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RECOVERY FROM HDD FAILURE AND TECHNICAL SUPPORT THROUGH WWAN

  • US 20120096313A1
  • Filed: 10/15/2010
  • Published: 04/19/2012
  • Est. Priority Date: 10/15/2010
  • Status: Active Grant
First Claim
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1. Computer comprising:

  • processor;

    solid state memory accessible to the processor for executing a basic input output system (BIOS);

    hard disk drive (HDD) storing a main O.S. configured to be booted into the memory by BIOS during a power on operation;

    wireless wide area network (WWAN) transceiver communicating with the processor;

    special key communicating a signal to the processor when manipulated by a user, the signal causing the processor to automatically execute at least one diagnostic routine to ascertain status of the HDD and to activate the WWAN transceiver to send information to a predetermined address associated with a service computer using the WWAN transceiver, the information including at least status of the HDD and an identifier associated with the computer.

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