METHOD AND SYSTEM FOR REVERSE TRANSFERRING KNOWLEDGE BETWEEN PROJECT TEAMS

• US 20120101868A1
• Filed: 03/25/2011
• Published: 04/26/2012
• Est. Priority Date: 10/22/2010
• Status: Abandoned Application

• Current Assignee: Infosys Technologies Limited (Infosys Limited)
• Original Assignee: Infosys Technologies Limited (Infosys Limited)
• Inventors: Gopalan, Srihari, Narayan, Visvanathan Lakshmi, Vivekanandan, Gayathri
• Application Number:
  US13/072,367
• Publication Number:
  US 20120101868A1
• Time in Patent Office: Days
• US Class Current: 705/7.15
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group

Abstract

The present invention provides a method and a system for reverse transferring knowledge of a project from a primary vendor to a secondary vendor. The reverse knowledge transfer process involves defining a seamless process for transferring knowledge of all applications of the project, without compromising on the committed timelines for the release of the applications. Further, the knowledge transfer process is regularly monitored and controlled by various stakeholders to ensure the timelines are met and quality of transfer is maintained.

Claims

1. A method for monitoring and controlling knowledge transfer of a project, the project comprising a plurality of applications, each of the plurality of applications comprising one or more phases of execution, the knowledge being transferred from a primary team to one or more secondary teams, the primary team being different from an end-client commissioning the project, the method comprising:

determining a plurality of stages of knowledge transfer, the plurality of stages being applicable to one or more of the plurality of applications;

defining a gating process of each stage for each of the plurality of applications, wherein defining the gating process includes assigning responsibility of each stage to at least one of the primary team and the one or more secondary teams;

transferring the knowledge by following the gating process during at least one phase of each of the plurality of applications from the primary team to at least one of the one or more secondary teams, wherein the plurality of stages are defined for the at least one phase of each of the plurality of applications; and

reviewing the progress of knowledge transfer after completion of each stage for each application to ascertain that the gating processes are followed, the progress being reviewed by the responsible team for each stage.

2. The method of claim 1, wherein the plurality of stages are determined from the group comprising initiation stage, transition training, system appreciation stage, shadowing stage, reverse shadowing stage, and steady state.

3. The method of claim 1, wherein each stage of knowledge transfer is executed by the responsible team.

4. The method of claim 1, wherein the responsible team for each gating process takes the consent of every team involved in the knowledge transfer to ascertain that the gating processes are followed.

5. The method of claim 1, wherein defining gating processes comprises determining a start date and a completion date for each stage for the plurality of applications.

6. The method of claim 1 further comprising taking corrective measures based on the review after completion of each stage.

7. The method of claim 6, wherein the corrective action comprises modifying responsibilities for one or more stages.

8. The method of claim 6, wherein the corrective action comprises redefining the gating process for one or more stages for at least one of the application.

9. The method of claim 1, wherein the one or more secondary teams are responsible for the execution of the project after completion of the knowledge transfer.

10. A knowledge transfer system for transferring knowledge of a project from a primary team to one or more secondary teams, the primary team being different from an end-client commissioning the project, the project comprising a plurality of applications, the knowledge transfer system comprising:

a plurality of stages of knowledge transfer, the plurality of stages being applicable to one or more of the plurality of applications; and

a gating module, the gating module including a gating process of each stage for each of the plurality of applications, the gating module further including assigned responsibility of each stage to at least one of the primary team and the one or more secondary teams.

11. The knowledge transfer system of claim 10, wherein the plurality of stages are selected from the group comprising initiation stage, transition training, system appreciation stage, shadowing stage, reverse shadowing stage, and steady state.

12. The knowledge transfer system of claim 10, wherein the gating process comprises a start date and a completion date for each stage for the plurality of applications.

13. A computer program product for use with a computer, the computer program product comprising a computer usable medium having a computer readable program code embodied therein for monitoring and controlling knowledge transfer of a project, the project comprising a plurality of applications, each of the plurality of applications comprising one or more phases of execution, the knowledge being transferred from a primary team to one or more secondary teams, the primary team being different from an end-client commissioning the project, the computer readable program code comprising:

instructions for determining a plurality of stages of knowledge transfer, the plurality of stages being applicable to one or more of the plurality of applications;

instructions for defining a gating process of each stage for each of the plurality of applications, wherein defining the gating process includes assigning responsibility of each stage to at least one of the primary team and the one or more secondary teams;

instructions for transferring the knowledge by following the gating process during at least one phase of each of the plurality of applications from the primary team to at least one of the one or more secondary teams, wherein the plurality of stages are defined for the at least one phase of each of the plurality of applications; and

instructions for reviewing the progress of knowledge transfer after completion of each stage for each application to ascertain that the gating processes are followed, the progress being reviewed by the responsible team for each stage.

14. The computer program product according to claim 13, wherein the plurality of stages are determined from the group comprising initiation stage, transition training, system appreciation stage, shadowing stage, reverse shadowing stage, and steady state.

15. The computer program product according to claim 13, wherein defining gating processes comprises determining a start date and a completion date for each stage for the plurality of applications.

16. The computer program product according to claim 13, the computer readable program code further comprising instructions for performing taking corrective measures based on the review after completion of each stage.

17. The computer program product according to claim 16, wherein the corrective action comprises modifying responsibilities for one or more stages.

18. The computer program product according to claim 16, wherein the corrective action comprises redefining the gating process for one or more stages for at least one of the application.