Personalized Interactive Network With Knowledge Management System

• US 20120123824A1
• Filed: 12/14/2011
• Published: 05/17/2012
• Est. Priority Date: 11/15/1999
• Status: Abandoned Application

• Current Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Original Assignee: JP Morgan Chase Bank, N.A. (JP Morgan Chase & Co)
• Inventors: Patel, Ameet, Holme, Jennifer, Caiazzo, Anthony
• Application Number:
  US13/326,271
• Publication Number:
  US 20120123824A1
• Time in Patent Office: Days
• US Class Current: 705/7.32
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/382 insuring higher security of transaction
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0204 Market segmentation
• CPC Class Codes: G06Q 30/0237 at kiosk
• CPC Class Codes: G06Q 30/0239 Online discounts or incentives
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0256 User search
• CPC Class Codes: G06Q 30/0269 based on user profile or attribute
• CPC Class Codes: G06Q 30/0271 Personalized advertisement
• CPC Class Codes: G06Q 30/0613 Third-party assisted
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes

Abstract

Systems and methods are disclosed for personalizing interaction between an information/service/product provider using a knowledge management (KM) system that tracks data exchanged between users and the provider over multiple communication channels. User requests to an information/service/product provider can made via multiple different channels, such as by using ATMs, PDAs, cell phones, computers accessing web sites or other Web Devices, Voice Response Units (VRUs), and others. User requests submitted over these multiple channels are routed into an integrated KM system that services these requests. The user requests are serviced in such a manner that they are personalized in multiple aspects to enrich the user'"'"'s experience.

Claims

1. A method for processing data in a system including at least one central server and a plurality of portable access devices that can send and receive information, comprising:

creating a form with a series of questions or fields to be answered or completed;

formatting said form so that it is suitable for transmission to a plurality of different device types;

establishing a first wireless connection with a portable access device;

transmitting said form to portable access devices via an access channel interface;

processing the form data and using at least one token for it to be accessed;

collecting response information at the portable access device;

establishing a second wireless connection between the portable access device and a central server;

transmitting at least a portion of said response from the portable access device to said server via said second connection; and

storing said transmitted response at said server.

2. The method for processing data of claim 1 further comprising:

translating said response to a format recognizable by a particular computer program; and

accessing the translated response from a computer executing said particular computer program.

3. The method for processing data of claim 1 wherein the step of creating a form includes entering questions into a questionnaire computer program;

identifying branching logic in said questionnaire for answers to questions or entries into fields.

4. The method for processing data of claim 1 wherein the step of formatting the form includes breaking it into a series of messages or pieces representing said questionnaire.

5. A method for modifying a form as recited in claim 1 including the steps of:

(a) making at least a partial change to a portion of the form;

(b) formatting the change to the form;

(c) transmitting at least a portion of said change resulting from step (b) to a portable access device, said transmitted changes comprising less than the entire form and, (d) incorporating said transmitted changes into said form at said portable access device.