CUSTOMIZED KIOSK MODES OF OPERATION
First Claim
1. A processor-implemented method programmed in a non-transitory processor-readable medium and to execute on one or more processors configured to execute the method, comprising:
- evaluating, at a self-service device, factors to determine load usage at the self-service device;
configuring, at the self-service device, a mode of operation for the self-service device to interact with a customer based on the load usage; and
interacting, at the self-service device, with the customer in the mode of operation.
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Accused Products
Abstract
Techniques for customized kiosk modes of operation are provided. A kiosk is configured to recognize periods of operation that are slow, moderate, or busy. A number of factors can be used to automatically recognize these periods and change the periods on demand. For each type of period (slow, moderate, or busy), the kiosk uses a different customized mode of operation so as to optimally use the kiosk for the benefit of the kiosk owner, customers interfacing with the kiosk, and marketers selling advertisements via the kiosk.
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Citations
20 Claims
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1. A processor-implemented method programmed in a non-transitory processor-readable medium and to execute on one or more processors configured to execute the method, comprising:
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evaluating, at a self-service device, factors to determine load usage at the self-service device; configuring, at the self-service device, a mode of operation for the self-service device to interact with a customer based on the load usage; and interacting, at the self-service device, with the customer in the mode of operation. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A processor-implemented method programmed in a non-transitory processor-readable medium and to execute on one or more processors configured to execute the method, comprising:
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identifying, via a self-service device, a customer interacting with the self-service device to complete a transaction; determining, via the self-service device, whether the customer has a registered profile having a preferred mode of operation for interacting with the self-service device to complete the transaction; resolving, via the self-service device, a current state of a physical environment of an enterprise having the self-service device when there is no preferred mode of operation for the self-service device identified via the profile; and setting, via the self-service device, the preferred mode of operation when the preferred mode of operation exists and when the preferred mode of operation does not exist, selecting a particular mode of operation for the self-service device to conduct the transaction with the customer based on the current state of the environment for the enterprise. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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18. A system, comprising:
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a kiosk having one or more processors; and a mode-of-operation service programmed and residing in a non-transitory computer-readable medium and executing on the one or more processors of the kiosk; the kiosk configured to complete transactions with customers using multiple modes of operation, the mode-of-operation service configured to dynamically select a particular mode of operation for a particular customer during a particular transaction with the kiosk based on multiple factors that are dynamically evaluated by the mode-of-operation service before the particular customer approaches the kiosk for the particular transaction and during initial interaction with the particular customer at the start of the particular transaction. - View Dependent Claims (19, 20)
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Specification