INTELLIGENT MESSAGE PROCESSING

• US 20120151380A1
• Filed: 12/09/2010
• Published: 06/14/2012
• Est. Priority Date: 12/09/2010
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Bishop, Michael L.
• Granted Patent: US 9,251,508 B2
• Time in Patent Office: Days
• US Class Current: 715/752
• CPC Class Codes: G06F 16/168 Details of user interfaces specifically adapted to file systems, e.g. browsing and visualisation, 2d or 3d GUIs query results presentation G06F16/156
• CPC Class Codes: G06F 16/176 Support for shared access to files; File sharing support
• CPC Class Codes: G06F 3/04812 Interaction techniques based on cursor appearance or behaviour, e.g. being affected by the presence of displayed objects
• CPC Class Codes: G06F 3/0486 Drag-and-drop
• CPC Class Codes: G06F 40/103 Formatting, i.e. changing of presentation of documents automatic justification G06F40/189; automatic line break hyphenation G06F40/191
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

Systems, methods, and devices for intelligent message processing are presented. With regard to a message, an intelligent message processor component (IMPC) can intelligently identify a desired file folder and archive the message in the folder in response to as little as one user interface (UI) control manipulation (e.g., click), when the intelligent message processor UI (IMPUI) is activated. When the IMPUI is activated, the IMPC automatically parses the message and identifies, or allows the user to identify, a keyword/phrase in the message. The IMPC automatically identifies the desired folder based on the identified keyword/phrase, and the user can click on the identified keyword/phrase to store the message in the identified file folder. The IMPUI also can comprise other UI controls that can, e.g., forward a message to another user, archive the message or related attachment in a remote storage destination, perform a customized message process, etc.

Claims

1. A system, comprising:

an intelligent message processing component that is configured to analyze a message in accordance with at least one selected message processing control to facilitate process of the message; and

an intelligent message processing user interface component that is configured to present a subset of message processing controls usable to take at least one action relating to the process of the message.

2. The system of claim 1, wherein the at least one selected message processing control is an archive control that facilitates storage of the message or at least a portion of information associated with the message, and wherein the intelligent message processing component is further configured to parse the message to identify one or more keywords or keyphrases potentially associated with a file folder stored in a data store.

3. The system of claim 2, wherein the intelligent message processing user interface component is further configured to receive input indicating selection of a keyword or keyphrase identified in the message, and the intelligent message processing component is further configured to store the message in a file folder associated with a tag word or tag phrase that matches the selected keyword or keyphrase.

4. The system of claim 3, wherein the message is stored in the file folder without a user having to search for and locate the file folder in the data store.

5. The system of claim 2, wherein the intelligent message processing user interface component is further configured to receive input indicating selection of a file attached to the message and selection of a keyword or keyphrase identified in the message, and the intelligent message processing component is further configured to store the file in a file folder associated with a tag word or tag phrase that matches the selected keyword or keyphrase.

6. The system of claim 1, wherein the at least one selected message processing control is a play-on-television control that facilitates presentation of a video file or an audio file attached to the message on a television, and wherein the intelligent message processing component is further configured to at least one of store the video file or the audio file in a remote storage device associated with the television or present the video file or the audio file on the television.

7. The system of claim 1, wherein the intelligent message processing component is further configured to dynamically identify and select a subset of message processing controls to display on a display screen associated with the intelligent message processing user interface component, based at least in part on information associated with the message, current or historical information relating to user activity with regard to process of messages, an amount of space available on the display screen for display of message processing controls, or size of buttons respectively associated with message processing controls.

8. The system of claim 1, wherein at least one of the intelligent message processing user interface component or intelligent message processing component is further configured to generate at least one custom message processing control in response to information received from a user, and wherein the information provides indication of at least one of a message processing function to be performed on the message, an application to be employed in relation to the message, or at least one control setting to be employed with the at least one custom message processing control, when the at least one custom message processing control is selected.

9. The system of claim 1, wherein the at least one selected message processing control is an access/store-linked-page control that facilitates access and storage of an online page or site associated with a link contained in the message, and wherein the intelligent message processing component is further configured to access and store information associated with the online page or site in a file folder in a data store based at least in part on at least one of a selected keyword associated with the file folder, a selected keyphrase associated with the file folder or information that identifies the file folder, when the access/store-linked-page control is selected.

10. The system of claim 1, wherein the at least one selected message processing control is a have-assistant-handle control that facilitates forwarding the message to a specified recipient message box, and wherein the intelligent message processing component is further configured to generate a forwarding message comprising at least a portion of the message wherein the forwarding message further comprises at least one of preconfigured information or custom information to facilitate handling of the message, when the have-assistant-handle control is selected.

11. The system of claim 1, wherein the intelligent message processing user interface component is further configured to receive input to create a new file folder when at least one of a file folder is not identified as potentially being related to the message or the new file folder is desired by a user.

12. The system of claim 1, wherein the subset of message processing controls comprises at least one of an archive control that facilitates storage of the message or at least a portion of information associated with the message, a play-on-television control that facilitates presentation of a video file or an audio file attached to the message on a television, a have-assistant-handle control that facilitates forwarding the message to a specified recipient message box, an access/store-linked-page control that facilitates access and storage of an online page or site associated with a link in the message, or a contact-information control that facilitates identification and storage of contact information contained in the message.

13. A method, comprising:

analyzing a message based at least in part on at least one selected message processing control; and

performing at least one message processing action relating to the at least one selected message processing control.

14. The method of claim 13, further comprising:

parsing the message to facilitate identifying at least one of a keyword, a keyphrase, an attached file, a link to an online page or site, or contact information relating to an entity associated with the message;

comparing a word or a phrase in the message to one or more respective tag words or tag phrases respectively associated with one or more file folders stored in a data store; and

at least one of highlighting or emphasizing at least one word or phrase in the message that matches at least one tag word or phrase associated with at least one file folder stored in the data store.

15. The method of claim 14, further comprising:

storing at least one of the message or information associated with the message in the at least one file folder in the data store in response to selection of at least the at least one word or phrase in the message, when the selected message processing control is an archive control and is activated.

16. The method of claim 14, further comprising:

receiving input indicating selection of the attached file, wherein the attached file is a video file or an audio file; and

presenting the attached file on a video presentation device or an audio presentation device in response to the selection of the attached file, when the selected message processing control relates to presenting the attached file and is activated.

17. The method of claim 14, further comprising:

receiving input indicating selection of the link;

accessing the online page or site associated with the link; and

storing the online page or site in the at least one file folder in the data store in response to the selection of the link, when the selected message processing control relates to accessing and storing the online page or site associated with the link.

18. The method of claim 13, further comprising:

receiving input information indicating selection of a message processing control relating to forwarding the message to a predefined message destination location;

generating a forward message addressed to the predefined message destination location, wherein the forward message comprises at least one of a pre-populated subset of information or a custom subset of information, and at least one of the message or information associated with the message; and

communicating the forward message to the predefined message destination location.

19. A communication device, comprising:

an intelligent message processing component that is configured to analyze a message in accordance with at least one selected message processing control to facilitate process of the message; and

an intelligent message processing user interface component that is configured to present a subset of message processing controls usable to take at least one action relating to process of the message.

20. The communication device of claim 19, wherein the communication device is one of a computer, a mobile phone, a smart phone, a personal digital assistant, an electronic notebook, a set-top box, or a portable electronic gaming device.