ALARM SYSTEM WITH TWO-WAY VOICE
First Claim
1. A method of coordinating establishment of a voice communication session between an alarm system and an operator handling an alarm event for the alarm system, the method comprising:
- receiving alarm data over a data communication channel, the alarm data being transmitted by a communication module included in an alarm system in response to the alarm system detecting an alarm event and the alarm data indicating the alarm event;
based on receiving the alarm data over the data communication channel, enabling an operator located at a central monitoring station to handle the alarm event detected by the alarm system;
accessing, by a processing device, voice communication information used in establishing, over a voice communication channel that is decoupled from the data communication channel, a voice communication session with a communication device used by the operator handling the alarm event; and
facilitating establishment of a voice communication session, over the voice communication channel, between the communication device used by the operator handling the alarm event and the communication module included in the alarm system by transmitting, over the data communication channel to the communication module included in the alarm system, the accessed voice communication information, thereby enabling the communication module included in the alarm system to use the accessed voice communication information to initiate the voice communication session with the communication device used by the operator handling the alarm event.
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Accused Products
Abstract
Techniques are described for establishing a two-way voice communication session with an alarm system. The alarm system may establish a two-way voice communication session with an operator associated with a monitoring service that provides monitoring services for alarm events detected by the alarm system. The alarm system also may establish a two-way voice communication session with a notification recipient that is interested in receiving notifications associated with events detected by the alarm system.
19 Citations
20 Claims
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1. A method of coordinating establishment of a voice communication session between an alarm system and an operator handling an alarm event for the alarm system, the method comprising:
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receiving alarm data over a data communication channel, the alarm data being transmitted by a communication module included in an alarm system in response to the alarm system detecting an alarm event and the alarm data indicating the alarm event; based on receiving the alarm data over the data communication channel, enabling an operator located at a central monitoring station to handle the alarm event detected by the alarm system; accessing, by a processing device, voice communication information used in establishing, over a voice communication channel that is decoupled from the data communication channel, a voice communication session with a communication device used by the operator handling the alarm event; and facilitating establishment of a voice communication session, over the voice communication channel, between the communication device used by the operator handling the alarm event and the communication module included in the alarm system by transmitting, over the data communication channel to the communication module included in the alarm system, the accessed voice communication information, thereby enabling the communication module included in the alarm system to use the accessed voice communication information to initiate the voice communication session with the communication device used by the operator handling the alarm event. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An alarm server comprising:
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at least one processor; and at least one computer-readable storage medium coupled to the at least one processor having stored thereon instructions which, when executed by the at least one processor, causes the at least one processor to perform operations comprising; receiving alarm data over a data communication channel, the alarm data being transmitted by a communication module included in an alarm system in response to the alarm system detecting an alarm event and the alarm data indicating the alarm event; based on receiving the alarm data over the data communication channel, enabling an operator located at a central monitoring station to handle the alarm event detected by the alarm system; accessing, by a processing device, voice communication information used in establishing, over a voice communication channel that is decoupled from the data communication channel, a voice communication session with a communication device used by the operator handling the alarm event; and facilitating establishment of a voice communication session, over the voice communication channel, between the communication device used by the operator handling the alarm event and the communication module included in the alarm system by transmitting, over the data communication channel to the communication module included in the alarm system, the accessed voice communication information, thereby enabling the communication module included in the alarm system to use the accessed voice communication information to initiate the voice communication session with the communication device used by the operator handling the alarm event. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19, 20)
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Specification