Customer managed restaurant information system

• US 20120166232A1
• Filed: 01/23/2012
• Published: 06/28/2012
• Est. Priority Date: 05/14/2008
• Status: Abandoned Application

• Current Assignee: Seth L. Neubardt
• Original Assignee: Seth L. Neubardt
• Inventors: Neubardt, Seth L.
• Application Number:
  US13/374,912
• Publication Number:
  US 20120166232A1
• Time in Patent Office: Days
• US Class Current: 705/5
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/12 Hotels or restaurants

Abstract

A restaurant information system includes a point-of-sale (POS) device constructed and arranged for identifying a customer at a restaurant, an amount owed for food or other items purchased at the restaurant, a financial services provider, and a restaurant customer service of which the customer is a member. A network server is associated with the restaurant customer service, and is configured to access a personal customer file created by the customer. The POS device is configured to prompt and receive a customer entry including a review or other comments concerning the restaurant, and to address the customer entry to the network server for writing in the customer'"'"'s personal file. The network server may also be configured to compile a searchable database reflecting customer entries made in a number of different customer files.

Claims

1. A customer managed restaurant information system, comprising:

a point-of-sale (POS) device constructed and arranged for identifying a customer at a restaurant, a financial transaction including a monetary amount owed by the customer for food or other items purchased by the customer at the restaurant, an associated financial services provider, and a restaurant customer service of which the customer is a member;

a first network server associated with the financial services provider, wherein the first network server is configured to produce an acknowledgment message representing an approval of the customer'"'"'s financial transaction at the restaurant, and the POS device at the restaurant is configured to receive the acknowledgment message from the first network server;

the restaurant customer service is associated with a second network server that is configured to enable a member of the service including the customer to create a corresponding personal file that is accessible only by the given member and by other members of the service designated by the given member, and the POS device at the restaurant is configured to link with the second network server;

wherein each personal file is structured to include a rating, a review, or other information entered by the given member with respect to one or more restaurants patronized by the member; and

wherein, after the acknowledgment message representing an approval of the given member'"'"'s financial transaction is produced by the first network server and received by the POS device at the restaurant, the POS device is configured to prompt and to receive an entry by the given member including the rating, review or other information concerning the restaurant, and to address the entry and an identification of the member to the second network server for writing the entry in the personal file of the member.

2. A restaurant information system according to claim 1, wherein the POS device is constructed and arranged to address financial transaction data concerning the given member'"'"'s purchase to the first network server.

3. The system of claim 2, wherein the first network server is configured to address the acknowledgment message representing an approval of the financial transaction data to the POS device.

4. The system of claim 3, wherein the POS device is constructed and arranged to address the entry by the given member and the identification of the member to the second network server upon receiving the acknowledgment message from the first network server.

5. A restaurant information system according to claim 1, wherein the second network server is configured to compile a database corresponding to entries in a number of personal files created by members of the restaurant customer service.

6. The system of claim 5, wherein the database reflects combined member ratings for a number of restaurants, and is configured to be searchable by at least one of food category, geographic location, and price.

7. The system of claim 6, wherein the second network server is configured to allow access to the database exclusively by members of the restaurant customer service and by restaurant owners designated by the members.

8. A restaurant information system according to claim 1, wherein the second network server is constructed and arranged to be accessible by members of the restaurant customer service via the Internet.

9. A restaurant information system according to claim 1, wherein the POS device comprises a smart phone or other personal wireless communications device.

10. A restaurant information system according to claim 1, wherein the second network server is constructed and arranged to search for a certain number of restaurants in the vicinity of a given member'"'"'s location, and to rank the restaurants according to attributes defined by the member.

11. A restaurant information system according to claim 10, wherein the second network server is configured to transmit a reservation request to a selected restaurant in the vicinity of the given member.

12. A restaurant information system according to claim 11, wherein the second network server is configured to transmit reservation requests only to restaurants that are affiliated with or approved by the restaurant customer service.