SYSTEMS AND METHODS FOR TRACKING RESPONSES ON AN ONLINE SOCIAL NETWORK

• US 20120102114A1
• Filed: 12/01/2011
• Published: 04/26/2012
• Est. Priority Date: 10/25/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Kemp, Christopher A., Dunn, Zachary J., Luongo, Paul D.
• Granted Patent: US 8,886,766 B2
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: G06F 16/951 Indexing; Web crawling techniques
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46

Abstract

Disclosed are systems, apparatus, methods, and computer readable media for performing actions in response to information updates provided in an information feed such as a news feed capable of being displayed on a display device. In one implementation, an information update to be displayed in the information feed is received. The information update may be stored in a feed table for inclusion in the information feed. In some implementations, an indication of activation of a response request rule is received. The response request rule may be configured to create a response request related to an identified information update to request information from one or more recipients. The response request may be stored, accessed and presented in association with the identified information update in an information feed.

Claims

1. A computer implemented method comprising:

receiving an indication of activation of a response request rule configured to create a response request for requesting information related to an identified information update from one or more recipients;

creating the response request based on activation of the response request rule; and

storing the response request on a storage medium in association with the identified information update, the stored response request capable of being accessed and presented with the information update in an information feed capable of being displayed on a display device.

2. The computer implemented method recited in claim 1, wherein the response request rule identifies the one or more recipients.

3. The computer implemented method recited in claim 1, wherein the response request rule identifies a response type indicating a form for providing the requested information.

4. The computer implemented method recited in claim 3, wherein the response type is selected from the group consisting of:

a text string, an item in a list included in the response request, a data update operation in an on-demand database, and an action performed in an on-demand computing services environment.

5. The computer implemented method recited in claim 1, wherein the indication is based on occurrence of a trigger condition.

6. The computer implemented method recited in claim 5, the method further comprising:

determining that the identified information update satisfies the trigger condition.

7. The computer implemented method recited in claim 1, wherein the response request rule comprises deadline information indicating a deadline for responding to the response request.

8. The computer implemented method recited in claim 1, wherein the response request rule comprises prioritization information capable of affecting the presentation of the response request in the information feed.

9. The computer implemented method recited in claim 1, wherein the response request rule comprises an instruction for processing one or more responses to the response request.

10. The computer implemented method recited in claim 1, wherein the one or more recipients comprises one or more user accounts in an information feed system.

11. The computer implemented method recited in claim 1, wherein the indication of activation is associated with a data object in an on-demand database, the response request rule being automatically activated by a computer language process operating on the data object.

12. The computer implemented method recited in claim 1, wherein the indication of activation of the response request rule is received from a user account in an information feed system.

13. The computer implemented method recited in claim 1, wherein the information update is stored in a multitenant database accessible to a plurality of tenants via an on-demand computing services environment.

14. A system comprising:

one or more computing devices configured to;

receive an indication of activation of a response request rule configured to create a response request for requesting information related to an identified information update from one or more recipients;

create the response request based on activation of the response request rule; and

store the response request on a storage medium in association with the identified information update, the stored response request capable of being accessed and presented with the information update in an information feed capable of being displayed on a display device.

15. The system recited in claim 14,

wherein the response request rule identifies the one or more recipients;

and

wherein the response request rule identifies a response type indicating a form for providing the requested information.

16. The system recited in claim 14, wherein the indication is based on occurrence of a trigger condition, the system further comprising:

one or more computing devices configured to determine that the identified information update satisfies the trigger condition.

17. The system recited in claim 14, wherein the response request rule comprises prioritization information capable of affecting the presentation of the response request in the information feed.

18. The system recited in claim 14, wherein the indication of activation is associated with a data object in an on-demand database, the response request rule being automatically activated by a computer language process operating on the data object.

19. The system recited in claim 14, wherein the indication of activation of the response request rule is received from a user account in an information feed system.

20. One or more computer readable media having instructions stored thereon for performing a method, the method comprising:

receiving an indication of activation of a response request rule configured to create a response request for requesting information related to an identified information update from one or more recipients;

creating the response request based on activation of the response request rule; and

storing the response request on a storage medium in association with the identified information update, the stored response request capable of being accessed and presented with the information update in an information feed capable of being displayed on a display device.

21. The one or more computer readable media recited in claim 20,

wherein the response request rule identifies the one or more recipients, and

wherein the response request rule identifies a response type indicating a form for providing the requested information.

22. The one or more computer readable media recited in claim 20, wherein the response request rule comprises prioritization information capable of affecting the display of the response request in an information feed.

23. The one or more computer readable media recited in claim 20, wherein the indication of activation is associated with a data object in an on-demand database, the response request rule being automatically activated by a computer language process operating on the data object.

24. The one or more computer readable media recited in claim 20, wherein the indication of activation of the response request rule is received from a user account in an information feed system.

25. The one or more computer readable media recited in claim 20, wherein the information update is stored in a multitenant database accessible to a plurality of tenants via an on-demand computing services environment.