SYSTEM, METHOD AND ARTICLE OF MANUFACTURE FOR ENHANCED VISIBILITY DURING INSTALLATION MANAGEMENT IN A NETWORK- BASED SUPPLY CHAIN ENVIRONMENT
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Abstract
A system, method and article of manufacture are provided for interacting with a client user in a network-based environment during installation management in order to enhance visibility. A user is identified and information about the user is collected, wherein the information relates to the installation of a service. A profile of the user is built based on the collected information and a plurality of different contents are managed. The profile and the contents are analyzed in order to match attributes of the profile of the user and attributes of the contents. The contents which have attributes that match the attributes of the profile of the user are then selected and delivered to the user. The user is allowed to manually select which of the delivered contents are depicted on a display. The user is also allowed to selectively position the delivered contents on the display.
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Citations
34 Claims
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1-18. -18. (canceled)
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19. A method to provide installation management of a service, the method comprising:
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receiving, from a service provider via a network, information relating to a service provided by a service provider; receiving, from a manufacturer via a network, information relating to manufacturer offerings by a manufacturer; using and evaluating the information provided by the service provider and the manufacturer to match the service to the manufacturer offerings, evaluating factors that include cost and service provider requirements; and providing installation management between the manufacturer and the service provider, based on the information provided by the service provider and the manufacturer. - View Dependent Claims (20, 21, 22, 23)
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24. A system for providing installation management of a service, the system comprising:
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a non-transitory memory storing instructions; and a processor executing the instructions to cause the system to perform a method comprising; receiving, from a service provider via a network, information relating to a service provided by a service provider; receiving, from a manufacturer via a network, information relating to manufacturer offerings by a manufacturer; using and evaluating the information provided by the service provider and the manufacturer to match the service to the manufacturer offerings, evaluating factors that include cost and service provider requirements; and providing installation management support between the manufacturer and the service provider, based on the information provided by the service provider and the manufacturer. - View Dependent Claims (25, 26, 27, 28, 29)
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30. A non-transitory computer-readable storage medium containing instructions which, when executed on a processor, perform a method comprising:
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receiving, from a service provider via a network, information relating to a service provided by a service provider; receiving, from a manufacturer via a network, information relating to manufacturer offerings by a manufacturer; using and evaluating the information provided by the service provider and the manufacturer to match the service to the manufacturer offerings, evaluating factors that include cost and service provider requirements; and providing installation management between the manufacturer and the service provider, based on the information provided by the service provider and the manufacturer. - View Dependent Claims (31, 32, 33, 34)
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Specification