SYSTEMS AND METHODS FOR FACILITATING MEDIA CONNECTIONS

• US 20120151384A1
• Filed: 11/22/2011
• Published: 06/14/2012
• Est. Priority Date: 11/22/2010
• Status: Active Grant

• Current Assignee: AYU Technology Solutions LLC
• Original Assignee: AYU Technology Solutions LLC
• Inventors: Stass, Adam, Yu, Dustin
• Granted Patent: US 8,881,031 B2
• Time in Patent Office: Days
• US Class Current: 715/758
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions

Abstract

A method of connecting consumers with third parties includes providing one or more widgets adjacent a plurality of directory listings of third parties on webpage, with each widget being associated with one of the third parties. An indication can be received that a consumer has executed one of the widgets. The consumer and third party can be connected in a live chat session in response to the execution of the widget. The live chat session can be configured to allow direct communication between the consumer and the third party.

Claims

1. A method of connecting consumers with third parties, the method comprising:

providing one or more widgets adjacent a plurality of directory listings of third parties on webpage, each widget being associated with one of the third parties;

receiving an indication that a consumer has executed one of the widgets; and

connecting the consumer and third party in a live chat session, the live chat session being configured to allow direct communication between the consumer and the third party.

2. The method of claim 1, wherein the act of connecting the consumer and third party in the live chat session comprises opening a new window in a browser of the consumer.

3. The method of claim 1, wherein when the third party is not available, the consumer is provided a message indicating the unavailability of the third party.

4. The method of claim 3, wherein the consumer is further provided with the opportunity to leave a message for the third party when the third party is not available.

5. The method of claim 3, wherein the third party is not available, the consumer is provided with an option to communicate directly with an intermediary live chat operator.

6. The method of claim 1, wherein the third party can communicate with the consumer in the live chat session using a text messaging device, such as a smartphone.