MOBILE DEVICE CALLER ID EXTENSION

• US 20120115449A1
• Filed: 11/10/2010
• Published: 05/10/2012
• Est. Priority Date: 11/10/2010
• Status: Active Grant

• Current Assignee: SAP SE
• Original Assignee: SAP AG (SAP SE)
• Inventors: Bruchelt, Holger
• Granted Patent: US 8,359,017 B2
• Time in Patent Office: Days
• US Class Current: 455/415
• CPC Class Codes: H04M 1/575 Means for retrieving and displaying personal data about calling party
• CPC Class Codes: H04M 1/72451 according to schedules, e.g. using calendar applications
• CPC Class Codes: H04M 2242/28 Services making use of subscriber schedule information
• CPC Class Codes: H04M 3/42093 Notifying the calling party of information on the called or connected party

Abstract

An extended display is provided for information based on caller ID during call notification for an incoming phone call on a mobile device. A system enables accessing scheduling information based on caller ID information for the incoming phone call. A contact is identified based on the caller ID information, and scheduling information related to the contact is displayed on the mobile device before the call is answered.

Claims

1. A method comprising:

receiving caller ID information for an incoming phone call on a wireless mobile communication device;

identifying a contact for a user of the mobile communication device based on the caller information;

accessing scheduling data specific to the identified contact to identify scheduled events relate to the contact;

selecting one or more of the identified scheduled events as a prediction of a subject of the incoming phone call; and

displaying the selected scheduled events during call notification responsive to the incoming phone call, and before the incoming phone call is answered.

2. The method of claim 1, wherein identifying the contact comprises:

identifying the contact from a group of contacts stored locally on the mobile communication device.

3. The method of claim 1, wherein identifying the contact and accessing the scheduling data further comprises:

accessing contact information with the caller ID information as a key; and

accessing scheduling data with the contact information as a key.

4. The method of claim 1, wherein identifying the contact comprises:

sending the caller ID information to a remote server over a network connection separate from the incoming phone call; and

receiving information identifying the contact from the remote server.

5. The method of claim 1, wherein accessing the scheduling data comprises:

accessing a locally cached copy of scheduling data.

6. The method of claim 5, wherein accessing the locally cached copy of the scheduling data further comprises:

accessing a remote server for scheduling data over a network connection separate from the incoming phone call, the accessing to cache scheduling data on the mobile communication device, and not in response to receiving the phone call.

7. The method of claim 1, wherein accessing the scheduling data comprises:

accessing a remote server over a network connection separate from the incoming phone call.

8. The method of claim 7, wherein the remote server includes CRM (customer relationship management) data, and further comprising:

accessing CRM data related to a business profile of the identified contact in addition to the scheduling data.

9. The method of claim 1, wherein accessing the scheduling data comprises:

accessing a calendaring system.

10. The method of claim 1, wherein selecting the one or more scheduled events comprises:

selecting at least one upcoming event that occurs in the future.

11. The method of claim 1, wherein selecting the one or more scheduled events comprises:

selecting a scheduled meeting with the contact.

12. The method of claim 1, wherein selecting the one or more scheduled events comprises:

selecting a scheduled event related to a task associated with work to be performed for the contact.

13. An article of manufacture comprising a computer readable storage medium having content stored thereon, which when executed, cause a machine to perform operations including:

receiving caller ID information for an incoming phone call on a wireless mobile communication device;

identifying a contact for a user of the mobile communication device based on the caller ID information;

accessing scheduling data specific to the identified contact to identify scheduled events related to the contact;

selecting one or more of the identified scheduled events as a prediction of a subject of the incoming phone call; and

displaying the selected scheduled events during call notification responsive to the incoming phone call, and before the incoming phone call is answered.

14. The article of manufacture of claim 13, wherein the content to provide instructions for identifying the contact and accessing the scheduling data further comprises content to provide instructions for

accessing contact information with the caller ID information as a key;

and

accessing scheduling data with the contact information as a key.

15. The article of manufacture of claim 13, wherein the content to provide instructions for accessing the scheduling data comprises content to provide instructions for

accessing a locally cached copy of scheduling data.

16. The article of manufacture of claim 15, wherein the content to provide instructions for accessing the locally cached copy of scheduling data further comprises content to provide instructions for

accessing the scheduling data not in response to the incoming phone call.

17. The article of manufacture of claim 13, wherein the content to provide instructions for accessing the scheduling data comprises content to provide instructions for

accessing a customer relationship management (CRM) system.

18. A mobile communications device comprising:

cellular transceiver hardware with which to receive an incoming wireless phone call, including caller identification (ID) information;

data connection hardware to establish a wireless data connection with a remote server to access scheduling data from the remote server;

a storage device to store scheduling data accessed from the remote server; and

a caller ID extension agent to identify a contact for a user of the mobile communication device based on the caller ID information, access scheduling data specific to the identified contact from the storage device to identify scheduled events related to the contact, select one or more of the identified scheduled events as a prediction of a subject of the incoming phone call, and display the selected scheduled events during call notification responsive to the incoming phone call, and before the incoming phone call is answered.

19. The mobile communications device of claim 18, wherein the caller ID extension agent is to further:

access contact information with the caller ID information as a key; and

access scheduling data with the contact information as a key.

20. The mobile communications device of claim 18, wherein the scheduling data comprises data from a customer relationship management (CRM) system.