PREDETERMINED CODE TRANSMISSION FOR LANGUAGE INTERPRETATION

• US 20120143592A1
• Filed: 12/06/2010
• Published: 06/07/2012
• Est. Priority Date: 12/06/2010
• Status: Abandoned Application

• Current Assignee: Language Line Services, Inc. (Teleperformance International)
• Original Assignee: Language Line Services, Inc. (Teleperformance International)
• Inventors: Moore, James L. Jr., Provenzano, Louis F. Jr.
• Application Number:
  US12/961,210
• Publication Number:
  US 20120143592A1
• Time in Patent Office: Days
• US Class Current: 704/2
• CPC Class Codes: H04M 2203/2061 Language aspects
• CPC Class Codes: H04M 2242/12 Language recognition, selection or translation arrangements
• CPC Class Codes: H04M 2250/58 including a multilanguage function
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00

Abstract

An input is received with a communication device. The input has a predetermined code that initiates a communication through the communication device. Further, the predetermined code is transmitted from the communication device to a telecom carrier device. The telecom carrier device recognizes the predetermined code and routes the communication from the communication device to a dedicated telephone number for a live language interpretation system associated with the predetermined code. The live language interpretation system provides a live language interpretation service through a language interpreter.

Claims

1. A method comprising:

receiving, with a communication device, an input having a predetermined code that initiates a communication through the communication device; and

transmitting the predetermined code from the communication device to a telecom carrier device, the telecom carrier device recognizing the predetermined code and routing the communication from the communication device to a dedicated telephone number for a live language interpretation system associated with the predetermined code, the live language interpretation system providing a live language interpretation service through a language interpreter.

2. The method of claim 1, wherein the predetermined code includes a non-numeric character and a numeric character.

3. The method of claim 1, wherein the predetermined code includes a non-alphabetic character and a numeric character.

4. The method of claim 1, wherein the communication device is a cell phone.

5. The method of claim 1, wherein the communication device is a smart phone.

6. The method of claim 1, wherein the live language interpretation system determines that the communication is from a telecom carrier dedicated number by utilizing Dialed Number Identification Service.

7. The method of claim 6, wherein the live language interpretation system provides an automated greeting that includes a name of the telecom carrier.

8. The method of claim 1, wherein the live language interpretation system provides a prompt for language to be interpreted.

9. The method of claim 8, wherein the prompt is provided through an interactive voice response system.

10. A communication device comprising:

an input module that receives a predetermined code that initiates a communication through the communication device; and

a transmission module, which is operated by a processor in the communication device, that transmits the predetermined code from the communication device to a telecom carrier device, the telecom carrier device recognizing the predetermined code and routing the communication from the communication device to a dedicated telephone number for a live language interpretation system associated with the predetermined code, the live language interpretation system providing a live language interpretation service through a language interpreter.

11. The communication device of claim 10, wherein the predetermined code includes a non-numeric character and a numeric character.

12. The communication device of claim 10, wherein the predetermined code includes a non-alphabetic character and a numeric character.

13. The communication device of claim 10, wherein the live language interpretation system determines that the communication is from a telecom carrier dedicated number by utilizing Dialed Number Identification Service.

14. The communication device of claim 13, wherein the live language interpretation system provides an automated greeting that includes a name of the telecom carrier.

15. The communication device of claim 10, wherein the live language interpretation system provides a prompt for language to be interpreted.

16. The communication device of claim 15, wherein the prompt is provided through an interactive voice response system.

17. A communication system comprising:

a reception module that receives a predetermined code from a communication device;

a processor that recognizes the predetermined code; and

a routing module that routes the communication from the communication device to a dedicated telephone number for a live language interpretation system associated with the predetermined code, the live language interpretation system providing a live language interpretation service through a language interpreter.

18. The communication system of claim 17, wherein the predetermined code includes a non-numeric character and a numeric character.

19. The communication system of claim 17, wherein the predetermined code includes a non-alphabetic character and a numeric character.

20. The communication device of claim 17, wherein the live language interpretation system determines that the communication is from a telecom carrier dedicated number by utilizing Dialed Number Identification Service.

21. A computer program product comprising a computer useable medium having a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:

receive, with a communication device, an input having a predetermined code that initiates a communication through the communication device; and

transmit the predetermined code from the communication device to a telecom carrier device, the telecom carrier device recognizing the predetermined code and routing the communication from the communication device to a dedicated telephone number for a live language interpretation system associated with the predetermined code, the live language interpretation system providing a live language interpretation service through a language interpreter.

22. The computer program product of claim 21, wherein the predetermined code includes a non-numeric character and a numeric character.

23. The computer program product of claim 21, wherein the predetermined code includes a non-alphabetic character and a numeric character.

24. The computer program product of claim 21, wherein the live language interpretation system determines that the communication is from a telecom carrier dedicated number by utilizing Dialed Number Identification Service.

25. A computer program product comprising a computer useable medium having a computer readable program, wherein the computer readable program when executed on a computer causes the computer to:

receive a predetermined code from a communication device;

recognize, with a processor, the predetermined code; and

route the communication from the communication device to a dedicated telephone number for a live language interpretation system associated with the predetermined code, the live language interpretation system providing a live language interpretation service through a language interpreter.

26. The computer program product of claim 25, wherein the predetermined code includes a non-numeric character and a numeric character.

27. The computer program product of claim 25, wherein the predetermined code includes a non-alphabetic character and a numeric character.

28. The computer program product of claim 25, wherein the live language interpretation system determines that the communication is from a telecom carrier dedicated number by utilizing Dialed Number Identification Service.

29. A method comprising:

receiving a predetermined code from a communication device;

recognizing, with a processor, the predetermined code; and

routing the communication from the communication device to a dedicated telephone number for a live language interpretation system associated with the predetermined code, the live language interpretation system providing a live language interpretation service through a language interpreter.

30. The method of claim 29, wherein the predetermined code includes a non-numeric character and a numeric character.

31. The method of claim 29, wherein the predetermined code includes a non-alphabetic character and a numeric character.

32. The method of claim 29, wherein the live language interpretation system determines that the communication is from a telecom carrier dedicated number by utilizing Dialed Number Identification Service.