CLOUD SERVICE INFORMATION OVERLAY
First Claim
1. A computer implemented method, comprising:
- receiving a service health information request from customer;
authenticating the customer and request;
retrieving service health information corresponding to a plurality of service providers, wherein each of the plurality of service providers provides a computing service to the customer over a network;
aggregating the retrieved service health information for the plurality of service providers into at least one service health report; and
providing the service health report to the customer.
1 Assignment
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Accused Products
Abstract
In some embodiments, the invention involves collecting service health information from a plurality of cloud service provider associated with a customer. Once the service health information is collected, aggregating information from multiple providers, when necessary, and providing a service health report to the customer. The customer has agreements with both the service providers and information collector to receive a level of service health information regarding services provided. The information collector may have agreements with the service providers to retrieve or receive the requested service health information for the customers via a pre-agreed upon protocol. Other embodiments are described and claimed.
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Citations
34 Claims
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1. A computer implemented method, comprising:
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receiving a service health information request from customer; authenticating the customer and request; retrieving service health information corresponding to a plurality of service providers, wherein each of the plurality of service providers provides a computing service to the customer over a network; aggregating the retrieved service health information for the plurality of service providers into at least one service health report; and providing the service health report to the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A computer implemented system for collecting and aggregating service health information, comprising:
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a customer request component configured to receive collection requests from a plurality of customers; a service health information collector is configured to retrieve service health information associated with at least one of a plurality of service providers, the at least one service provider providing one or more computing services to at least one of the plurality of customers; a service health analysis and correlation engine configured to analyze the retrieved service health information and aggregate information received from multiple service providers and multiple computing services, when necessary; and a service information router configured to provide the analyzed service health information to authorized customers. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A computer implemented system for providing service health data to customers, by a cloud service provider, comprising:
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means for providing a cloud service to a plurality of customers, over a network; means for collecting service health data corresponding to at least one cloud service provided to at least one customer; means for providing the collected service health data to a cloud service health sensor unit, wherein the collected service health data is in a format capable of being accessed over the network by an authorized cloud health information provider for aggregation with other service health data corresponding to the at least one customer, but also corresponding to other cloud services used by the at least one customer. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 27)
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25. A computer implemented method, comprising:
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collecting service health data corresponding to at least one cloud service provided to at least one customer over a network, the collection performed by a cloud service provider providing the at least one cloud service; providing the collected service health data to a cloud service health sensor unit, wherein the collected service health data is in a format capable of being accessed over the network by an authorized cloud health information provider for aggregation with other service health data corresponding to the at least one customer, but also corresponding to other cloud services used by the at least one customer. - View Dependent Claims (26)
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28. A tangible computer readable storage medium having instructions stored thereon, the instructions when executed on a machine cause the machine to:
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receive a service health information request from customer; authenticate the customer and request; retrieve service health information corresponding to a plurality of service providers, wherein each of the plurality of service providers provides a computing service to the customer over a network; aggregate the retrieved service health information for the plurality of service providers into at least one service health report; and provide the service health report to the customer. - View Dependent Claims (29, 30, 31)
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32. A tangible computer readable storage medium having instructions stored thereon, the instructions when executed on a machine cause the machine to:
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collect service health data corresponding to at least one cloud service provided to at least one customer over a network, the collection performed by a cloud service provider providing the at least one cloud service; provide the collected service health data to a cloud service health sensor unit, wherein the collected service health data is in a format capable of being accessed over the network by an authorized cloud health information provider for aggregation with other service health data corresponding to the at least one customer, but also corresponding to other cloud services used by the at least one customer. - View Dependent Claims (33, 34)
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Specification