based on the one or more selected answers; and

computer readable program code which causes said programmable processor to provide a client access to the report.

14. The computer program product of claim 13, wherein to select the survey responder comprises:

receiving triggering information related to an activity of one said candidate;

comparing at least the triggering information with the predefined criterion to find a match; and

when the match is found, forming a transmission including an invitation to the one said candidate to participate in the survey.

15. The computer program product of claim 14, further comprising computer readable program code which causes said programmable processor to determine when to contact the survey responder based on at least the triggering information and a predetermined contacting rule.

16. A method for evaluating a response of a survey responder, comprising:

receiving a verbal response of a survey responder to a survey;

encoding an audio file comprising the verbal response;

providing, to the one or more evaluators, access to the audio file;

providing, to the one or more evaluators, a questionnaire comprising a question regarding a disposition of a survey responder in combination with a plurality of predefined answers to the question;

receiving, from each of said one or more evaluators, at least one selected answer selected from the plurality of predefined answers;

creating a report based on the at least one selected answer; and

providing a client access to the report.

17. The method of claim 16, further comprising selecting, based on a predefined criterion, the survey responder from among a plurality of candidates.

18. The method of claim 17, wherein selecting the survey responder comprises:

receiving triggering information related to an activity of one said candidate;

comparing at least the triggering information with the predefined criterion to find a match; and

when the match is found, forming a transmission including an invitation to the one said candidate to participate in the survey.

19. The method of claim 18, wherein the invitation is addressed to be sent to a computing device that is selected from the group consisting of:

a point of sale device;

a signature capture device;

a kiosk;

a punch clock;

mobile telephone;

a smart telephone, a personal digital assistant;

a personal computer;

a laptop;

a tablet; and

a combination of the foregoing.

20. The method of claim 17, further comprising determining when to contact the survey responder to conduct the survey based on at least the triggering information and a contacting rule.