WARRANTY AND TIME CRITICAL CONTRACT TRACKING SYSTEM

• US 20120084216A1
• Filed: 06/10/2010
• Published: 04/05/2012
• Est. Priority Date: 06/12/2009
• Status: Abandoned Application

• Current Assignee: Williamson, Christopher
• Original Assignee: Williamson, Christopher
• Inventors: Williamson, Christopher
• Application Number:
  US13/377,604
• Publication Number:
  US 20120084216A1
• Time in Patent Office: Days
• US Class Current: 705/302
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/012 Providing warranty services

Abstract

A system (10) for tracking warranties and other time critical contracts. The system (10) includes a data store (12) for storing at least authentication information for authenticating a user to the system and contract information including start date and end date of the contract being tracked. The system (10) also includes a processor (13) adapted to access the data store and from the information made available in the data store, determining one or dates regarding time critical contracts, and for directing communications with a user via a communications module (14) which is adapted to send and receive information to and from a user'"'"'s networked device including a mobile telephone (16) or a computer (18) and where the information sent to the device includes at least, an alert reminding the user that the contract is about to expire, in advance of the end date of a contract being tracked.

Claims

1. A system for tracking warranties and other time critical contracts, the system comprising:

(a) a data store for storing at least;

a. authentication information for authenticating a user to the system and

b. contract information including start date and end date of the contracts being tracked;

(b) a processor adapted to access the data store and from the information made available in the data store, determining one or dates regarding time critical contracts, and for directing communications with a user via,

(c) a communications module adapted for sending and receiving information to and from a user device comprising a mobile telephone or a computer, wherein the user device further comprises input means, communication means and display means;

wherein the system is adapted to send to the user information concerning time critical contacts including at least, an alert before the end date of the contract being tracked.

2. The system of claim 1, the authentication information is comprised of a username and password.

3. The system of claim 2, wherein the username is the user'"'"'s email address.

4. The system of claim 1, wherein the one or more dates regarding time critical contracts includes multiple dates on which reminders regarding pending contract expiry should be sent to a device of a user and wherein the processing means directs the communications module to send to a device of a user multiple reminders regarding pending contract expiry.

5. The system of claim 4, wherein the data store further includes one or more dates that relate to conditions of the contract and wherein the one or more dates regarding time critical contracts includes dates on which reminders regarding pending contract conditions should be sent to a device of a user and wherein the processing means directs the communications module to send to a device of a user reminders regarding pending contract conditions.

6. The system of claim 5, wherein the condition of the contract includes reminders to service any equipment which is the subject of a contract of warranty in advance of the deadline for servicing.

7. The system of claim 1, wherein the communications module communicates information to a user via either or all of email, SMS, MMS or via other social networking protocols and messaging platforms.

8. The system of claim 1, wherein the system is further adapted to receive from user devices, copies of receipts, warranty documents or contracts for storage in the data store for later retrieval by the user.

9. The system of claim 1, wherein additional information such as product specifications or terms and conditions can be stored in the data store, wherein the additional information is obtained from the vendor'"'"'s web site or another repository of information.

10. The system of claim 1, wherein the system obtains the additional information automatically from a vendor'"'"'s online repository of information or website, via the communications module and the internet.

11. The system of claim 1, wherein the system includes the ability to customise the arrangement of information reported to the user.

12. The system of claim 1, wherein the processing means is adapted to receive and process a request made by a user to transfer some or all of a user'"'"'s information concerning time critical contracts to a different user'"'"'s account.

13. The system of claim 1, wherein the system provides a forum for user'"'"'s information which can be displayed via the display means to other users.

14. The system of claim 1, wherein each account holder can grant partial or complete access to their account to other persons where the other person is identified through their own authentication information, including username and password.

15. The system of claim 1, wherein the data store also records information in respect of other time critical documents that have an expiry date, other than contracts and the system is adapted to send reminder messages in advance of the expiry of the time critical documents to a user'"'"'s device.

17. The computer or mobile phone of claim 12, wherein the computer or mobile telephone also includes a camera for taking photos any of receipts, contracts or warranties for uploading to the system and for storage in the system data store.

19. The computer application for use on a computer or mobile telephone of claim 14, wherein the computer application also adapts the computer or mobile telephone to upload photos of receipts, contracts or warranties to the system for storage in the system data store.

16. A computer or mobile phone when used to communicate with a system for tracking warranties and other time critical contracts, wherein the system comprises:

(a) a data store for storing at least;

(i) authentication information for authenticating a user to the system;

(ii) contract information including start date and end date of the contract being tracked;

(b) a processor adapted to access the data store and from the information made available in the data store, determining one or dates regarding time critical contracts, and for direction communications with a user via,

(c) a communications module adapted for sending and receiving information to and from a user device comprising a mobile telephone or computer;

wherein the computer or mobile telephone comprises input means, communication means, and display means for

(i) receiving a users input including input concerning contract information

(ii) sending the user'"'"'s input to the communications module of the system for analysis and storage in the data store; and

/or,

(iii) receiving information from the communication module of the system and displaying that information to the user.

18. A computer application for use on a computer or mobile telephone having input means, communication means and display means, wherein the computer application adapts the computer or mobile telephone to communicate with a system for tracking warranties and other time critical contracts, wherein the system comprises:

(a) a data store for storing at least;

(i) authentication information for authenticating a user to the system;

(ii) contract information including start date and end date of the contract being tracked;

(b) a processor adapted to access the data store and from the information made available in the data store, determining one or dates regarding time critical contracts, and for direction communications with a user via,

(c) a communications module adapted for sending and receiving information to and from a user device comprising a computer or mobile telephone, wherein the computer module further comprises input means and display means;

wherein the computer application is adapted to;

(i) receiving a users input including input concerning contract information,

(ii) sending received input to the communications module of the system for analysis and storage in the data store, and/or

(iii) receiving information from the communication module of the system and displaying that information to the user.