Automated Audio Messaging in Two-Way Voice Alarm Systems
First Claim
Patent Images
1. A method of operating an alarm monitoring station, said method comprising:
- a. receiving an alarm message signalling an alarm condition at a premises from an alarm panel;
b. establishing a two way communications channel over a network to connect said monitoring station and said alarm panel, for real time voice communication between said panel and monitoring station;
c. selecting a pre-programmed voice message based on said sensed alarm condition; and
d. providing said pre-programmed voice message to said panel over said two way communications channel.
3 Assignments
0 Petitions
Accused Products
Abstract
An alarm monitoring station is capable of establishing a two way communications channel over a network to connect the monitoring station and alarm panels at monitored premises, for real time voice communication between the panels and the monitoring station. The monitoring station is further operable to provide pre-programmed voice messages to the alarm panels based on the sensed alarm condition over the two way communications channel. In this way, occupants at the premises may be notified of the sensed condition before speaking with an operator at the monitoring station.
34 Citations
18 Claims
-
1. A method of operating an alarm monitoring station, said method comprising:
-
a. receiving an alarm message signalling an alarm condition at a premises from an alarm panel; b. establishing a two way communications channel over a network to connect said monitoring station and said alarm panel, for real time voice communication between said panel and monitoring station; c. selecting a pre-programmed voice message based on said sensed alarm condition; and d. providing said pre-programmed voice message to said panel over said two way communications channel. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. An alarm monitoring station comprising at least one processor operable to
a. receive an alarm message signalling an alarm condition at a premises from an alarm panel; -
b. establish a two-way communications channel over a network to connect said monitoring station and said alarm panel, for real time voice communication between said panel and said monitoring station; c. select a pre-programmed voice message based on said sensed alarm condition; and d. provide said pre-programmed voice message to said panel over said two way communications channel. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16, 17)
-
-
18. A method of operating an alarm panel at a premises, said method comprising:
-
a. providing an alarm message signalling an alarm condition at the premises to a monitoring station; b. establishing a two way communications channel over a network to connect said monitoring station and said alarm panel, for real time voice communication between said panel and monitoring station; and c. receiving a pre-programmed voice message over said two way communications channel, said pre-programmed voice message selected at said alarm monitoring station based on said sensed alarm condition.
-
Specification