NO-DIAL CELL PHONE INTERVIEWING SYSTEM AND METHOD

• US 20120166253A1
• Filed: 12/28/2011
• Published: 06/28/2012
• Est. Priority Date: 12/28/2010
• Status: Abandoned Application

• Current Assignee: Pinnion, Inc.
• Original Assignee: Pinnion, Inc.
• Inventors: Yerkovich, Michael, Leath, William Marshall III
• Application Number:
  US13/339,306
• Publication Number:
  US 20120166253A1
• Time in Patent Office: Days
• US Class Current: 705/7.32
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls

Abstract

A no-dial cell phone interviewing system and method have a server, a user interface module, a campaign design and creation module configured to select a plurality of survey questions, an incentive module configured to select and communicate an object of value, a first round distribution module, a second round distribution module, a distribution adjustment module configured to adjust the communication of at least one survey question of the plurality of survey questions, a data collection and presentation module configured to receive answers to the at least one survey question, and a privacy protection module configured to protect the privacy of a user that answered the at least one survey question.

Claims

1. A mobile device interviewing system, comprising:

a computing server having a database;

an electronic user interface module directed by the server;

a campaign design and creation module configured to select a plurality of survey questions;

a first round distribution module configured to automatically distribute, via the electronic user interface, a first phase survey created by the campaign design and creation module to a plurality of mobile devices, each mobile device respectively controllable by a prospective survey taker;

a second round distribution module configured to automatically distribute a second phase survey to a subset of the plurality of mobile devices, the subset including the mobile devices respectively controllable by prospective survey takers that have qualified and accepted participation in the second phase survey;

a distribution adjustment module configured to monitor delivery and completion of the first phase survey in preparation for distribution of the second phase survey;

a data collection and presentation module configured to receive answers to the first phase survey and the second phase survey, the data collection and presentation module further configured to store the received answers in the database; and

a privacy protection module configured to protect privacy data communicated by respective ones of the plurality of mobile devices.

2. The mobile device interviewing system of claim 1, comprising:

an incentive module configured to select and communicate an object of value to at least one mobile device controllable by a survey taker that has completed the second survey.

3. The mobile device interviewing system of claim 2 wherein the incentive module is configured to deliver the object of value to a mobile device controlled by a user that has not provided personally identifying information to the mobile device interviewing system.

4. The mobile device interviewing system of claim 2 wherein the incentive module is configured to:

deliver a first incentive to a respective one of the mobile devices of the plurality of mobile devices controllable by a survey taker that has taken the first phase survey; and

deliver a second incentive to the respective one of the mobile devices of the plurality of mobile devices controllable by a survey taker that has taken the second phase survey.

5. The mobile device interviewing system of claim 1 wherein the campaign design and creation module is configured to automatically create the first phase survey and the second phase survey based on survey creation user input;

6. The mobile device interviewing system of claim 1 wherein the privacy data includes information to identify the prospective survey taker, the information including a name or email address.

7. The mobile device interviewing system of claim 1 wherein the privacy protection module is configured to protect privacy data by encrypting the privacy data.

8. The mobile device interviewing system of claim 1 wherein the privacy protection module is configured to temporarily collect private user information, disassociate survey responses from the private user information, and delete the private user information.

9. The mobile device interviewing system of claim 1 wherein the electronic user interface includes both wired and wireless communication circuits.

10. A no-dial cell phone server, comprising:

a database;

a client/user interface circuit configured to wirelessly communicate with a plurality of mobile devices, the client/user interface configured to accept input data from a survey commissioning client device and further used to output data to the survey commissioning client device;

a survey campaign design and creation module configured to direct creation of a user survey based on the input data; and

an incentive module configured to manage a plurality of user survey incentives, the user survey incentives associated with the user survey, a respective one of the user survey incentives automatically delivered in real-time to the mobile device upon completion of the user survey.

11. The mobile device of claim 10 wherein each mobile device of the plurality of mobile devices is used for voice and data communications.

12. The mobile device of claim 10 wherein the managing by the incentive module includes configuration to create, track, and distribute respective ones of the plurality of user survey incentives

13. The no-dial cell phone server of claim 10, comprising:

a first round distribution module configured to automatically distribute a first phase survey to the plurality of mobile devices, each mobile device respectively controllable by a prospective survey taker; and

a second round distribution module configured to automatically distribute a second phase survey to a subset of the plurality of mobile devices, the subset including the mobile devices respectively controllable by prospective survey takers that have qualified and accepted participation in the second phase survey.

14. The mobile device of claim 13 wherein automatic distribution of the second phase survey includes the automatic initiation of a voice telephone call, the voice telephone call between a survey administrator and a survey participant.

15. A non-transitory computer-readable storage medium whose stored contents configure a computing system to perform a method, the method comprising:

directing a campaign design and creation module to select a plurality of survey questions, a first subset of the plurality of survey questions forming a first phase survey and a second subset of the plurality of survey questions forming a second phase survey;

automatically distributing the first phase survey to a plurality of mobile devices, each mobile device respectively controllable by a prospective survey taker;

automatically distributing the second phase survey to a subset of the plurality of mobile devices, the subset including the mobile devices respectively controllable by prospective survey takers that have accepted participation in the second phase survey;

monitoring delivery and completion of the first phase survey in preparation for distribution of the second phase survey;

receiving answers to the first phase survey and the second phase survey; and

delivering a user survey incentive to the subset of the plurality of mobile devices based on receiving the answers to the second phase survey.

16. The non-transitory computer-readable storage medium according to claim 15 wherein automatically distributing the first phase survey includes distributing individual ones of the first phase survey at a configurable rate.

17. The non-transitory computer-readable storage medium according to claim 15 whose stored contents configure the computing system to perform the method, the method further comprising:

analyzing patterns detected in a response history of a known one of the prospective survey takers.

18. The non-transitory computer-readable storage medium according to claim 15 wherein automatically distributing the first phase survey includes distributing individual ones of the first phase survey based on a respective current location of each of the plurality of mobile devices.

19. The non-transitory computer-readable storage medium according to claim 18 wherein the respective current location is derived based on a telephone area code, a telephone prefix, or a global positioning system data point.

20. The non-transitory computer-readable storage medium according to claim 15 wherein delivering the user survey incentive includes electronically delivering an object of value to the subset of the plurality of mobile devices.