SERVICING ATTRIBUTES ON A MOBILE DEVICE
First Claim
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1. A method, comprising:
- creating, by a computer-based system for facilitating service identification, a visual identifier (VID) profile comprising a VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device;
transmitting, by the computer-based system, the VID to the mobile device; and
communicating, by the computer-based system, with the mobile device based upon the VID.
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Abstract
Enabling remote customer service and maintenance using a visual identifier is disclosed. In response to a user enrolling in a service capability associated with a mobile device, the process utilizes a visual identifier to associate the service capability with the customer account, the service and the mobile device. The system allocates a visual identifier for each service capability and enables customer service agents to identify the service capability and mobile device, verify the user and retrieve information for the service interaction.
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Citations
22 Claims
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1. A method, comprising:
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creating, by a computer-based system for facilitating service identification, a visual identifier (VID) profile comprising a VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device; transmitting, by the computer-based system, the VID to the mobile device; and communicating, by the computer-based system, with the mobile device based upon the VID. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A method, comprising:
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receiving, on a mobile device and from a service provider, a visual identifier (VID) associated with a visual identifier (VID) profile comprising the VID, a service identifier associated with the service and a mobile device identifier associated with the mobile device; and
,receiving, on the mobile device, a communication based upon the VID.
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21. A visual identifier (VID) stored on a mobile device, wherein the VID is configured to facilitate communicating with a service provider based upon the VID, wherein the service provider accesses the VID via a VID profile, wherein the VID profile comprises the VID, a service identifier associated with a service provided by the service provider, and a mobile device identifier associated with the mobile device.
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22. An article of manufacture including a computer-readable medium having computer-executable instructions stored thereon that, in response to execution by a computer for facilitating service identification, causes the computer to perform operations, comprising:
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creating, by the computer, a visual identifier (VID) profile comprising a VID, a service identifier associated with a service and a mobile device identifier associated with a mobile device; transmitting, by the computer, the VID to the mobile device; and communicating, by the computer, with the mobile device based upon the VID.
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Specification