System and Method for Mobile Workflow Processing
First Claim
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1. A method of administering a work flow protocol, with respect to a subject, carried out by an agent who is a natural person, the method comprising:
- wirelessly serving from a system coordinator server, to a portable controller carried by the agent, protocol data characterizing a logical tree structure for a series of queries configured to implement the protocol, wherein the controller is in wireless communication over a network with the system coordinator server and is coupled to a headset worn by the agent, such headset including a display and a microphone, such controller causing presentation of queries through the headset based on the logical tree structure, said presentation including display of screens;
receiving, over the network from the controller, subject data, concerning the subject, that was provided in speech by the agent spoken into the microphone, responsive to the displayed screens; and
storing the subject data in system coordinator storage at the system coordinator server.
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Abstract
A system and method of wirelessly serving a work flow protocol to agents for use with respect to subjects. The agents wear headsets, each with a display and a microphone coupled to a portable controller. The work flow protocol causing presentation of queries through the headsets based on a logical tree structure. Data generated by speech of the agents is received and stored.
31 Citations
52 Claims
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1. A method of administering a work flow protocol, with respect to a subject, carried out by an agent who is a natural person, the method comprising:
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wirelessly serving from a system coordinator server, to a portable controller carried by the agent, protocol data characterizing a logical tree structure for a series of queries configured to implement the protocol, wherein the controller is in wireless communication over a network with the system coordinator server and is coupled to a headset worn by the agent, such headset including a display and a microphone, such controller causing presentation of queries through the headset based on the logical tree structure, said presentation including display of screens; receiving, over the network from the controller, subject data, concerning the subject, that was provided in speech by the agent spoken into the microphone, responsive to the displayed screens; and storing the subject data in system coordinator storage at the system coordinator server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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27. A system for administering a work flow protocol, with respect to a subject, carried out by an agent who is a natural person, the system including a system coordinator server performing computer processes including:
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wirelessly serving, to a portable controller carried by the agent, protocol data characterizing a logical tree structure for a series of queries configured to implement the protocol, wherein the controller is in wireless communication over a network with the system coordinator server and is coupled to a headset worn by the agent, such headset including a display and a microphone, such controller causing presentation of queries through the headset based on the logical tree structure, said presentation including display of screens; receiving, over the network from the controller, subject data, concerning the subject, that was provided in speech by the agent spoken into the microphone, responsive to the displayed screens; and storing the subject data in system coordinator storage at the system coordinator server. - View Dependent Claims (28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52)
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Specification