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METHOD FOR PREPARING AN OPTIMAL ALTERNATIVE BILLING PLAN FOR MOBILE TELEPHONY USERS MANAGED THROUGH A CALL CENTER

  • US 20120143735A1
  • Filed: 12/02/2010
  • Published: 06/07/2012
  • Est. Priority Date: 12/02/2010
  • Status: Active Grant
First Claim
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1. A method for preparing an optimal alternative billing plan for mobile telephony operators managed through a call center, based on the processing by at least one first service server of information relating to the billing of different telecommunication services in which said user/customer has been involved, including duration and time slot of use, during a determined period preceding a determined moment of application of the method, comprising the following stages:

  • (a) estimation of the real bill of a customer during a selected predetermined time period covering the last M months, by processing the accumulated mean traffic, extrapolated to said last M months, obtaining the mean consumption of said customer in said selected period;

    (b) simulated estimation of the bill of said customer using any generic plan based on the mean traffic of the last M months, applying a simulation algorithm;

    (c) estimation of the churn risk of a customer according to the value of the said customer, the value of the operators on the market, number of better offers, number of the customers which he calls per operator, and the simulations performed with the generic plans, applying a churn risk algorithm; and

    (d) selection of an alternative plan and presentation to the customer of said new plan in the form of a recommendation,wherein said estimation of stages (a) and (b) and said calculation of the chum risk of stage (c) are performed by computer means processing the data supplied by said first server, and wherein said operator selectively offers to said user the mentioned alternative billing plan.

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