METHOD AND SYSTEM FOR RELATIONSHIP MANAGEMENT AND INTELLIGENT AGENT
First Claim
1. A computer-implemented method of maintaining a database of user profiles based, respectively, on user interaction with third-party systems, the method comprising:
- accessing a unique user profile associated with a unique user;
automatically collecting, by an agent module executing on a processor associated with a first system, data associated with the unique user based at least in part on the unique user'"'"'s interaction with a system unassociated with the first system;
evaluating by the processor the collected data and searching available databases to identify potential items of interest to the unique user based at least in part on the unique user profile and the collected data;
determining a set of predicted items of interest to the unique user from the identified potential items of interest; and
presenting at a display associated with the unique user data representing the set of predicted items of interest.
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Accused Products
Abstract
The present invention provides computer-based systems and methods directed to maintaining a database of user profiles based, respectively, on user interaction with third-party systems. The invention includes the processes of: accessing a unique user profile associated with a unique user; automatically collecting, by an agent module executing on a processor associated with a first system, data associated with the unique user based at least in part on the unique user'"'"'s interaction with a system unassociated with the first system; evaluating by the processor the collected data and searching available databases to identify potential items of interest to the unique user based at least in part on the unique user profile and the collected data; determining a set of predicted items of interest to the unique user from the identified potential items of interest; and presenting at a display associated with the unique user data representing the set of predicted items of interest. In one implementation, the invention provides an intelligent agent possessing a level of “awareness” concerning individual users associated with user profiles or accounts and is adapted to access private and public databases, websites, resources, and other systems to efficiently collect, filter and deliver/present content and resources of interest to the individual user in a predictive fashion.
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Citations
39 Claims
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1. A computer-implemented method of maintaining a database of user profiles based, respectively, on user interaction with third-party systems, the method comprising:
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accessing a unique user profile associated with a unique user; automatically collecting, by an agent module executing on a processor associated with a first system, data associated with the unique user based at least in part on the unique user'"'"'s interaction with a system unassociated with the first system; evaluating by the processor the collected data and searching available databases to identify potential items of interest to the unique user based at least in part on the unique user profile and the collected data; determining a set of predicted items of interest to the unique user from the identified potential items of interest; and presenting at a display associated with the unique user data representing the set of predicted items of interest. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34)
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35. A computer-implemented system for maintaining a database of user profiles based, respectively, on user interaction with third-party systems, the system comprising:
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a server comprising a processor and a memory adapted to store executable program instructions and data; a database comprising a plurality of user profiles, each user profile being unique and being associated with a unique user entity, the server adapted to access the database and to receive inputs; an agent module comprising a first set of code executable by the processor and adapted to process data associated with the unique user based at least in part on the unique user'"'"'s interaction with an unassociated system; a second set of executable code adapted to evaluate collected data and search available databases to identify potential items of interest to the unique user based at least in part on the unique user profile and the collected data; a third set of executable code adapted to determine a set of predicted items of interest to the unique user from the identified potential items of interest; and a fourth set of executable code adapted to present at a display associated with the unique user data representing the set of predicted items of interest. - View Dependent Claims (36, 37, 38)
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39. A computer-readable medium comprising code adapted to maintain a database of user profiles based, respectively, on user interaction with third-party systems, the code being executable by a server comprising a processor and a memory adapted to store executable program instructions and being in communication with an associated database comprising a plurality of user profiles, each user profile being unique and being associated with a unique user entity, the server adapted to access the database and to receive inputs, the computer-readable medium comprising:
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an agent module comprising a first set of code executable by the processor and adapted to process data associated with the unique user based at least in part on the unique user'"'"'s interaction with an unassociated system; a second set of executable code adapted to evaluate collected data and search available databases to identify potential items of interest to the unique user based at least in part on the unique user profile and the collected data; a third set of executable code adapted to determine a set of predicted items of interest to the unique user from the identified potential items of interest; and a fourth set of executable code adapted to present at a display associated with the unique user data representing the set of predicted items of interest.
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Specification