SYSTEM AND METHOD FOR IDENTIFYING A STORED RESPONSE TO A SUBJECT QUERY
First Claim
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1. A method of identifying a stored response relevant to a current query, comprising:
- identifying a plurality of terms in a current query;
assigning a plurality of respective query relevance rankings for each of said plurality of terms in said current query;
identifying a stored term related to one of said plurality of terms in said current query;
identifying a plurality of stored responses in an electronic data base, said stored responses including said stored term;
assigning a plurality of respective response relevance rankings for a relevance of said stored term to each of said plurality of stored responses; and
ranking said plurality of stored responses bysaid query relevance rankings;
said response relevance rankings; and
said relation of said stored term to one of said plurality of terms in said current query.
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Abstract
A system and method of identifying stored responses that may be relevant to a subject query, by identifying relevant phrases in the query that express a topic of the query. A list of the relevant phrases is indexed, and a set of stored responses is reviewed to find a response that includes one or more of the relevant phrases. Relevant phrases may be ranked so that matches of particular phrases in a subject query and stored response may be given more weight in determining a relevance of a stored response. Stored responses may be ranked by the relevance of the terms that they include, where such terms are also relevant to the subject query.
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14 Claims
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1. A method of identifying a stored response relevant to a current query, comprising:
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identifying a plurality of terms in a current query; assigning a plurality of respective query relevance rankings for each of said plurality of terms in said current query; identifying a stored term related to one of said plurality of terms in said current query; identifying a plurality of stored responses in an electronic data base, said stored responses including said stored term; assigning a plurality of respective response relevance rankings for a relevance of said stored term to each of said plurality of stored responses; and ranking said plurality of stored responses by said query relevance rankings; said response relevance rankings; and said relation of said stored term to one of said plurality of terms in said current query. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. The method as in claim A, wherein said identifying a stored term related to one of said plurality of terms in said current query, comprises identifying a stored term related to said term related to said term in said current query.
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13. A system to identify a stored response that is relevant to a current query, said system comprising:
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a mass data storage device to store; a plurality of terms, and a relation of a first of said plurality of terms to a second of said plurality of terms, and a collection of stored responses; a processor to identify a plurality of terms in a current query; assign a plurality of respective query relevance rankings for each of said plurality of terms in said current query; identify a stored term in said plurality of terms stored on said mass storage device, that are related to one of said plurality of terms in said current query; identify a plurality of stored responses stored on said mass storage device, said stored responses including said stored term; assign a plurality of respective response relevance rankings for a relevance of said stored term to each of said plurality of stored responses; and rank said plurality of stored responses by said query relevance rankings; said response relevance rankings; and said relation of said stored term to one of said plurality of terms in said current query. - View Dependent Claims (14)
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Specification