System and method for assisting user in troubleshouting network connection problems
First Claim
1. A system for assisting a user in troubleshooting network connection problems, the system comprising:
- a main terminal device; and
a mediation device provided with a storage unit, the storage unit storing an assisting web page, the mediation device being connected to the main terminal device, wherein upon receiving a web page request instruction from the main terminal device, the mediation device sends out the web page request instruction according to a website address contained in the web page request instruction, and wherein the mediation device sends the assisting web page to the main terminal device upon determining that the mediation device itself is not connected to the Internet.
1 Assignment
0 Petitions
Accused Products
Abstract
The present invention is to provide a system for assisting a user in troubleshooting network connection problems, which includes a main terminal device (e.g., a computer) and a mediation device (e.g., a router) connected to the main terminal device and storing an assisting web page. Upon receiving a web page request instruction from the main terminal device, the mediation device redirects the web page request instruction to a website address. When the mediation device determines that itself is not connected to the Internet (i.e., a network connection problem occurs), the mediation device will send the assisting web page to the main terminal device. The assisting web page is displayed by the main terminal device through a browser thereof, so as for the user to troubleshoot the network connection problem according to the steps specified in the assisting web page (e.g., to perform a line inspection, a light signal check, etc.).
9 Citations
8 Claims
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1. A system for assisting a user in troubleshooting network connection problems, the system comprising:
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a main terminal device; and a mediation device provided with a storage unit, the storage unit storing an assisting web page, the mediation device being connected to the main terminal device, wherein upon receiving a web page request instruction from the main terminal device, the mediation device sends out the web page request instruction according to a website address contained in the web page request instruction, and wherein the mediation device sends the assisting web page to the main terminal device upon determining that the mediation device itself is not connected to the Internet. - View Dependent Claims (2, 3)
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4. A system for assisting a user in troubleshooting network connection problems, the system comprising:
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a main terminal device; an auxiliary terminal device storing device information; and a mediation device connected to the main terminal device and the auxiliary terminal device respectively, wherein when the mediation device determines that the auxiliary terminal device cannot connect to the Internet through the mediation device, the mediation device retrieves the device information from the auxiliary terminal device, connects to a service server corresponding to the device information through the Internet, downloads a support web page corresponding to the device information, and sends the support web page to the main terminal device.
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5. A method for assisting a user in troubleshooting network connection problems, the method being applicable to a mediation device, wherein the mediation device stores an assisting web page and is connected to a main terminal device, the method comprising the steps, performed by the mediation device, of:
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receiving a web page request instruction from the main terminal device; determining that the mediation device itself is not connected to the Internet; and sending the assisting web page to the main terminal device. - View Dependent Claims (6, 7)
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8. A method for assisting a user in troubleshooting network connection problems, the method being applicable to a mediation device, wherein the mediation-device is connected to a main terminal device and an auxiliary terminal device respectively, and the auxiliary terminal device stores device information, the method comprising the steps, performed by the mediation device, of:
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determining that the auxiliary terminal device cannot connect to the Internet through the mediation device; retrieving the device information from the auxiliary terminal device; connecting to a service server corresponding to the device information through the Internet; downloading a support web page corresponding to the device information from the service server; and sending the support web page to the main terminal device.
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Specification